Options

Upload problems??

lungdoclungdoc Registered Users Posts: 10 Big grins
edited June 30, 2009 in SmugMug Support
Hi. Longtime user without prior problems. Past 2 days not able to upload easily at all - either with Send to Smugmug, with Simple or even the Olde Faithful. Tried computer reboot and a switch to another PC. Tried IE and Firefox, tried clearing cache. Seems to hang on Simple if I try to upload a single picture anywhere from 1-2 MB in or at confirm stage. My Internet seems to be otherwise stable and fast (Bell Sympatico DSL). Appreciate any help.

Comments

  • Options
    AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 29, 2009
    Can you try unplugging your modem, and your router - each for 10 seconds, replugging in, then rebooting, and retrying? ear.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Options
    lungdoclungdoc Registered Users Posts: 10 Big grins
    edited June 29, 2009
    Andy wrote:
    Can you try unplugging your modem, and your router - each for 10 seconds, replugging in, then rebooting, and retrying? ear.gif

    Thanks. Tried and didn't help - hanging uploader after 387kb of 1.98 MB.

    Speed test and traceroute:

    Speed tested 3x: 1) Download 2.6, upload 0.64, ping 113ms
    2) Download 1.24, upload 0.64, ping 114ms
    3) Download 1.92, pload 0.64, ping 115ms

    Traceroute:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Mark Jany>tracert www.smugmug.com

    Tracing route to www.smugmug.com [208.79.45.23] over a maximum of 30 hops:

    1 2 ms 1 ms 1 ms 192.168.2.1
    2 44 ms 43 ms 43 ms 64.230.197.154
    3 64 ms 42 ms 43 ms dis3-stcatharines10_Vlan103.net.bell.ca [64.230.
    232.97]
    4 42 ms 42 ms 43 ms core4-stcatharines10_GE4-0.net.bell.ca [64.230.2
    32.29]
    5 46 ms 45 ms 45 ms core4-stcatharines10_POS5-1-0_core.net.bell.ca [
    64.230.137.69]
    6 109 ms 55 ms 55 ms core2-chicago23_POS13-0-0.net.bell.ca [64.230.13
    8.118]
    7 112 ms 57 ms 58 ms bx4-chicagodt_POS3-0-0.net.bell.ca [64.230.186.1
    78]
    8 107 ms 55 ms 55 ms global-crossing_bxz-chicagodt_peer.net.bell.ca [
    67.69.246.34]
    9 174 ms 108 ms 108 ms SMUGMUG.gigabitethernet3-35.ar2.SJC2.gblx.net [6
    4.214.196.246]
    10 109 ms 109 ms 110 ms www.smugmug.com [208.79.45.23]
  • Options
    lungdoclungdoc Registered Users Posts: 10 Big grins
    edited June 30, 2009
    Working this am. Not sure why as I changed nothing. Suspect ISP/service issues.
Sign In or Register to comment.