Slideshow won't work when gallery is password protected.

Lani · May 20, 2009

As it says in the title, the slideshow option in my galleries works fine usually, but when I password protect them, for some reason it locks up when viewed on other computers, it works ok on mine.. Remove the password, and it works again.I would really appreciate some help on this as I have clients wanting to view their images.
The gallery is as below:

http://lanismithphotography.smugmug.com/gallery/7570303_k2g25
Password is Cassidy

Kind regards, Lani.

Lani · May 20, 2009

Did a search, and seems this has been an issue for other people in the past. Is this still a bug? ....and is there a work around?

Thanks if you can help.

Lani · May 20, 2009

Slideshow won't work when gallery is password protected.
As it says in the title, the slideshow option in my galleries works fine usually, but when I password protect them, for some reason it locks up when viewed on other computers, it works ok on mine.. Remove the password, and it works again.I would really appreciate some help on this as I have clients wanting to view their images.
The gallery is as below:

http://lanismithphotography.smugmug..../7570303_k2g25
Password is Cassidy

Kind regards, Lani.

Andy · May 20, 2009

Sorry, it's a bug with custom domains and passwords. You can give them your nickname.smugmug.com link and it'll be fine.

Lani · May 20, 2009

Andy wrote:

Sorry, it's a bug with custom domains and passwords. You can give them your nickname.smugmug.com link and it'll be fine.

Any time frame on a fix? I would prefer to use my custom domain for business.

Thanks for getting back to me so quickly.

Asha · May 26, 2009

Andy wrote:

Sorry, it's a bug with custom domains and passwords. You can give them your nickname.smugmug.com link and it'll be fine.

I have the same problem. Thanks for the work around.

twaits · June 20, 2009

Andy wrote:

Sorry, it's a bug with custom domains and passwords. You can give them your nickname.smugmug.com link and it'll be fine.

bump for the cause....this is bugging me too...it kind of defeats the purpose of a custom domain

docwalker · June 21, 2009

Unsure of the cause. But as Andy said it is bugged and the engineers are aware of the problem. Hopefully we can get it fixed soon.

Andy · June 21, 2009

Hm, this issue is resolved .. please try this slideshow:

http://www.moonriverphotography.com/gallery/2979673_yeQDw#161379802_4r77d

password is

groux

Andy · June 21, 2009

twaits wrote:

bump for the cause....this is bugging me too...it kind of defeats the purpose of a custom domain

Where are you experiencing this problem, please give a link?

denisegoldberg · June 21, 2009

Andy wrote:

Hm, this issue is resolved .. please try this slideshow

The slideshow in your password-protected gallery works for me, as does Lani's.

And hey Andy -
I like the change to your site.

--- Denise

Andy · June 21, 2009

denisegoldberg wrote:

The slideshow in your password-protected gallery works for me, as does Lani's.

And hey Andy -
I like the change to your site.

--- Denise

Thanks Denise!

twaits · June 21, 2009

Andy wrote:

Where are you experiencing this problem, please give a link?

www.tonywaits.com in the password protected gallery shakira----works fine if i'm logged in----but not if i'm logged out (i.e. a visitor)

password is "smurf" (without the quotes)

btw, Andy, I tried the link and yours works but mine doesn't

Thanks

Allen · June 21, 2009

Both Nickname and domain, logged in or out, does not work on this gallery with slideshow.
Splash (light opacity) shows ok before show PW is entered. Splash goes to full
opacity after show PW is entered and status is "waiting for api.smugmug .com"
forever. IE6 & FF3

http://www.photosbyat.com/gallery/4414498_JQHnM
password for gallery
temptest
Use same PW on show and click the "login" button

EDIT: using domain after two minutes the show took off, after waiting for api.smugmug .com

Andy · June 23, 2009

Allen wrote:

Both Nickname and domain, logged in or out, does not work on this gallery with slideshow.
Splash (light opacity) shows ok before show PW is entered. Splash goes to full
opacity after show PW is entered and status is "waiting for api.smugmug .com"
forever. IE6 & FF3

http://www.photosbyat.com/gallery/4414498_JQHnM
password for gallery
temptest
Use same PW on show and click the "login" button

EDIT: using domain after two minutes the show took off, after waiting for api.smugmug .com

Hi Allen, can you email that to me, Sam's away on vacation but I have a way to find him

Andy · June 23, 2009

twaits wrote:

www.tonywaits.com in the password protected gallery shakira----works fine if i'm logged in----but not if i'm logged out (i.e. a visitor)

password is "smurf" (without the quotes)

btw, Andy, I tried the link and yours works but mine doesn't

Thanks

External links were off for your gallery, they need to be on. Fixed.

Tee Why · June 24, 2009

My homepage slideshow gallery is asking for a password, even though I don't have it set up for a password.
http://tomyi.smugmug.com/

PS, go figure, it works now.

twaits · June 25, 2009

Andy wrote:

External links were off for your gallery, they need to be on. Fixed.

That did it! Thanks, Andy. Not only do your pictures look better on Smugmug but customer service is second to none.

sjpeters · July 16, 2009

Gallery FSSS restarts at photo 66 on domain site
I've noticed that all of my password protected slideshows, while viewed on my domain, are stopping at photo number 66 and restarting at the beginning.

They are working fine from my stephenjpeters.smugmug.com but not at stephenjpeters.com.

Tried on multiple computers with IE6, IE7, FF and Chrome.

Gallery: http://www.stephenjpeters.com/gallery/8017088_RqCgA#531600472_Gsb9K

Password: temp

Any idea's?

Shizam · July 16, 2009

sjpeters wrote:

I've noticed that all of my password protected slideshows, while viewed on my domain, are stopping at photo number 66 and restarting at the beginning.

They are working fine from my stephenjpeters.smugmug.com but not at stephenjpeters.com.

Tried on multiple computers with IE6, IE7, FF and Chrome.

Gallery: http://www.stephenjpeters.com/gallery/8017088_RqCgA#531600472_Gsb9K

Password: temp

Any idea's?

This is when you embed the slideshow, like putting it on your homepage?

sjpeters · July 16, 2009

Shizam wrote:

This is when you embed the slideshow, like putting it on your homepage?

No. This is in a private gallery. Not on the homepage.

Shizam · July 16, 2009

sjpeters wrote:

No. This is in a private gallery. Not on the homepage.

Which OS and were you logged in or out when it happens?

sjpeters · July 16, 2009

OS = Window's XP

Logged out and it works fine at stephenjpeters.smugmug.com

It reverts to the beginning when going through my domain at stephenjpeters.com

Slideshow won't work when gallery is password protected.

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