I keep getting asked for password while I'm logged in

nipprdog · October 7, 2009

This started a few weeks ago, and I've recently tried a it on a computer at work and had the same problem.

When I click on a gallery, it asks me for a password, but I'm logged in(remember me box is checked:wink ). I hit the refresh button, and the gallery appears as it should, in 'owner' view.

Or, when I get asked for the pasword, I click back, then click on the gallery again, it works fine.

This doesn't happen all of the time but often enough to be real pain.

Anyone else experience this lately??

Andy · October 7, 2009

Jim - the cookie must be set on your custom domain, so that's why the 'refresh' - if the problem persists, check if you have cookie-blasting software, security software, or other things affecting cookies? Write our heroes for advanced help on this, if you need it - thanks!

Allen · October 7, 2009

Somethings funny, hit done on upload to return to gallery and was not
logged in. Refresh did nothing. cntl-F5 either. Switched to another gallery and
no photos load.

RubenZ · October 8, 2009

This happens for me almost every day. Quite annoying. Even when I LOGIN at the LOGIN screen and put my info correctly it wont log me in. I've just given up and just login when smugmug feels like letting me login.

Allen · October 8, 2009

Allen wrote:

Somethings funny, hit done on upload to return to gallery and was not
logged in. Refresh did nothing. cntl-F5 either. Switched to another gallery and
no photos load.

I just logged in on my homepage/nickname, browsed to passworded gallery,
upload two photos and clicked done. Was returned to the password page for
the gallery. What gives?

After entering PW the gallery is just spinning and not loading.
F5 or Cntl-F5 does nothing. Everything loads but photos.

Hit login link and it zooms thru w/o pw and whole pages loads with photos.

nipprdog · October 8, 2009

Allen wrote:

I just logged in on my homepage/nickname, browsed to passworded gallery,
upload two photos and clicked done. Was returned to the password page for
the gallery. What gives?

After entering PW the gallery is just spinning and not loading.
F5 or Cntl-F5 does nothing. Everything loads but photos.

Hit login link and it zooms thru w/o pw and whole pages loads with photos.

Thanks for conforming its not just me, since it's happening to a SM Pro.

docwalker · October 9, 2009

What browser are you seeing this in? I need to find commonality as not everyone is seeing this problem.

--Doc

Allen · October 9, 2009

docwalker wrote:

What browser are you seeing this in? I need to find commonality as not everyone is seeing this problem.

--Doc

FF 3.5.3 with latest java

New pc supposed to arrive today so will be offline when that happens. Lots of installs etc.
Still scanning old for needed pieces, not fun.

nipprdog · October 9, 2009

docwalker wrote:

What browser are you seeing this in? I need to find commonality as not everyone is seeing this problem.

--Doc

IE 7

nipprdog · October 11, 2009

Allen wrote:

I just logged in on my homepage/nickname, browsed to passworded gallery,
upload two photos and clicked done. Was returned to the password page for
the gallery. What gives?

After entering PW the gallery is just spinning and not loading.
F5 or Cntl-F5 does nothing. Everything loads but photos.

Happened to me again tonight.

glad2badad · October 13, 2009

Having to enter correct password twice also.
I'm running into this (customers also) when a password protected gallery is accessed. You enter the correct password and hit enter, it comes back saying the password is incorrect and to try again. The password is accepted after being entered a second time.

It is somewhat annoying and I'm concerned that customers think either 1) they've entered an incorrect password, or 2) that the site isn't really secure or is 'buggy'.

I've encountered this using IE 7.

Thanks for any feedback on a timeframe for this to be addressed/fixed.

Barry

docwalker · October 13, 2009

Sorry folks. I was finally able to replicate this last night and sent a bug to the programmers. I cannot tell you when it will be fixed but they are aware of it. Now that I found a way to replicate it, it should help.

glad2badad · October 13, 2009

Thanks!

:

nipprdog · October 25, 2009

docwalker wrote:

Sorry folks. I was finally able to replicate this last night and sent a bug to the programmers. I cannot tell you when it will be fixed but they are aware of it. Now that I found a way to replicate it, it should help.

Anything to report?

Still a problem.

Andy · October 25, 2009

nipprdog wrote:

Anything to report?

Still a problem.

We know that some of you are having issues with this. {JT} is still looking into it.

When we have news it'll be announced in the release notes.

I'm sorry it's taking us longer than you'd want for us to nail this.

TalkieT · October 26, 2009

Another very specific, replicable report of something realted...

I often have 2 FF (3.5.3) windows open, one with my site on the right, logged in but in visitor view mode - with Firebug active.

The second FF window is on the advnaced customisation screen with the CSS, HTML headers etc... If I make changes on the left, but then refresh the window on the right, when I hit apply (or whatever it's called) on the left screen, it fails and I lose the edits.

Now I usually terminal serve into another machine to do the edits and have FF 3.5.3 with Firebug on my main machine in native mode...

Cheers - N

Andy · October 26, 2009

TalkieT wrote:

Another very specific, replicable report of something realted...

I often have 2 FF (3.5.3) windows open, one with my site on the right, logged in but in visitor view mode - with Firebug active.

The second FF window is on the advnaced customisation screen with the CSS, HTML headers etc... If I make changes on the left, but then refresh the window on the right, when I hit apply (or whatever it's called) on the left screen, it fails and I lose the edits.

Now I usually terminal serve into another machine to do the edits and have FF 3.5.3 with Firebug on my main machine in native mode...

Cheers - N

The way to do this is use different browsers, not visitor mode, sorry.

Try Flock, it's a firefox clone and works beautifully for this purpose.

jasonstone · October 26, 2009

docwalker wrote:

What browser are you seeing this in? I need to find commonality as not everyone is seeing this problem.

--Doc

I've been having this problem for as long as I can remember

jasonstone.smugmug.com works fine always logged in
www.stonesque.com - always have to re-log in

Mac, snow leopard, Safari and all latest updates

cheers
Jase

Andy · October 26, 2009

jasonstone wrote:

I've been having this problem for as long as I can remember

jasonstone.smugmug.com works fine always logged in
www.stonesque.com - always have to re-log in

Mac, snow leopard, Safari and all latest updates

cheers
Jase

not re-log in, but set your cookie again when you are on your custom domain - by refreshing the screen

docwalker · October 26, 2009

Refreshing = hold down the shift key and hit the reload button on the browser. You may have to do it a couple times. But it does help in some cases.

jasonstone · October 26, 2009

i tried that - lots of times

just now i've deleted EVERY cookie in Safari
then emtpied cache
and then quit
re-started safari
logged in
then quit safari
re-started safari
and i have to re-log in to www.stonesque.com again

am i missing something???

thanks

p.s. i do have Remember Me checked

jasonstone · October 26, 2009

OK i logged in and then did shift and refresh 4 times
then quit and re-started safari
still no go...

got i hope i'm not doing something completely thick here

Andy · October 26, 2009

jasonstone wrote:

i tried that - lots of times

just now i've deleted EVERY cookie in Safari
then emtpied cache
and then quit
re-started safari
logged in
then quit safari
re-started safari
and i have to re-log in to www.stonesque.com again

am i missing something???

thanks

p.s. i do have Remember Me checked

Jason: be sure you have accept cookies 'always' checked?

You can also login and out here http://www.stonesque.com/ as well.

jasonstone · October 26, 2009

Andy wrote:

Jason: be sure you have accept cookies 'always' checked?

You can also login and out here http://www.stonesque.com/ as well.

i've got it set to "Only from sites I visit"

is that sufficient? it seemed to be for jasonstone.smugmug.com

edit: did apple-shift-refresh some 6+ times and same issue

Andy · October 26, 2009

jasonstone wrote:

i've got it set to "Only from sites I visit"

is that sufficient? it seemed to be for jasonstone.smugmug.com

edit: did apple-shift-refresh some 6+ times and same issue

"Always"

jasonstone · October 27, 2009

Andy wrote:

"Always"

Ok i set it to always.
Then logged in to www.stonesque.com and also jasonstone.smugmug.com
then used shift-refresh like 6+ times on each page
then quit, and....

nope

i always remain logged in to jasonstone.smugmug.com but never to www.stonesque.com

as an IT person all I can say is sometimes I HATE computing

Andy · October 27, 2009

jasonstone wrote:

as an IT person all I can say is sometimes I HATE computing

Me too, and I can't replicate your behavior. What happens in Firefox

jasonstone · October 27, 2009

Frustrations galore!

Firefox - same issue... jasonstone.smu.... stays logged in, stonesque.com nope

it must be something to do with my custom domain... or it's config
it's not a show stopper it's just a bit of a time waster and annoying that's all

is it because i'm not going through godaddy?

i'm about to give up... and i hate giving up on IT problems - not my nature!

thanks for all ideas/troubleshooting Doc and Andy

jasonstone · October 30, 2009

woo hoo - would appear the latest bug fixes etc. from smugmug solved this problem for me

i just logged in, quit safari, restarted safari and voila - still logged in

Maestro · October 31, 2009

I'm having a similar issue in that when I log in with my smugmug name, www.maestros.smugmug.com, everything is fine but as soon as I enter a gallery it kicks me out to my custom name which forces me to log in again. All galleries do this. Now I can not use the Social Networking feature either as it always has me at my custom name which can not be used with this feature. Strange. This is has been happening since the summer for me.

I keep getting asked for password while I'm logged in

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