Uploading Video?

slowlemur · October 15, 2009

Anyone else having problems uploading video? I'm uploading a format that I have uploaded before and nothing seems to show up. I contacted support and they said "We discovered a technical issue with videos uploads." I didn't notice any other threads on this issue...I was just wondering if anyone else had the same problem:

- Simple uploader
- Video in m4v format
- Nothing showing up after upload
- No errors on upload

camarochick · October 27, 2009

I am having the same issues. That's why I came here but like you, could not find anything on it.

Andy · October 27, 2009

Is the video under 600mb and under 10mins? http://www.smugmug.com/help/upload-photos

slowlemur · October 27, 2009

My problems went away after about a day.

The support person said that they would contact me so I would know that the problem was fixed and could upload video again. They never did, but I just tried again after a day (same files) and they worked. (also tried several times in between and they failed)

phototristan · October 27, 2009

slowlemur wrote:

My problems went away after about a day.

The support person said that they would contact me so I would know that the problem was fixed and could upload video again. They never did, but I just tried again after a day (same files) and they worked. (also tried several times in between and they failed)

I apologize that you did not receive my reply!

You are correct, the issue was fixed by our engineers later that day.

camarochick · October 27, 2009

Andy wrote:

Is the video under 600mb and under 10mins? http://www.smugmug.com/help/upload-photos

it's deff under 10 mins and only 8.88MB.

Uploading Video?

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