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CS4 won't take a RAW file on this 'puter

WeiselWeisel Registered Users Posts: 235 Major grins
edited January 4, 2010 in Finishing School
<TABLE id=HB_Mail_Container border=0 cellSpacing=0 cellPadding=0 width="100%" height="100%" UNSELECTABLE="on"><TBODY><TR height="100%" width="100%" UNSELECTABLE="on"><TD id=HB_Focus_Element height=250 vAlign=top background="" width="100%" UNSELECTABLE="off">I have seen this question asked before around the web, and usually someone is told to simply get the latest "camera RAW.8bi" plug in. That is not cutting it on my computer. Previously, my Acer laptop has been my CS4 workhorse, but I'm trying to get my big Dell desktop useable now.

I have a Dell, running Windows XP. I use CS4, and it works fine on this computer, except that it won't take RAW (CR2) files. (Canon). I can never really use this great desktop computer until I fix this.

Any ideas? All I get is the warning "wrong type of file". :bash
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Canon 5D MK IV | 24-70 2.8L USM | 50mm F1.4 USM | 70-200mm F2.8L | AB 800 light | 430EXII speedlight (x2) | Lowel iLight | Cybersync remotes | bag of trail mix |
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    RichardRichard Administrators, Vanilla Admin Posts: 19,928 moderator
    edited January 3, 2010
    This sort of problem is almost always due to running an older version of ACR that does not support the camera you are using. Check the Adobe site for the latest free update, which includes the Canon 7D, G11 and a bunch of other newer cameras.
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    WeiselWeisel Registered Users Posts: 235 Major grins
    edited January 3, 2010
    Well, I'm just using an old Xti. Seems I wouldn't need an update for an older cam. I'll look into it though. I just realized, CS4 is not attempting to open Bridge as I import a RAW file, as it does automatically on my laptop. Maybe this alone will help, if I can get through Bridge?
    Canon 5D MK IV | 24-70 2.8L USM | 50mm F1.4 USM | 70-200mm F2.8L | AB 800 light | 430EXII speedlight (x2) | Lowel iLight | Cybersync remotes | bag of trail mix |
    My Weddings Website • Blog •
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    RichardRichard Administrators, Vanilla Admin Posts: 19,928 moderator
    edited January 3, 2010
    Weisel wrote:
    Well, I'm just using an old Xti. Seems I wouldn't need an update for an older cam. I'll look into it though. I just realized, CS4 is not attempting to open Bridge as I import a RAW file, as it does automatically on my laptop. Maybe this alone will help, if I can get through Bridge?

    Strange. Do you mean that you open a CR2 in PS and it skips the ACR step? Try starting Bridge and see if you can open the CR2 in ACR.
    My Pics
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    WeiselWeisel Registered Users Posts: 235 Major grins
    edited January 3, 2010
    Well, I had just gotten Lightroom 2.2, and hadn't installed it yet, till now. Since I need to start using Lightroom for my file managing and initial editing, I used it....and it worked....and I'm stoked! I can now use CR2 files on my big puter. I still don't know why the original problem existed, but now it's moot. Thanks for the help. :D
    Canon 5D MK IV | 24-70 2.8L USM | 50mm F1.4 USM | 70-200mm F2.8L | AB 800 light | 430EXII speedlight (x2) | Lowel iLight | Cybersync remotes | bag of trail mix |
    My Weddings Website • Blog •
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    eur0edeur0ed Registered Users Posts: 33 Big grins
    edited January 4, 2010
    Did you do an auto or manual install for the Adobe Camera Raw? Do you have Cs4 64bit installed? or just 32?

    If you attempted a manual install..then try this file
    http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4622&fileID=4299

    If you used the above file follow these steps for a manual install
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4624


    Maybe this is info you already had..but I hope it helps.
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