system error(nofiles)

timk519 · December 16, 2009

I left my laptop uploading a bunch of images last night, and when I came back to it this AM, I was greated by the message "Error response from SmugMug system error (nofiles)"

It looks like some kernel parms need to be bumped up...

rainforest1155 · December 16, 2009

timk519 wrote:

I left my laptop uploading a bunch of images last night, and when I came back to it this AM, I was greated by the message "Error response from SmugMug system error (nofiles)"

It looks like some kernel parms need to be bumped up...

For future reference - your SmugMug nickname valkyrie
Sorry about your troubles. I've never heard of this error before. Your upload log does show errors (stats tab of your control panel). So it could be a connection error.
Could you provide some more details? How many photos did you try to upload? What size were they? Which uploader did you use? What operating system and browser version?

If you haven't done so, give it another try with our Simple uploader and the Send To SmugMug uploader.
If it works with Send To SmugMug but not the Simple uploader, see if you need a new version of java. Get it from www.java.com .

If you've done so and still have problems, email us at the helpdesk with all details and a link to this thread as well.
Also include a screenshot of your whole screen showing the error that you reported earlier if you're able to reproduce it so that we can see it.

Sebastian

timk519 · December 16, 2009

rainforest1155 wrote:

Sorry about your troubles. I've never heard of this error before.

I have - it's the result of either (a) an OS kernel running out of available file handles, or (b) a shell process running into it's limit of open file descriptors.

In either case, if the system can't open a file because it's run out of file handles, it'll throw a "nofiles" error and terminate the process.

Find a Unix admin and ask them about it.

rainforest1155 wrote:

Could you provide some more details? How many photos did you try to upload?

There were two batches - one of ~50, and another of ~180. The batch of 180 pics was the one that failed after uploading 108 pics. Since I wasn't here, I don't know if the smaller batch was uploading when the larger batch failed.

rainforest1155 wrote:

What size were they?

Unknown. I'd expect under 6MB.

rainforest1155 wrote:

Which uploader did you use?

LR plugin.

rainforest1155 wrote:

What operating system and browser version?

Windows Vista Home Premium 64 bit. No browser was in use at the time.

rainforest1155 wrote:

If you haven't done so, give it another try with our Simple uploader and the Send To SmugMug uploader.

I simply told the LR plugin to restart, it (hopefully) figured out which images hadn't been updated, and I had it restart the gallery export. It's running right now, and has ~15 more pics to go.

timk519 · December 16, 2009

It's happened again....
But the SM gallery I've put the screenshot in appears to be 'stuck' with a 'processing image' icon.

The screenshot is in this gallery.

timk519 · December 16, 2009

timk519 wrote:

But the SM gallery I've put the screenshot in appears to be 'stuck' with a 'processing image' icon.

...and... it's still processing!

Kinda odd for a 100K jpg.

timk519 · December 19, 2009

Happened again
while uploading pics to this gallery.

timk519 · December 19, 2009

timk519 wrote:

...and... it's still processing!

Kinda odd for a 100K jpg.

still processing... 3 days later?

Allen · December 19, 2009

timk519 wrote:

still processing... 3 days later?

I have one hang now and them and it's easier to delete and upload again.

timk519 · December 21, 2009

and again!
while uploading to this gallery.

timk519 · December 21, 2009

and another one while uploading to this gallery.

timk519 · December 21, 2009

and again...

Andy · December 21, 2009

timk519 wrote:

and again...

Tim? I see all photos processed in that gallery. http://valkyrie.smugmug.com/gallery/9390368_GHKra#629089342_7JzsY

and this one, too
http://valkyrie.smugmug.com/Travel/2009-Road-Trip/2009-08-232-Gunnison-CO/9388700_4XuGi#628811393_ak2Ho

Please write our heroes for fastest service, okay? Thanks

http://smugmug.com/help/emailreal

timk519 · December 21, 2009

The galleries are all fully populated, so that the images are there isn't surprising. What I'm doing right now is re-processing them and sending in the updates. So, the question is if the image that's there is the replacement the one I'd uploaded or not. I don't have an easy way to tell, and all I got back from the LR plugin was "0 of x images uploaded" so I'm guessing that the upload didn't go.

Since this hasn't been a 'right now' problem, and a support rep had responded here, I figured I'd just update this as I went along with the expectation that someone would be monitoring this and figure things out eventually.

timk519 · December 21, 2009

Ok, I sent an email in, and I got a chuckle out of this report that came back after I submitted the form:

One of our lovely Support Heroes

Is there something you guys want to make public about the SH group?

timk519 · December 21, 2009

It's happened again.

No response from the help@ email I sent in earlier either.

timk519 · December 21, 2009

timk519 wrote:

No response from the help@ email I sent in earlier either.

Well, I got a response, and he said it was a "connection error".

Unfortunately "system error" is -not- symptomatic of a connection error - it's a OS error.

So what do I need to do get this escalated to someone who'll actually do some digging?

timk519 · December 22, 2009

I got the message again while updating this gallery.

timk519 · December 22, 2009

Got another one - and since there's no "stats" on the upload page, I can't see what got uploaded last or what error was reported.

Andy · December 22, 2009

timk519 wrote:

Well, I got a response, and he said it was a "connection error".

Unfortunately "system error" is -not- symptomatic of a connection error - it's a OS error.

So what do I need to do get this escalated to someone who'll actually do some digging?

Tim - please write me, ATTN: Andy at the help desk.

timk519 · December 22, 2009

Andy wrote:

Tim - please write me, ATTN: Andy at the help desk.

Note sent.

timk519 · December 22, 2009

timk519 wrote:

Note sent.

I should note I've swapped emails with Sebastian, and that I've found out I have a debug file which includes the nofiles error. The only gotcha is that it's 294 MB in size.

timk519 · December 22, 2009

I've communicated with a higher-level technical resource who indicated that this is one of those wunnerful intermittent problems that IT folks just love to have to figure out and fix.

Hopefully they'll find and fix it soon before too many follicles are lost.

Robertk · January 5, 2010

Im having the same problem! I love smugmug.

Andy · January 5, 2010

Robertk wrote:

Im having the same problem! I love smugmug.

Hi please write our Support Heroes and let us help you directly from the help desk. Thanks!

timk519 · January 5, 2010

Andy wrote:

Hi please write our Support Heroes and let us help you directly from the help desk. Thanks!

and make sure it's gets escalated to the right people - don't let them try and foist it off as a "communications problem"

Robertk · January 5, 2010

I have traded many emails with support about upload errors. My final response from Andy after about 3 weeks of sending information to the support heros was:

Hi Robert, OK - unfortunately these things can be hard to pin down. We have 100s of thousands of folks uploading with no trouble right now, still, we want to fix you!

What also usually happens is the issue goes away as quickly as it comes. Try again this weekend, and holler at us if you still have troubles, okay?

It appears (hopefully) that my other upload problems (wrong format) have magically disapeared but now Im getting a nofiles error quite often. It doesnt show up in the error log either.

Steve Cavigliano · January 5, 2010

Robertk wrote:

I have traded many emails with support about upload errors. My final response from Andy after about 3 weeks of sending information to the support heros was:
Hi Robert, OK - unfortunately these things can be hard to pin down. We have 100s of thousands of folks uploading with no trouble right now, still, we want to fix you!

What also usually happens is the issue goes away as quickly as it comes. Try again this weekend, and holler at us if you still have troubles, okay?

It appears (hopefully) that my other upload problems (wrong format) have magically disapeared but now Im getting a nofiles error quite often. It doesnt show up in the error log either.

Hi Robert,
As you can see by this thread, the "no file" issue isn't an easy nut to crack. As you say, there are no errors in your upload log. It is almost like your connection isn't connectiing to Smugmug. I am sending you some suggestions.

Please hang in there with us and we WILL get to the bottom of this

Cavig

Robertk · January 5, 2010

Im hanging in there.

system error(nofiles)

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