6/17 Site issue

dogwood · June 17, 2010

My galleries are looking like moths got to them today. They're missing photos, photos aren't loading, sometimes the banner (hosted on SM) doesn't load... any tips to get them working properly?

For example, the first screengrab below is how this gallery

http://petespringer.smugmug.com/Client-proofs/naturally-knotty-three-models/12582858_VKHHd

looks in FF. The screengrab below that is another page (same gallery) in IE. I'm getting the same moth eaten look in Safari on a different computer.

zacHer0 · June 17, 2010

Hello Pete,
We're sorry about the site issues you are currently experiencing with the photos not loading. Our engineers are working on it and should have the site fixed soon. Stay tuned, and I will post again with an all clear

-Zac

ToxMox · June 17, 2010

SmugMug issues today. Slow and broken images everywhere.
Anyone else having issues with SM today? I'm having tons of problems last hour or so but status page doesn't have anything up for today.

Lou Gonzalez · June 17, 2010

Yep.

ToxMox wrote: »

Anyone else having issues with SM today? I'm having tons of problems last hour or so but status page doesn't have anything up for today.

Yeah it's crawling for me. This is the worst possible time too as I just released an event. Wonderful!

nipprdog · June 17, 2010

Just got this email from a customer;

Should all spaces populate with a photo. I noticed I have lots of blanks on each page but it says it is done loading. Please advise.

I just checked my site, and had the same issue.

Andy · June 17, 2010

Our engineers are on this, guys. Sorry for the trouble. Stay tuned.

dogwood · June 17, 2010

They say they're working on it:

http://www.dgrin.com/showthread.php?t=170502

BigRed · June 17, 2010

zacHer0 wrote: »

Hello Pete,
We're sorry about the site issues you are currently experiencing with the photos not loading. Our engineers are working on it and should have the site fixed soon. Stay tuned, and I will post again with an all clear

-Zac

Shouldn't there be a notice on the SmugMug Status Updates page when something like this occurs? That's the first place I look when I suspect there are operational issues, and since there wasn't anything there today, I've been troubleshooting my recent maintenance all morning.
http://status.blogs.smugmug.com/

ToxMox · June 17, 2010

BigRed wrote: »

Shouldn't there be a notice on the SmugMug Status Updates page when something like this occurs? That's the first place I look when I suspect there are operational issues, and since there wasn't anything there today, I've been troubleshooting my recent maintenance all morning.
http://status.blogs.smugmug.com/

I agree. This is a big pet peeve of mine.

Don't have a status page if you aren't going to promptly keep it up to date. It is also the first place I check when I have issues.

emmalou · June 17, 2010

I did mention that I am getting blue boxes and ?'s.and its super slow loading

I see it was acting up last night as well.

Andy · June 17, 2010

ToxMox wrote: »

I agree. This is a big pet peeve of mine.

Don't have a status page if you aren't going to promptly keep it up to date. It is also the first place I check when I have issues.

We do update the status blog but this time I've asked our Ops and this issue is not system-wide. I, for example, here in NY, don't experience any of these issues. Our engineers are working on the problem right now and will be fixing it fast I hope.

I'm sorry for the trouble.

ToxMox · June 17, 2010

Even if it isn't system-wide, I don't see any reason not to post a status that there is an issue affecting a portion of users. I'm in NJ and AM experiencing issues.

Bogey · June 17, 2010

How about sending status updates to our email accts.
Instead of us trying every hr or so can there be some type of status that is sent to our email accts.

Andy wrote: »

We do update the status blog but this time I've asked our Ops and this issue is not system-wide. I, for example, here in NY, don't experience any of these issues. Our engineers are working on the problem right now and will be fixing it fast I hope.

I'm sorry for the trouble.

Lou Gonzalez · June 17, 2010

Andy wrote: »

We do update the status blog but this time I've asked our Ops and this issue is not system-wide. I, for example, here in NY, don't experience any of these issues. Our engineers are working on the problem right now and will be fixing it fast I hope.

I'm sorry for the trouble.

Hey Andy, I know you're working on it, but just so you know, I also am in NY and I am experiencing issues. I'm in Rochester, NY.

Lou Gonzalez · June 17, 2010

MakeMeShutter wrote: »

Experiencing problems here in Syracuse as well.
I understand that it may not be widespread, but when engineers are working on a problem, it should be posted in the status area.
This way the people that are experiencing a problem know that there is one and it is being looked at, rather than searching Dgrin for answers.
Why have a status report if it doesn't include all problems?

It's a ridiculously small world. My wife is a network engineer and she works for a huge global networking company, and they have been dealing with a fiber cut in there network. Smugmug is one of their customers. It may be completely unrelated but like I said, small world.

LPC · June 17, 2010

Problems here in London too. Empty grey sqaures everywhere

Andy · June 17, 2010

we're sorry for the delay in posting to the status blog: http://status.blogs.smugmug.com/2010/06/17/6172010-site-slowness/

jbexposures · June 17, 2010

Several images not loading, site very slow
Edit: I guess this could be related to the maintenance, but it was happening this morning, as opposed to tonight. Just curious if something else is making this happen.

Is there maintenance going on? I am having some recent galleries not loading some pictures, and the photos that are loading are extremely slow to load. I have tried accessing these galleries from two different ISP's with > 15Mbps bandwidth down. (Tried from PC at work, and from diff PC at home)

I attached some screenshots with examples.

nish · June 17, 2010

Still a problem in the UK

nipprdog · June 17, 2010

Andy, don't know if this helps, or not, but pics are also slow to load during 'proof delay' cropping.

bbrant · June 17, 2010

If it's any help, I've been having the same problems here in PA. Not only with my gallaries but others (such as most popular today & all time) as well. I'm new here but have noticed this a couple of times now within the past month. Does this happen often?

Brian

Andy · June 17, 2010

http://status.blogs.smugmug.com/2010/06/17/6172010-site-slowness/ we're all clear, and very sorry for the issue that affected you today.

Zanotti · June 17, 2010

Still slow uploading for me at 5:45pm EST

Zanotti · June 17, 2010

Not my connection:

http://www.speedtest.net/result/850918901.png

Seems to be Smugmug:

Zanotti · June 17, 2010

SM Dead....

Zanotti · June 17, 2010

Still dead:

Zanotti · June 17, 2010

I dont think its all clear yet:

Zanotti · June 17, 2010

No improvement:

Andy · June 17, 2010

Hi Zanotti, I'm sorry. The issue has been fixed, so would you please write our Support Heroes and we'll run some diagnostics with you. Make your note ATTN: Cavig please. Thanks.

ToxMox · June 17, 2010

Zanotti wrote: »

No improvement:

I am experiencing equally crappy upload speed to SM. Just for reference my connection is 35/35 Mbps.

bham · June 17, 2010

Zanotti wrote: »

Not my connection:

http://www.speedtest.net/result/850918901.png

Seems to be Smugmug:

That just means somewhere in between Maryland and California things are getting slowed down, not necessarily at Smugmug. A traceroute can give you accurate info as it goes from computer network to computer network across the country and pinpoint delays.

6/17 Site issue

Comments