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Facebook "Like" button provides incorrect link in thumbnail style gallery

NicciNicci Registered Users Posts: 436 Major grins
edited September 24, 2010 in Bug Reporting
For instance when you click "like" on a photo in my gallery:
http://photos.humansafterall.com/Nightlife/WMC2010/11710314_PrbwM#826381828_zJc2o

The link it directs you to on Facebook is:
http://photos.humansafterall.com/Nightlife/WMC2010/11710314_PrbwM#826381799_3WbCm

which takes you to the full gallery.

The link should be:
http://photos.humansafterall.com/Nightlife/WMC2010/11710314_PrbwM#826381799_3WbCm-A-LB

It appears to give the correct link for Twitter.

I do not know if this problem exists in other gallery styles - I only checked in thumbnail style.

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    eddiefeddief Registered Users Posts: 60 Big grins
    edited August 20, 2010
    Glitch?
    Eddie likes Celebration Of Light Fireworks <- [this takes me to the right page] on http://www.picturesofvancouver.com. <- [this takes me to SMUGMUG.COM] ne_nau.gif
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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited August 20, 2010
    Thanks folks. We are checking into it.
    SmugMug Support Hero
    http://help.smugmug.com
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    RonD200RonD200 Registered Users Posts: 350 Major grins
    edited August 20, 2010
    docwalker wrote: »
    Thanks folks. We are checking into it.

    I'm seeing the same problem as Eddie

    I think I found a bug with the Facebook Quickshare, when I click on the Like button on one of my photos it posts the following links on Facebook, the first part of the link Wing Walker from Cleveland Airshow links to my gallery which is great, however the second part of the link doesn't take people to my home page, it links to Smugmug's home page instead even though the link is the address of my homepage??? If I hover over the link to my homepage on facebook it shows up on the status bar as the link to smugmug's homepage. You can see this for yourself by hovering over the address to my site in the link below and looking at the status bar.

    Ron likes Wing Walker from Cleveland Air Show 2009 on http://ronskinner.smugmug.com.
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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited August 21, 2010
    Ron,

    Thanks, I saw the other post and reported it to the programmers.
    SmugMug Support Hero
    http://help.smugmug.com
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    NicciNicci Registered Users Posts: 436 Major grins
    edited August 21, 2010
    RonD200 wrote: »
    I'm seeing the same problem as Eddie

    I think I found a bug with the Facebook Quickshare, when I click on the Like button on one of my photos it posts the following links on Facebook, the first part of the link Wing Walker from Cleveland Airshow links to my gallery which is great, however the second part of the link doesn't take people to my home page, it links to Smugmug's home page instead even though the link is the address of my homepage??? If I hover over the link to my homepage on facebook it shows up on the status bar as the link to smugmug's homepage. You can see this for yourself by hovering over the address to my site in the link below and looking at the status bar.

    Ron likes Wing Walker from Cleveland Air Show 2009 on http://ronskinner.smugmug.com.

    I have the same problem but it doesn't do it on all of my photos. Some photos only have the first link. Some photos have the second link that shows my gallery url but then it actually links to SmugMug.
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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited August 23, 2010
    Hi Nicole, Thanks for the info. The programmers are aware and they are working on it.
    SmugMug Support Hero
    http://help.smugmug.com
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    NicciNicci Registered Users Posts: 436 Major grins
    edited September 2, 2010
    This still is not working properly - are you aware?
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 2, 2010
    Tecnicole wrote: »
    This still is not working properly - are you aware?
    Actually, this is no bug - Photos can only have 1
    link associated with them, so we can't change it w/o there being 2
    separate things that they're liking.
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    NicciNicci Registered Users Posts: 436 Major grins
    edited September 3, 2010
    Andy wrote: »
    Actually, this is no bug - Photos can only have 1
    link associated with them, so we can't change it w/o there being 2
    separate things that they're liking.

    I guess I do not understand your answer. How is this feature supposed to work? If you click on a "like" button for a photo, shouldn't the link that gets placed on Facebook take you to the photo you liked?
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    NicciNicci Registered Users Posts: 436 Major grins
    edited September 3, 2010
    Here is a new problem with the feature that I've found.

    If I click on "like" for this photo:
    http://photos.humansafterall.com/Events/Go-Red-for-Women/12228571_qeV9N#871234153_pHEAn-A-LB

    The link on facebook takes me here:
    http://photos.humansafterall.com/Events/Go-Red-for-Women/12228571_qeV9N#871234153_pHEAn

    and then it does not even show the photo on the right panel.
    See:
    likebuttonlink.jpg

    Edit to let you know this appears to work fine with Twitter.
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    NicciNicci Registered Users Posts: 436 Major grins
    edited September 3, 2010
    And in this gallery, if I click on "Like" for this photo:
    http://photos.humansafterall.com/Nightlife/SitePremiere/11593044_dHaEX#816969826_BgPgs-A-LB

    The link on facebook will take me here:
    http://photos.humansafterall.com/Nightlife/SitePremiere/11593044_dHaEX#816969826_BgPgs

    To the full gallery, so the person clicking on facebook will have no idea what the person liked in the gallery.

    Edit to let you know that this part of the feature appears to work correctly with Twitter.
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    NicciNicci Registered Users Posts: 436 Major grins
    edited September 3, 2010
    If I click "like" under the photo in the display panel on this page:
    http://photos.humansafterall.com/Events/Go-Red-for-Women/12228571_qeV9N#871234153_pHEAn

    I get a links on facebook that look like this:
    twolinks.jpg

    If I click "like" under the display panel located here (same gallery):
    http://photos.humansafterall.com/Events/Go-Red-for-Women/12228571_qeV9N#871234057_Hm3yt

    I get a link that looks like this:
    onelink.jpg
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    NicciNicci Registered Users Posts: 436 Major grins
    edited September 3, 2010
    I don't know if this helps, but when I use SmugMug "share" feature to generate gallery links, I found a problem with those links and Facebook.

    Using the "share" feature, I generated gallery links. The Lightbox Gallery Link is:
    http://photos.humansafterall.com/Nightlife/SitePremiere/11593044_dHaEX#816971083_eDgwX-A-LB

    However, if I paste that same link into Facebook, the clickable link that appears in the Facebook feed takes me here:

    http://photos.humansafterall.com/Nightlife/SitePremiere/11593044_dHaEX#816970903_kiEqq

    So maybe SmugMug links do not play well with Facebook?

    Edit to say I just tried this in another gallery and the generated lightbox link worked fine. I am finding frequent inconsistencies like these when testing the different features on my site.
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    NicciNicci Registered Users Posts: 436 Major grins
    edited September 9, 2010
    Were you able to see the problem and submit it as a bug?
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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited September 10, 2010
    Yes Nicole, There are still things with the Facebook sharing that we are working on. Thanks for letting us know.
    SmugMug Support Hero
    http://help.smugmug.com
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    NicciNicci Registered Users Posts: 436 Major grins
    edited September 12, 2010
    docwalker wrote: »
    Yes Nicole, There are still things with the Facebook sharing that we are working on. Thanks for letting us know.

    Whew! OK. I was beginning to think my site was jinxed because it shows as fixed on the SmugMug site updates.
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 13, 2010
    Tecnicole wrote: »
    I don't know if this helps, but when I use SmugMug "share" feature to generate gallery links, I found a problem with those links and Facebook.

    Using the "share" feature, I generated gallery links. The Lightbox Gallery Link is:
    http://photos.humansafterall.com/Nightlife/SitePremiere/11593044_dHaEX#816971083_eDgwX-A-LB

    However, if I paste that same link into Facebook, the clickable link that appears in the Facebook feed takes me here:

    http://photos.humansafterall.com/Nightlife/SitePremiere/11593044_dHaEX#816970903_kiEqq

    So maybe SmugMug links do not play well with Facebook?

    Edit to say I just tried this in another gallery and the generated lightbox link worked fine. I am finding frequent inconsistencies like these when testing the different features on my site.

    The post on FB actually has two links. The first link goes to your photo in lightbox. The 2nd link goes to your gallery (which you force to Thumbnails style).

    20100913-9fjp7t9tf9r4dgjmepqn4msd4.jpg

    We'll see what might be able to be done here.
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    NicciNicci Registered Users Posts: 436 Major grins
    edited September 23, 2010
    I still only see one link when I "like" a photo using this feature and it goes to the gallery and not the photo that is "liked".

    Do you know about this?
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 23, 2010
    Tecnicole wrote: »
    I still only see one link when I "like" a photo using this feature and it goes to the gallery and not the photo that is "liked".

    Do you know about this?

    Yes we do. There's no more I can say other than what I've said many times already - we're trying some new tricks and we hope to have some enhancements soon, Nicole. You'll want to subscribe to our Release Notes blog, so that you don't miss a single update from SmugMug :)http://blogs.smugmug.com/release-notes/ at the bottom, there's a link for Entries (RSS) - put that in your favorite feed reader.

    We've got some stuff in test now that we hope will make things even better for you.
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    NicciNicci Registered Users Posts: 436 Major grins
    edited September 24, 2010
    Based on the release notes and what you wrote in the previous posts, it seemed as if you thought this was a resolved issue.

    Glad to hear you are working on fixes, as nothing Facebook related appears to be working correctly for me at the moment.
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