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No photos showing on my site.

garmishawgarmishaw Registered Users Posts: 60 Big grins
edited April 15, 2011 in SmugMug Support
www.snapsbygap.co.nz

Hi there. Are you having any technical difficulties at the moment. I cannot see any of my photos on my site. All I see is a little symbol with a question mark. I have tried 3 different browsers.

What is wrong with smugmug at the moment.

Regards

grant armishaw

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 12, 2011
    Just needed "www" in the domain section of your control panel in front of your custom domain name - I fixed it for you you should be all set.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    garmishawgarmishaw Registered Users Posts: 60 Big grins
    edited April 12, 2011
    Unfortunately the problem is still present. I haven't looked at my site for about a month. Its been working fine for 2 and a half years. Now something is going wrong. Strange..

    Grant
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 12, 2011
    garmishaw wrote: »
    Unfortunately the problem is still present. I haven't looked at my site for about a month. Its been working fine for 2 and a half years. Now something is going wrong. Strange..

    Grant

    OK Further digging shows me that your CNAME record is not pointing to domains.smugmug.com that's what needs to be fixed. Full details are here: http://www.dgrin.com/showthread.php?t=141333 and you can write our Support Heroes for help anytime.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    viZechoviZecho Registered Users Posts: 5 Beginner grinner
    edited April 14, 2011
    Help! Clients can't see photos
    Hi,

    I am stuck here... I recently uploaded photos for an event and sent the event link to my clients. One or two of them were able to view the photo galleries from work, the others were not. A couple of them were able to view from their home computers, most could get to the galleries page, but not see the photos in the galleries - just a blank page.

    I tried accessing galleries and the event link from another computer on my home network and no luck, but I can get in from my main computer.headscratch.gif I need some serious help


    www.vizualechoes.com

    viZecho
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    jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited April 14, 2011
    viZecho wrote: »
    Hi,

    I am stuck here... I recently uploaded photos for an event and sent the event link to my clients. One or two of them were able to view the photo galleries from work, the others were not. A couple of them were able to view from their home computers, most could get to the galleries page, but not see the photos in the galleries - just a blank page.

    I tried accessing galleries and the event link from another computer on my home network and no luck, but I can get in from my main computer.<img src="https://us.v-cdn.net/6029383/emoji/headscratch.gif&quot; border="0" alt="" > I need some serious help


    www.vizualechoes.com

    viZecho
    You have serious errors in your custom header that are messing things up. EVERY <div> you have in your custom header must have exactly one </div> that matches it in the custom header.

    In addition, change this:

    <div id="my_banner"</div>

    to this:

    <div id="my_banner"></div>

    After fixing a few of those, post back again and we can look further.
    --John
    Homepage • Popular
    JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
     Always include a link to your site when posting a question
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    viZechoviZecho Registered Users Posts: 5 Beginner grinner
    edited April 15, 2011
    jfriend wrote: »
    You have serious errors in your custom header that are messing things up. EVERY <div> you have in your custom header must have exactly one </div> that matches it in the custom header.

    In addition, change this:

    <div id="my_banner"</div>

    to this:

    <div id="my_banner"></div>

    After fixing a few of those, post back again and we can look further.

    I now can't access my banner or the links to galleries, control panel etc... Please note that while my clients have not been able to access the site, I have had absolutely no issues with it myself. How do I get into the control panel if I can't get to it from my home page?

    UPDATE: I got in, and I think I've fixed the errors you mentioned.
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    jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited April 15, 2011
    viZecho wrote: »
    I now can't access my banner or the links to galleries, control panel etc... Please note that while my clients have not been able to access the site, I have had absolutely no issues with it myself. How do I get into the control panel if I can't get to it from my home page?
    Try going directly to this URL: http://www.vizualechoes.com/homepage/controlpanel.mg
    --John
    Homepage • Popular
    JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
     Always include a link to your site when posting a question
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    viZechoviZecho Registered Users Posts: 5 Beginner grinner
    edited April 15, 2011
    Thanks a million! I'll play around with it some more tomorrow... but it looks good right now.
  • Options
    jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited April 15, 2011
    viZecho wrote: »
    Thanks a million! I'll play around with it some more tomorrow... but it looks good right now.
    Please fix the specific error I showed you above and at the end of your custom header is a <div> that should be a </div>. It may be displaying now, but there are still major errors in it that will cause problems, particularly across different browsers.
    --John
    Homepage • Popular
    JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
     Always include a link to your site when posting a question
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