Re-Log-in in middle of customizing loses my edits

WinsomeWorks · April 30, 2011

I remember reading about this scary bug, but can't find the precise thread. I'd already logged in just before going to Advanced Customization, but after I made some changes to my CSS and hit "Update", I was taken to that same Log-in box again & told to Log-in. When I went into the customization page again to try saving my edits, they were gone. It had (I hope) reverted back to the way it was before I'd first started editing. I say "I hope" because I had not had the info emailed to me this time, and I have no way of knowing whether anything got shortened or whatever. I don't see anything amiss on my site, thank goodness, but this was rather frightening & has been reported many times before. Whatever it was.... really needs to be fixed. We should never be asked to Log-in in the middle of updating. I'm on FF & Vista, but this has happened to people on all kinds of systems.

docwalker · April 30, 2011

Anna Lisa, one thing that was discussed in the other thread is if you have more than one tab open to your smugmug site in the same browser. That can cause the logged in cookies to get mixed up. This is especially true if you have one tab logged in and the other logged out.

I always recommend using one browser logged in for editing and one browser logged out for verification of changes. Some folks try to use the browser tabs to do both in the same browser and that is one thing we do know causes this loosing edits behavior.

I do have a bug report filed for the problem of getting logged out while on the advanced customization page.

WinsomeWorks · April 30, 2011

docwalker wrote: »

Anna Lisa, one thing that was discussed in the other thread is if you have more than one tab open to your smugmug site in the same browser. That can cause the logged in cookies to get mixed up. This is especially true if you have one tab logged in and the other logged out.

I always recommend using one browser logged in for editing and one browser logged out for verification of changes. Some folks try to use the browser tabs to do both in the same browser and that is one thing we do know causes this loosing edits behavior.

I do have a bug report filed for the problem of getting logged out while on the advanced customization page.

I remember that now, although I didn't find that when searching for the thread. However, I only had one browser window open on the computer altogether. I didn't keep 2 windows open to check for changes. I had to go out of my control panel completely when I finished, to see how it worked. I certainly hope this moves to the very top of the bug list; it seems like a pretty critical one & bugged for awhile. Changes can take a long time to write in. Fortunately mine were much more minor this time & it didn't take me so long to write them again, but other people won't be so lucky. I usually take precautions like having the code emailed, but I'd forgotten this time.

SamirD · May 3, 2011

The cookie can time-out for whatever reason.

I've seen this on forums as well.

I'm very wary about submitting a long post or a bunch of stuff I just typed into a web form box. At the least, I copy the response before submitting in case it wipes it out. But I also have a habit of composing in something like notepad and then just cut and pasting. Again, so if the web form eats it, I still have a copy.

Re-Log-in in middle of customizing loses my edits

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