Max JPG file size too small for today's cameras

skibum4 · August 4, 2009

Can you up the max allowed file size a bit for pro subscribers? I regularly get upper 20's MB JPG images from 5D2. I had been going crazy uploading images and seeing half of them disappear until I noticed there was a 24MB image per cap and I was getting many in the 24-28MB range. So how about going from a 24MB to a 30MB limit?

Andy · August 4, 2009

skibum4 wrote:

Can you up the max allowed file size a bit for pro subscribers? I regularly get upper 20's MB JPG images from 5D2. I had been going crazy uploading images and seeing half of them disappear until I noticed there was a 24MB image per cap and I was getting many in the 24-28MB range. So how about going from a 24MB to a 30MB limit?

Straight out of the camera? I don't, and I shoot 5DMk II and 1Ds Mk III.

What exactly are you doing to your files in post? Also, saving at JPG 10 in Photoshop or 90 in Lightroom will get them down a tiny bit.

skibum4 · August 5, 2009

Andy wrote:

Straight out of the camera? I don't, and I shoot 5DMk II and 1Ds Mk III.

What exactly are you doing to your files in post? Also, saving at JPG 10 in Photoshop or 90 in Lightroom will get them down a tiny bit.

Nothing other than the basic levels/sharpening/etc. I had been saving them at level 12 in CS4 after processing. I guess level 11 will get them under the smugmug limit. I kind of had preferred to keep one set and at max jpg quality to really try to eliminate any little bits of potential artifacts but I guess level 11 would upload a lot faster (seems like maybe 16MB vs. 27MB for files at high iso or with very dense details, otherwise even at 12 they are more like 16MB) and upload speeds are always slow unless you are on a dedicated T1/T3 which I no longer am. I guess I probably may as well save the upload time and disk space and forget about using 12.

jfriend · August 5, 2009

skibum4 wrote:

Nothing other than the basic levels/sharpening/etc. I had been saving them at level 12 in CS4 after processing. I guess level 11 will get them under the smugmug limit. I kind of had preferred to keep one set and at max jpg quality to really try to eliminate any little bits of potential artifacts but I guess level 11 would upload a lot faster (seems like maybe 16MB vs. 27MB for files at high iso or with very dense details, otherwise even at 12 they are more like 16MB) and upload speeds are always slow unless you are on a dedicated T1/T3 which I no longer am. I guess I probably may as well save the upload time and disk space and forget about using 12.

Level 10 is indistinguishable from 12 in print and on the web, yet way, way, way smaller. Level 12 is very, very little compression, much less than it came out of the camera at.

Baldy · February 9, 2012

We silently raised the limit to 100 megapixels and 50 MB this morning and are testing it on the live site with various uploaders. If any of youz have bigger files like that and run into probs, let us know.

CWSkopec · February 10, 2012

Baldy wrote: »

We silently raised the limit to 100 megapixels and 50 MB this morning and are testing it on the live site with various uploaders. If any of youz have bigger files like that and run into probs, let us know.

I'm getting a "File too large" error on a 41.71MB file with the HTML 5 uploader.

It appears to have worked just fine with the simple uploader.

Cygnus Studios · February 10, 2012

Baldy wrote: »

We silently raised the limit to 100 megapixels and 50 MB this morning and are testing it on the live site with various uploaders. If any of youz have bigger files like that and run into probs, let us know.

This is such great news for those of us with larger files.

rainforest1155 · February 13, 2012

CWSkopec wrote: »

I'm getting a "File too large" error on a 41.71MB file with the HTML 5 uploader.

It appears to have worked just fine with the simple uploader.

Can you email us the details to our helpdesk:
http://help.smugmug.com/
?

What browser version and operating system were you using?
Can you include a link to the successfully uploaded file so we can take a look at it?

Thanks!

Dan7312 · February 14, 2012

A few of the >24MB images I tried to upload earlier today failed as too big. But I just retried them now and they uploaded just fine. Some were >35MB. I was using the HTML5 uploader. So everything looks good from here.

Thanks for opening up the size!!

Dan

Baldy wrote: »

We silently raised the limit to 100 megapixels and 50 MB this morning and are testing it on the live site with various uploaders. If any of youz have bigger files like that and run into probs, let us know.

afarber · February 14, 2012

Baldy wrote: »

We silently raised the limit to 100 megapixels and 50 MB this morning and are testing it on the live site with various uploaders. If any of youz have bigger files like that and run into probs, let us know.

HUGE HELP!!! Thank you for doing this. Amazing.

afarber · February 25, 2012

Is the 24MB size limit back in place? I just uploaded 193 files and only 184 of them were successful. The 9 that failed were the 9 largest files, ranging from 25.3MB to 30.5MB. The next largest that DID upload was 25.1MB. Is there anything I can try? See the attachment. It's a screen grab of the list of files. The top nine are the ones that did not upload (starting with and including the highlighted file).

Thanks!

afarber · February 25, 2012

A little more info...

That was with the HTML 5 uploader. OS X 10.6.8, Chrome 17.

I am now using the Flash uploader and it seems to be taking the files. Fingers crossed... Here's the gallery affected:
http://www.adamfarber.com/All-Photos/Family-Events/Mom-Dad-35th-Annivesary/

Hopefully the HTML5 uploader can be fixed to allow those files since it was a bit of a pain to go through my gallery to figure out exactly where the cut off was.

Thanks!!

Andy · February 26, 2012

afarber wrote: »

Is the 24MB size limit back in place? I just uploaded 193 files and only 184 of them were successful. The 9 that failed were the 9 largest files, ranging from 25.3MB to 30.5MB. The next largest that DID upload was 25.1MB. Is there anything I can try? See the attachment. It's a screen grab of the list of files. The top nine are the ones that did not upload (starting with and including the highlighted file).

Thanks!

No, we've not changed anything, those look to be uploading errors, typically caused by connection issues. You can always just dump everything back into the uploader, and have 'skip duplicates' checked, we'll ignore all dupes and only go for the ones that don't make it

http://www.adamfarber.com/homepage/uploadlog.mg

afarber · February 26, 2012

Andy wrote: »

No, we've not changed anything, those look to be uploading errors, typically caused by connection issues. You can always just dump everything back into the uploader, and have 'skip duplicates' checked, we'll ignore all dupes and only go for the ones that don't make it http://www.adamfarber.com/homepage/uploadlog.mg

There were those three upload errors, but the issue was definitely a files size one in the HTML5 uploader with 9 files. The HTML5 uploader gave me an error code of "File Size Too Large" or something very close to that (sorry I didn't screen grab that one). When I tried dragging them back into the uploader as you describe, it gave the same error and wouldn't upload them. The Flash uploader worked perfectly for those files, however.

As for the upload log, how can I see what files it is noting had errors? The space for file names is way too small. My guess is that is a different problem and I'd like to track it down.

Andy · February 26, 2012

afarber wrote: »

There were those three upload errors, but the issue was definitely a files size one in the HTML5 uploader with 9 files. The HTML5 uploader gave me an error code of "File Size Too Large" or something very close to that (sorry I didn't screen grab that one). When I tried dragging them back into the uploader as you describe, it gave the same error and wouldn't upload them. The Flash uploader worked perfectly for those files, however.

As for the upload log, how can I see what files it is noting had errors? The space for file names is way too small. My guess is that is a different problem and I'd like to track it down.

Can you reproduce this error consistently in the HTML 5 uploader with the file? If so, can you put that file in a Dropbox or something for me to grab? I've just spent the better part of Sunday morning uploading a ton of really large files using all different uploaders and platforms and haven't had a single error, so I want to try and reproduce what you are seeing. Thanks.

afarber · February 26, 2012

Andy wrote: »

Can you reproduce this error consistently in the HTML 5 uploader with the file? If so, can you put that file in a Dropbox or something for me to grab? I've just spent the better part of Sunday morning uploading a ton of really large files using all different uploaders and platforms and haven't had a single error, so I want to try and reproduce what you are seeing. Thanks.

I can. I just created a new gallery (http://www.adamfarber.com/All-Photos/Private/test-large-files/) and attempted to upload the 9 problem files as well as the 10th largest that uploaded fine yesterday. That 10th file uploaded fine again, and I still got the error with the other 9. See the attached screen grab. As you can see, the error is very tough to see (that's another problem), but through the magic of highlighting, copy and paste, I can confirm the error is: "File too large".

I've uploaded the 9th largest file (the first one with a problem) to my Box.com account. I will PM you the link to download.

Thanks for exploring this, Andy!

adam

afarber · February 26, 2012

Hmmm...I seem not to be able to PM you. OK, privacy aside, here is the link to download the first file that won't upload:
*deleted*

Thanks!
adam

Andy · February 26, 2012

afarber wrote: »

Hmmm...I seem not to be able to PM you. OK, privacy aside, here is the link to download the first file that won't upload:
*deleted*

Thanks!
adam

I'm always reachable at help.smugmug.com

thanks

Andy · February 26, 2012

afarber wrote: »

Hmmm...I seem not to be able to PM you. OK, privacy aside, here is the link to download the first file that won't upload:
*deleted*

Thanks!
adam

I just uploaded it with no trouble in Chrome, same exact version as you, on Mac. Can you try clearing fully your Chrome cache and trying again?

afarber · February 26, 2012

Andy wrote: »

I just uploaded it with no trouble in Chrome, same exact version as you, on Mac. Can you try clearing fully your Chrome cache and trying again?

Cleared cache and cookies completely. Same result. I drag the photos into the HTML5 uploader and it *immediately* tells me they are too big. It doesn't even attempt to upload. It's really instantaneous.

Same resulte with Firefox 9. I wanted to try Safari 5.1.2, but the HTML5 uploader wouldn't load at all.

Very odd.

Andy · February 26, 2012

afarber wrote: »

Cleared cache and cookies completely. Same result. I drag the photos into the HTML5 uploader and it *immediately* tells me they are too big. It doesn't even attempt to upload. It's really instantaneous.

Same resulte with Firefox 9. I wanted to try Safari 5.1.2, but the HTML5 uploader wouldn't load at all.

Very odd.

yes, very strange. We're running the same version of Chrome and the same uploader, and using the same file yet you are getting an error and I am not. Argh.

Andy · February 27, 2012

CWSkopec wrote: »

I'm getting a "File too large" error on a 41.71MB file with the HTML 5 uploader.

It appears to have worked just fine with the simple uploader.

Do you still get this error on the HTML5 Uploader? If so, what OS are you on?

det1rac · March 1, 2012

Baldy wrote: »

We silently raised the limit to 100 megapixels and 50 MB this morning and are testing it on the live site with various uploaders. If any of youz have bigger files like that and run into probs, let us know.

Nice work I just raised the flag about the Nikon D800 factory jpg being larger than 24mb. This will open you up to medium format photographers also. (** I think **)

afarber · March 2, 2012

Andy wrote: »

yes, very strange. We're running the same version of Chrome and the same uploader, and using the same file yet you are getting an error and I am not. Argh.

Hey Andy,

Having this problem again with a new gallery and new set of photos. I'm using the same OS/browser (OS X 10.6.8, Chrome 17), but on a different computer. This one is from work. Please see the attached screen grab. The HTML5 uploader is simply not permitting anything over the old MB limit. It's not even trying. It seems to just look at the file size and say "nope." I know this is obvious, but are you sure you're not using a newer version of the uploader code as an "inside guy"?

Thanks for your help!
adam

Andy · March 2, 2012

afarber wrote: »

Hey Andy,

Having this problem again with a new gallery and new set of photos. I'm using the same OS/browser (OS X 10.6.8, Chrome 17), but on a different computer. This one is from work. Please see the attached screen grab. The HTML5 uploader is simply not permitting anything over the old MB limit. It's not even trying. It seems to just look at the file size and say "nope." I know this is obvious, but are you sure you're not using a newer version of the uploader code as an "inside guy"?

Thanks for your help!
adam

No, same exact code as you're using. Write our heroes with the details, we'll chase it down, thanks http://help.smugmug.com

Andy · March 4, 2012

Folks having trouble with the HTML5 uploader - we fixed the problem and it should be all good. Let us know of any troubles

afarber · March 4, 2012

Andy wrote: »

Folks having trouble with the HTML5 uploader - we fixed the problem and it should be all good. Let us know of any troubles

It is working perfectly now! Thanks much. Just curious...what was the problem?

rainforest1155 · March 12, 2012

afarber wrote: »

It is working perfectly now! Thanks much. Just curious...what was the problem?

Not much to it. There was an issue with the html5 uploader and it has been corrected so the uploader now properly accepts these files.

Max JPG file size too small for today's cameras

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