VideoURL sometimes not returned

quiks · June 18, 2012

Hi,

I'm using API 1.3 (same issue with 1.2.2) and I'm having an issue with the method "smugmug.images.get".
It seems that sometimes, for a video file (which plays fine in the browser), there is NO VIDEO URL returned (e.g. Video320URL, Video640URL, ...).
I don't really see why some albums returns it and some don't.
Here is an example of an URL of an album that DO NOT return Video URLS despite having some video in it: http://smc123.smugmug.com/Travel/Italy/23433499_q6C626#!i=1907174033&k=pV3H684
the file is clearly a VIDEO, but no video URL or even video duration is returned.
I don't see any kind of gallery setting that I could have messed up with...????

Here is the JSON object I get:

{"id":1905437695,
"Key":"K9jSWfT",
"Caption":"",
"FileName":"M4H01178.mov",
"Format":"MP4",
"Height":720,
"Keywords":"",
"LargeURL":"http://smc123.smugmug.com/Travel/Italy/i-K9jSWfT/0/L/M4H01178-L.jpg",
"LastUpdated":"2012-06-14 07:12:58",
"LightboxURL":"http://smc123.smugmug.com/Travel/Italy/23433499_q6C626#1905437695_K9jSWfT-A-LB",
"MediumURL":"http://smc123.smugmug.com/Travel/Italy/i-K9jSWfT/0/M/M4H01178-M.jpg",
"OriginalURL":"http://smc123.smugmug.com/Travel/Italy/i-K9jSWfT/0/O/M4H01178.jpg",
"Position":681,
"Serial":0,
"Size":289730,
"SmallURL":"http://smc123.smugmug.com/Travel/Italy/i-K9jSWfT/0/S/M4H01178-S.jpg",
"ThumbURL":"http://smc123.smugmug.com/Travel/Italy/i-K9jSWfT/0/Th/M4H01178-Th.jpg",
"TinyURL":"http://smc123.smugmug.com/Travel/Italy/i-K9jSWfT/0/Ti/M4H01178-Ti.jpg",
"Type":"Album",
"URL":"http://smc123.smugmug.com/Travel/Italy/23433499_q6C626#1905437695_K9jSWfT",
"Width":1280,
"X2LargeURL":"http://smc123.smugmug.com/Travel/Italy/i-K9jSWfT/0/X2/M4H01178-X2.jpg",
"X3LargeURL":"http://smc123.smugmug.com/Travel/Italy/i-K9jSWfT/0/X3/M4H01178-X3.jpg",
"XLargeURL":"http://smc123.smugmug.com/Travel/Italy/i-K9jSWfT/0/XL/M4H01178-XL.jpg"}.

Thanks a lot for your help!

Cheers,
Greg.

rainforest1155 · June 20, 2012

Greg,
What specific request do you use that gives you the response you posted?
It may also be helpful if you post the details for video that it works with, like what specific request you place and what response you get.

quiks · June 20, 2012

rainforest1155 wrote: »

Greg,
What specific request do you use that gives you the response you posted?
It may also be helpful if you post the details for video that it works with, like what specific request you place and what response you get.

quiks · June 26, 2012

rainforest1155 wrote: »

Greg,
What specific request do you use that gives you the response you posted?
It may also be helpful if you post the details for video that it works with, like what specific request you place and what response you get.

Hi Sebastian,

Did you had time to have a look into my issue ?

Thanks in advance.
Greg.

quiks · July 17, 2012

quiks wrote: »

Hi Sebastian,

Did you had time to have a look into my issue ?

Thanks in advance.
Greg.

Hi,

Any news ?

Thanks

MSkaffari · July 17, 2012

quiks wrote: »

Hi,

Any news ?

Thanks

That particular user has switched from Power to Basic account for which we don't provide VideoURLs. The user won't be able to upload new videos and we don't delete the videos from the galleries and thus the old videos are available in the gallery, but not accessible by the API.

VideoURL sometimes not returned

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