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SmugMug Guarantee ROCKS

jasonscottphotojasonscottphoto Registered Users Posts: 711 Major grins
edited December 30, 2012 in SmugMug Pro Sales Support
:bow:bow:bow

I totally screwed up, not SmugMug, but they are replacing my photo anyway :D

Too cool! :wink
Posts by Allyson, the wife/assistant...

Jason Scott Photography | Blog | FB | Twitter | Google+ | Tumblr | Instagram | YouTube

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    Steve CaviglianoSteve Cavigliano Super Moderators Posts: 3,599 moderator
    edited November 25, 2012
    Hi Jason,
    Our iron-clad guarantee to the rescue :-)

    Cavig
    SmugMug Support Hero
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    RKnechtRKnecht Registered Users Posts: 366 Major grins
    edited November 28, 2012
    +1 about the guarantee. I haven't used it a lot, but when I do need it, Smugmug makes me look like a hero. Just one more reason I'll be sticking around. I can count, on one hand, how many prints I have had to replace in the 7500+ prints I have sold.
    A few Nikon bodies and some fast Nikon glass

    www.richknechtphotography.com
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    PlayswithrocksPlayswithrocks Registered Users Posts: 15 Big grins
    edited December 2, 2012
    Yup, I concur!

    I've only used the guarantee once (corner of a print arrived slightly bent) but it was super easy and fast to fix. Pretty stand up service if you ask me.
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    PhotogbikerPhotogbiker Registered Users Posts: 351 Major grins
    edited December 29, 2012
    I'll third or fourth that. Ordered a metallic paper print, first order ever from Smugmug. Came in a roll tube (12x18 photo) and it had a crease in tube like it got stepped on in mail truck. Yep, print was creased in a couple places.

    Sent an email and had a new photo in a couple days. Amazing! I saved the old one to show people and sell Smugmug and Bay Photo. thumb.gif
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    mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited December 30, 2012
    Great to hear the SmugMug guarantee is making our customer's lives easier! clap.gif
    www.mb-photography-sf.com
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