Weird navigation issues

thebigsky · September 6, 2013

Hi, I'm just building my new site, if you go to the following page:-

http://thebigsky.smugmug.com/browse

and then click on the Colour Landscapes category you get taken to the gallery I'm building, however the address is http://www.smugmug.com/gallery/n-w5PRN ?

Any ideas?

Charlie

basflt · September 6, 2013

dont understand the problem
if i click "Colour Landscapes category" , i get http://www.smugmug.com/gallery/n-w5PRN

is that not the purpose ?

thebigsky · September 6, 2013

No, surely it should be thebigsky.smugmug.com/gallery/n-w5PRN ?

It's my site, not smugmug.com.

Charlie

basflt · September 6, 2013

go to entire site / menu box
edit the link(s) there under links tab

thebigsky · September 6, 2013

That's not going to resolve the issue as far as I can tell.

Charlie

thebigsky · September 6, 2013

I'm going to delete the galleries and start again.

Charlie

basflt · September 6, 2013

:confused

dont know what you did , but now it displays correct

thebigsky · September 6, 2013

I deleted them a created them again directly rather than within a folder. All very strange.

Charlie

dallasw · September 6, 2013

It sounds like you had 'Hide Owner' enabled. To change this setting, go to the gallery in question while you're logged into SmugMug. Click 'Customize' -> 'Gallery Settings' -> 'Security & Privacy' tab -> Scroll down to 'Hide Owner'. If it's turned on, your nickname and the folder(s) it's nested in will not show up in the gallery URL.

basflt · September 6, 2013

dallasw wrote: »

It sounds like you had 'Hide Owner' enabled. To change this setting, go to the gallery in question while you're logged into SmugMug. Click 'Customize' -> 'Gallery Settings' -> 'Security & Privacy' tab -> Scroll down to 'Hide Owner'. If it's turned off, your nickname and the folder(s) it's nested in will not show up in the gallery URL.

that explains why i got the correct link
its just that the username was hidden

dallasw · September 6, 2013

Whoops, I got that backwards, it should say "If it's turned ON, your nickname and the folder(s) it's nested in will not show up in the gallery URL."

thebigsky · September 6, 2013

Thank you for this explanation. I now have another odd issue. I added a custom domain, it was working for a while, now if I enter the new URL - www.charlesheadey.com it takes me to my old site before I updated it.

If I enter the old Smugmug URL - thebigsky.smugmug.com I get the new site.

Any ideas what's going wrong?

Charlie

thebigsky · September 6, 2013

I have my DNS set up like this, is it correct?

Tysax · September 6, 2013

thebigsky wrote: »

I have my DNS set up like this, is it correct?

The following screen capture shows how your zone records should be setup. Make these changes a after the DNS propagates, your domain should be back to normal. http://screencast.com/t/3YpzxT2nE This can take a few hours.

If the problem persists, email us at the help desk, help@smugmug.com and we'll be happy to look into the issue further.

thebigsky · September 7, 2013

Thank you Ty, it now looks like this, I'll give it 48 hrs to propogate across the internet.

Weird navigation issues

Comments