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Lightroom Sync fails

flamideyflamidey Registered Users Posts: 5 Beginner grinner
edited October 22, 2013 in SmugMug Support
Hello,

I have recently upgraded to Lightroom 5.2
With both the 2.0.5.2 and 2.0.6 versions of the plugin, sync of older photos does not work.

Out of 50+ galleries, 8 sync, all the rest show 0 photos in LR (the galleries are intact on Smugmug).

If I add an new picture to an existing gallery (one that does not sync), it will sync correctly. So for example, in a 20 pics gallery, I sync and get 0 pics in LR. When I add one pic, the gallery has 1 picture after sync.

This is really aweful!

The log file is too big to be attached...

Can you help ?

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    devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited October 21, 2013
    Hi,

    Zip your .lrcat file and upload it via https://www.hightail.com/dropbox?dropbox=SmugMug

    Please include a link to this dgrin thread in the description.

    Thanks,

    David
    David Parry
    SmugMug API Developer
    My Photos
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    flamideyflamidey Registered Users Posts: 5 Beginner grinner
    edited October 21, 2013
    devbobo wrote: »
    Hi,

    Zip your .lrcat file and upload it via https://www.hightail.com/dropbox?dropbox=SmugMug

    Please include a link to this dgrin thread in the description.

    Thanks,

    David

    Done, thanks!
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    devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited October 22, 2013
    Give this version a go.

    Please let me know how you get on.

    Cheers,

    David
    David Parry
    SmugMug API Developer
    My Photos
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    flamideyflamidey Registered Users Posts: 5 Beginner grinner
    edited October 22, 2013
    Much better, now I only got 9 galleries that don't sync (see screenshot 1/2 in attachment, the ones with 0 images)

    I had 100 conflict resolutions (jpg vs raw with edits), but that's better than not having the images :)

    Thanks for the very quick turnaraound!
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    flamideyflamidey Registered Users Posts: 5 Beginner grinner
    edited October 22, 2013
    flamidey wrote: »
    Much better, now I only got 9 galleries that don't sync (see screenshot 1/2 in attachment, the ones with 0 images)

    Screenshit 2/2
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    devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited October 22, 2013
    Fabrice,

    I believe that your catalog is missing the images that are not syncing.

    For example, the "Cassis 2008" gallery, these photos appear to be taken in Oct/Nov 2008 with a Nikon D700..but from the screenshot below, you can see that your catalog doesn't contain photos from that timeframe.

    Lightroom%203%20Catalog-3-2-2.lrcat%20-%20Adobe%20Photoshop%20Lightroom%20-%20Library.png

    The other galleries I checked were in a similar situation.

    Cheers,

    David
    David Parry
    SmugMug API Developer
    My Photos
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    flamideyflamidey Registered Users Posts: 5 Beginner grinner
    edited October 22, 2013
    Absolutely right, my bad, thanks for the help!!!
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    FergusonFerguson Registered Users Posts: 1,339 Major grins
    edited October 22, 2013
    David, for those following this, any insight into the problem to let us know if we should resync?

    I synched long ago, and didn't find some photos but got most, and figured the rest were hopeless (and frankly didn't try to figure out which were not there, just that the counts were off).

    Was the nature of the error something that might be common? Should others get a new version (wait for release?) and try again?
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    devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited October 22, 2013
    Hey Ferguson,

    Last year sometime we started storing metadata slightly differently than we had previously...and the new API returns the two different types of metadata slightly differently. As a result, I need to sometime do a little massaging of the data to get it into the form that I will be able to search the catalog using.

    As always, I'm more than happy to look at anyone's catalog who wants to send it in (link above).

    Cheers,

    David
    David Parry
    SmugMug API Developer
    My Photos
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