problem with transparency

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  richW Registered Users Posts: 941 Major grins

  March 29, 2014 edited March 29, 2014

  lmirante wrote: »

  I've been using a png file in order to have a transparent logo. For some reason today, the transparency has gone away. I tried re-uploading the png file via the browser upload but the problem persists. SmugMug recognizes the file as a png.
  
  My website is lmirante.com. The file is
  
  http://lmirante.smugmug.com/Business/i-V2kQmkc/0/X3/Full-Logo-X3.png or
  http://lmirante.smugmug.com/organize/Business/i-V2kQmkc
  
  On my computer the file has transparency (windows photo viewer) but on SmugMug the transparency is lost.

  
  I tested uploading transparent PNG files and we're retaining their transparency.
  Double check to be sure when you created the file, you save it as transparent and a png-24.
  
  If that's not the issue, please email us the file you're trying to use and we'll take a look for you.
  http://help.smugmug.com/customer/portal/emails/new

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  lmirante Registered Users Posts: 15 Big grins

  March 30, 2014 edited March 30, 2014

  It appears fine today. I'm not sure why the transparency went away originally since that file has been there untouched for months. I was doing a lot of uploading of photos when my logo suddenly lost transparency and reuploading it didn't help. I reuploaded it again today and it is fine.
  
  Thanks for your help.

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