Need more domain help...

Malaxos1 · June 20, 2005

OK, last time I posted I was having trouble showing slide shows. So I went back and undid what I had done with godaddy and did it all over. I followed the directions that smugmug gave for using my own domain and now three days later I still don't have my site recognizing my domaun at all. Please help, I just shot a wedding on Saturday, passed out 250 business cards with info on how to purchase photos from my site. If I don't get it to reconize my domain I am sunk. Thanks...Dean

{JT} · June 20, 2005

Have you emailed support Dean? smugmug customer service

Malaxos1 wrote:

OK, last time I posted I was having trouble showing slide shows. So I went back and undid what I had done with godaddy and did it all over. I followed the directions that smugmug gave for using my own domain and now three days later I still don't have my site recognizing my domaun at all. Please help, I just shot a wedding on Saturday, passed out 250 business cards with info on how to purchase photos from my site. If I don't get it to reconize my domain I am sunk. Thanks...Dean

ktaylor · June 20, 2005

Malaxos1 wrote:

OK, last time I posted I was having trouble showing slide shows. So I went back and undid what I had done with godaddy and did it all over. I followed the directions that smugmug gave for using my own domain and now three days later I still don't have my site recognizing my domaun at all. Please help, I just shot a wedding on Saturday, passed out 250 business cards with info on how to purchase photos from my site. If I don't get it to reconize my domain I am sunk. Thanks...Dean

you need to get in touch with godaddy about that...or look thru your domain control panel for a DNS manager/editor and make sure that your smugmug domain is going to your domain name/sub-domain name via CNAME...if you have it via A or MX or whatnot, it won't work. it has to be by CNAME... the godaddy tech support guys would be able to help much better if you can't get it yourself.

Baldy · June 21, 2005

For some reason, the GoDaddy people are unique in their lack of knowledge about CNAME records. They often deny that they support them or try to convince you to do domain forwarding, which is not what you want.

In fact, their support of CNAME records is very good once you find it on their site. Here's how to do it:

http://www.smugmug.com/help/professional-accounts

flyingdutchie · November 13, 2005

Baldy wrote:

For some reason, the GoDaddy people are unique in their lack of knowledge about CNAME records. They often deny that they support them or try to convince you to do domain forwarding, which is not what you want.

In fact, their support of CNAME records is very good once you find it on their site. Here's how to do it:

http://www.smugmug.com/help/professional-accounts

I took a look at the link in your message. The description on how to change your CNAME records does not match with what you actually see on GoDaddy. The page looks very different, and link to 'Total DNS control' is not (no longer) there...

Andy · November 13, 2005

flyingdutchie wrote:

I took a look at the link in your message. The description on how to change your CNAME records does not match with what you actually see on GoDaddy. The page looks very different, and link to 'Total DNS control' is not (no longer) there...

Thanks Anton - I'll let Ben know, maybe he can get some new screen grabs.
Really appreciate it!

flyingdutchie · November 13, 2005

andy wrote:

Thanks Anton - I'll let Ben know, maybe he can get some new screen grabs.
Really appreciate it!

Thanks Andy!

It seems they offer only forwarding and masking.
When i read the description of masking, it seems it is still forwarding, but then a forward is issued inside a <FRAME> or <IFRAME> (so that the main URL does not change....).. But i'm not sure about this..
-- Anton.

Ben · November 13, 2005

flyingdutchie wrote:

I took a look at the link in your message. The description on how to change your CNAME records does not match with what you actually see on GoDaddy. The page looks very different, and link to 'Total DNS control' is not (no longer) there...

I am not surprised at all. They have radically changed their UI 3 or 4 times since we initially created the help section... so we keep having to update it.

Did they finally create one that actually is easy to use?

I will see about creating an account again to get newer screenshots and instructions.

(Also, make sure you have DNS servers hosted at GoDaddy. If you don't, then you can't control the DNS through them... which would make the link disappear)

flyingdutchie · November 13, 2005

Ben wrote:

...
Did they finally create one that actually is easy to use?
...

Short answer,... No

Ben wrote:

...
(Also, make sure you have DNS servers hosted at GoDaddy. If you don't, then you can't control the DNS through them... which would make the link disappear)

My DNSs are PARK15.SECURESERVER.NET and PARK16.SECURESERVER.NET, their so-called 'Default Parked Nameservers'. Since i don't host with them, i cannot select their 'Default Hosting Nameservers'. This is the initial selection upon creation of the account (i did not update the DNS).

I sent a support question through e-mail to them about CNAMEs... Let's see what they reply with.

Ben · November 13, 2005

flyingdutchie wrote:

Since i don't host with them, i cannot select their 'Default Hosting Nameservers'.

What do you mean don't host with them? You talking about actually using webspace? If I recall off the top of my head though, I do think the secureserver.net are the DNS servers you need to use with GoDaddy (why they aren't godaddy.com domains, who knows).

Let me know what you hear back from them.

Mike Lane · November 13, 2005

*cough* dreamhost *cough*

flyingdutchie · November 13, 2005

Ben wrote:

What do you mean don't host with them? You talking about actually using webspace? If I recall off the top of my head though, I do think the secureserver.net are the DNS servers you need to use with GoDaddy (why they aren't godaddy.com domains, who knows).

Let me know what you hear back from them.

I'm not hosting with them (no webspace, no e-mail, etc. through GoDaddy). I'm using them only as a registrar.

I will post GoDaddy's reply on this thread as soon as i hear from them.
-- Anton.

flyingdutchie · November 13, 2005

flyingdutchie wrote:

I'm not hosting with them (no webspace, no e-mail, etc. through GoDaddy). I'm using them only as a registrar.

I will post GoDaddy's reply on this thread as soon as i hear from them.
-- Anton.

I just got the reply from GoDaddy:
First login as usual.
Then:

• Select 'Manage Domains' from the 'Domain Names' menu near the top of the page ('Domain Names' --> 'Manage Domains')
• Click on the link that is the domain name that you wish to configure DNS entries for.
• Click the '+' next to 'Total DNS Control' from the menu that appears to the right of the list of domains (you may have to to scroll down to see it).
• Click the 'Total DNS Control And MX Records' link.
• Click the 'Launch Total DNS Control Manager' link.
• Create and/or edit the existing entries for your domain

I could not figure out the steps in bold. But i checked it and all the info is there. From there on, it is the same. It still basically the steps mentioned in http://www.smugmug.com/help/godaddy.mg. The page-layout is just different.

I must say, i got a very quick response from GoDaddy!

And i forgot: How do you add a CNAME record again that will make "mysite.com" work, and go to the same site as www.mysite.com?

-- Anton.

mkubis · November 16, 2005

And i forgot: How do you add a CNAME record again that will make "mysite.com" work, and go to the same site as www.mysite.com?

In case you're still having this problem.

I had the same problem trying to figure this out. You can't do it with CNAME as far as I can tell because it won't let you leave the alias blank. You have to create an A record that has 'yourdomain.com' pointing to smugmugs' IP. This works BUT if Smugmug changes IP for some reason you will get page not found errors. I did it this way and put my site in my favorites with both 'www' and without so I can just click on both every day to make sure it still works.

ps. Someone in another thread somewhere suggested forwarding your 'domain.com' to 'www.domain.com'. I tried this and it did not work. In IE I just got a dns error and it Firefox I got stuck in a loop and neither loaded.

flyingdutchie · November 16, 2005

mkubis wrote:

In case you're still having this problem.

I had the same problem trying to figure this out. You can't do it with CNAME as far as I can tell because it won't let you leave the alias blank. You have to create an A record that has 'yourdomain.com' pointing to smugmugs' IP. This works BUT if Smugmug changes IP for some reason you will get page not found errors. I did it this way and put my site in my favorites with both 'www' and without so I can just click on both every day to make sure it still works.

ps. Someone in another thread somewhere suggested forwarding your 'domain.com' to 'www.domain.com'. I tried this and it did not work. In IE I just got a dns error and it Firefox I got stuck in a loop and neither loaded.

Strange, i have not set it up yet (CNAME stuff), but it already seems to work (using ping).
My domain is streetsofboston.com.
When i do 'ping www.streetsofboston.com', i get a positive result.
When i do 'ping streetsofboston.com', i get a positive result.
When i do 'ping qqq.streetsofboston.com', i get a positive result.
Anything before streetsofboston.com seems to work...

:

-- Anton.

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