Homepage Slow to Open Photos

Golfnut · February 14, 2015

When opening my homepage www.arrowphotos.com the gallery photos don't load quickly (takes 4-5 seconds) and all the viewer sees is some text.

I have tried these things:
1. Remove the arcs on the corners - no change in performance.
2. Remove all customization to the homepage - no change in performance.

I am thinking that maybe the time is consumed by Smugmug dynamically modifying the size of the photos to fit the current window.

Any other ideas?
Thanks,
Charles

tomnovy · February 16, 2015

Hi Charles,

I have checked your homepage and I can see that everything is loading fine.

Maybe there is an issue with your internet connection. Please contact our Support Heroes - we will be able to run some tests for you:

http://help.smugmug.com/customer/portal/emails/new?b_id=1644&q=contact

denisegoldberg · February 16, 2015

tomnovy wrote: »

I have checked your homepage and I can see that everything is loading fine.

When I open the OPs site there is a noticeable amount of time where only the text is showing. It may only be a second or 2 for me but it does not open to the photos first.

I ran a speed test (http://my.verizon.com/services/speedtest/) on my connection and it shows my speed as 84 Mbps down.

--- Denise

tomnovy · February 16, 2015

Denise,

Thanks for running this test - I have made a short video to show how fast the site is loading:

http://take.ms/SA9Ww

Charles - please contact us directly, we will see what we can do for you.

Golfnut · February 16, 2015

Next steps...
Denise,
Thank you for your response. I ran the speed test as well and downloads were 30Mbps down. I suspect that my customers have a slower speed than that. I have contacted the SmugMug support directly and I will let you know where it goes from here.
Charles

Homepage Slow to Open Photos

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