Smug App Still Not Quite Working

Guy BuchananGuy Buchanan Occasional UserPosts: 4Registered Users Big grins
edited December 22, 2015 in Bug Reporting
I'm not OK.:D

Smug iPhone app 3.0.2 isn't updating my gallery list in one of my folders. I've cleared the cache, restarted, and double-checked that everything's copacetic online. (Via web on both PC and iPhone.)

Only one folder is a problem. It was recently updated by deleting one gallery and adding another. The old deleted gallery still shows up in the app, with no pictures in it, and the new one doesn't show up at all.

Gallery: https://b-and-n.smugmug.com/Monthly

(My app shows November 2014 with no pictures, but doesn't show December 2015.)

Guy Buchanan

Comments

  • leftquarkleftquark SmugMug Product Team Posts: 3,465Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee
    edited December 16, 2015
    Hi Guy,
    Could you do me a favor and confirm that the December 2015 gallery exists? I took a look in both the iOS app and on the web and it appears that the December 2015 gallery doesn't exist in the /Monthly folder. I see a December 2014, but no 2015. When I looked in the app it looks like the November 2014 gallery is populated with all the photos.

    You're using the SmugMug iOS app, version 3.0.2, correct? (just wanted to make sure iOS or Android).

    A couple troubleshooting steps, that range from slightly intrusive to more invasive:
    1) Can you try logging out of the app (from the home screen, click on the tools gear, then select 'Account' and then 'logout' on the bottom). Then On the last tab on the bottom ("Following", it looks like 2 people), click "Add" and add your "B-and-N". Does November 2014 show up with 1 photo or all photos? Now log back in and see if all the photos are there.

    If none of the photos show up when you're logged out, then troubleshooting would involve:
    2) Completely delete the SmugMug app, re-download and install it, login, and see if it has 1 photo or more.

    We can troubleshoot further if none of this works.
    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • Guy BuchananGuy Buchanan Occasional User Posts: 4Registered Users Big grins
    edited December 16, 2015
    Whoops
    Well slap me in the face twice. It's the November gallery I was replacing so November 2014 still shows on my app and November 2015 doesn't, whereas the inverse is the case when I look via the web. (Not December.) Apologies for the run-around. I'll try the rest of the debug steps and get back to you. Thanks for the prompt reply.

    Guy
  • Guy BuchananGuy Buchanan Occasional User Posts: 4Registered Users Big grins
    edited December 18, 2015
    Fixed
    OK the re-login process cleared it up. Thanks. Too bad you guys have to do updates over the holidays. Sucks.

    Thanks for the prompt assistance.

    Guy
  • rainforest1155rainforest1155 SmugMug Support Hero Posts: 4,492Registered Users Major grins
    edited December 22, 2015
    Hi Guy,
    I'm glad that you were able to fix it!
    Sebastian
    SmugMug Support Hero
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