Are we having a problem? Log in issue

neophyteneophyte Registered Users Posts: 39 Big grins
in SmugMug Support

I'm logged in, have the bar across the top, can see and manipulate files but I get an "invalid login" msg whenever I try to upload. Logged off and back on, restarted, etc, no help.

Thanks,

Neo

Comments

  • neophyteneophyte Registered Users Posts: 39 Big grins

    This may not be the most appropriate place to post this particular problem, but it looks like it's getting the most attention. As I posted over on "Smugmug Support:"

    I'm logged in, have the bar across the top, can see and manipulate files but I get an "invalid login" msg whenever I try to upload. Logged off and back on, restarted, etc, no help."

    Can you suggest why this may be happening?

    Thanks,

    Neo

  • denisegoldbergdenisegoldberg Administrators Posts: 14,422 moderator
    edited June 23, 2019

    I have merged your two posts since they are the same issue.

    Since this is a support issue I suggest that you contact the help desk directly. You can email them at help@smugmug.com.

    Per the help page at https://help.smugmug.com/email-a-smugmug-support-hero-rkwelDyVrz:

    SmugMug's Support Heroes are standing by 365 days a year. You'll get a friendly reply, usually within hours.

    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
Sign In or Register to comment.