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Is smugmug down?

flyingdutchieflyingdutchie Registered Users Posts: 1,286 Major grins
edited December 29, 2005 in SmugMug Support
It seems www.smugmug.com is down....
I can't grasp the notion of time.

When I hear the earth will melt into the sun,
in two billion years,
all I can think is:
    "Will that be on a Monday?"
==========================
http://www.streetsofboston.com
http://blog.antonspaans.com

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    sludge01sludge01 Registered Users Posts: 11 Big grins
    edited December 29, 2005
    It's loading very, very slowly for me. I can't get to my own SM site at all.
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    Lou GonzalezLou Gonzalez Registered Users Posts: 413 Major grins
    edited December 29, 2005
    Yeah its down for me...
    It seems www.smugmug.com is down....

    and I was in the middle of a major update. I hope my site doesn't get hosed!
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    Jonathan_MJonathan_M Registered Users Posts: 1 Beginner grinner
    edited December 29, 2005
    Same for me
    Yeah, I can't get to my SM site either and I just published a new set of proofs for a client today. They're probably trying to look at it now. :uhoh
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    David_S85David_S85 Administrators Posts: 13,199 moderator
    edited December 29, 2005
    Down for me for the last half hour. That said, there seems to be a bunch of sites I usually go to that are also down right now too.
    My Smugmug
    "You miss 100% of the shots you don't take" - Wayne Gretzky
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    flyingdutchieflyingdutchie Registered Users Posts: 1,286 Major grins
    edited December 29, 2005
    It seems www.smugmug.com is down....

    seems to be back up again... thumb.gif
    I can't grasp the notion of time.

    When I hear the earth will melt into the sun,
    in two billion years,
    all I can think is:
        "Will that be on a Monday?"
    ==========================
    http://www.streetsofboston.com
    http://blog.antonspaans.com
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    SystemSystem Registered Users Posts: 8,186 moderator
    edited December 29, 2005
    It seems www.smugmug.com is down....

    Ugh, mine is down too, and I just got on for a deadline tomorrow morning...hopefully this is very temporary...ughh

    Hey, it just came up two seconds ago
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    binghottbinghott Registered Users Posts: 1,075 Major grins
    edited December 29, 2005
    i can't access my smugmug now. or if it is connecting, it's doing so very slowly.

    edit, two minutes later: it's kinda working, but still really slow.
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 29, 2005
    binghott wrote:
    i can't access my smugmug now. or if it is connecting, it's doing so very slowly.

    edit, two minutes later: it's kinda working, but still really slow.

    938am ET..
    Checking here, just outside NYC on Cablevision and I've no problems. Let us know please....
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    Art ScottArt Scott Registered Users Posts: 8,959 Major grins
    edited December 29, 2005
    944 CST earthlink dsl...came up fast..no probs
    "Genuine Fractals was, is and will always be the best solution for enlarging digital photos." ....Vincent Versace ... ... COPYRIGHT YOUR WORK ONLINE ... ... My Website

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    Mike LaneMike Lane Registered Users Posts: 7,106 Major grins
    edited December 29, 2005
    0811 PST Comcast Cable (5Mbps) speedy no problems.
    Y'all don't want to hear me, you just want to dance.

    http://photos.mikelanestudios.com/
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    OlgaJOlgaJ Registered Users Posts: 146 Major grins
    edited December 29, 2005
    5:03pm Central

    Cannot access. Traceroute shows:

    12/29/05 16:59:46 Fast traceroute http://yiayia.smugmug.com
    Trace http://yiayia.smugmug.com (63.81.134.23) ...
    1 192.168.1.1 2ms 0ms 0ms TTL: 0 (No rDNS)
    2 No Response * * *
    3 68.87.205.77 10ms 10ms 9ms TTL: 0 (No rDNS)
    4 68.87.207.33 9ms 11ms 10ms TTL: 0 (No rDNS)
    5 12.118.225.17 11ms 12ms 10ms TTL: 0 (No rDNS)
    6 12.123.17.58 28ms 32ms 30ms TTL: 0 (tbr1-p012301.dlstx.ip.att.net probable bogus rDNS: No DNS)
    7 12.122.2.90 37ms 28ms 27ms TTL: 0 (No rDNS)
    8 12.122.82.213 27ms 47ms 27ms TTL: 0 (No rDNS)
    9 204.255.169.73 28ms 29ms 26ms TTL: 0 (0.so-3-1-0.BR1.ATL4.ALTER.NET ok)
    10 152.63.86.170 64ms 26ms 29ms TTL: 0 (0.so-2-2-0.XL1.ATL4.ALTER.NET probable bogus rDNS: No DNS)
    11 152.63.55.121 70ms 71ms 83ms TTL: 0 (0.so-4-0-0.XL1.SJC1.ALTER.NET ok)
    12 152.63.55.113 69ms 79ms 70ms TTL: 0 (POS1-0.XR1.SJC1.ALTER.NET ok)
    13 152.63.52.134 70ms 79ms 76ms TTL: 0 (POS5-0.XR1.SJC7.ALTER.NET ok)
    14 152.63.53.189 68ms 80ms 82ms TTL: 0 (POS6-0.GW1.SJC7.ALTER.NET ok)
    15 157.130.214.214 69ms 70ms 107ms TTL: 0 (smugmug-gw.customer.alter.net probable bogus rDNS: No DNS)
    16 No Response * * *
    No response continues for a few lines...
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    RaymondhRaymondh Registered Users Posts: 29 Big grins
    edited December 29, 2005
    Down for me on the West Coast...
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    WirelessWireless Registered Users Posts: 162 Major grins
    edited December 29, 2005
    Sorry for the recent connectivity issues. We've had two 'events' in the last 12 hours, one caused by the datacenter gremlins, and the other caused by two well-intentioned engineers attempting to make things better.

    - Wednesday 12/28 ~2100 PST to ~2129 PST - Switch failure caused our database servers to become isolated with the rest of the site. onethumb and I removed the offending hardware and had a spirited conversation on the way back from the datacenter about reducing single points of failure within the network.

    - Thursday 12/29 ~1400 PST - ~1515 PST - onethumb and I installed a second router, which caused occasional loss of connectivity. As all upgrades rarely go unpunished, the new router decided to reset our BGP sessions every minute. We reverted and will address this at some point in the near future.

    I might have the exact times of the outages off by a bit, however that was the approximate times from what I gather from the activity on my cellphone.

    Again, sorry for the inconvenience. I'll try to limit our potential customer-impacting work to a scheduled maintenance window in the future.

    -Andrew
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    bhambham Registered Users Posts: 1,303 Major grins
    edited December 29, 2005
    Thanks for the update Wireless. Sounds like your on top of it. Hey stuff happens now and then.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
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