my site loads slooooooooooooow

caseserve · January 29, 2006

Could someone please take a look at the settings of my site at smugmug? It seems to load very slow.

Thanks,

Andy · January 29, 2006

Loads lickety split for me. Both from your custom name, http://gallery.caseserve.com and your http://caseserve.smugmug.com name.

Andy · January 29, 2006

Who is your internet provider, and where are you located? (Location field in your Dgrin profile is not showing).

caseserve · January 29, 2006

Andy wrote:

Who is your internet provider, and where are you located? (Location field in your Dgrin profile is not showing).

I'm in North Central NJ West

I just did a speed test with dslreports.com (highly recommended) and I'm getting 5988 down and 760 up my plan is 6mb down/768k up.

It just seems to take forever to download sometimes, not just today but ramdomly. If I load theknot.com for instance it loads very fast.

Thanks for the quick follow up Andy,

Andy · January 29, 2006

caseserve wrote:

I'm in North Central NJ West

I just did a speed test with dslreports.com (highly recommended) and I'm getting 5988 down and 760 up my plan is 6mb down/768k up.

It just seems to take forever to download sometimes, not just today but ramdomly. If I load theknot.com for instance it loads very fast.

Thanks for the quick follow up Andy,

Onethumb and Wireless monitor our speed out to the net very closely - and alert us when there's any sort of hiccup - we aren't experiencing anything now, or lately.

caseserve · January 29, 2006

Andy wrote:

Onethumb and Wireless monitor our speed out to the net very closely - and alert us when there's any sort of hiccup - we aren't experiencing anything now, or lately.

Thanks again Andy, I'm not as concerned with my speed as I would be concerned if my pages were not loading quickly for others.

Ping to caseserve.com are average 69ms
Ping to gallery.caseserve.com are average 95ms

Wireless · January 30, 2006

I certainly wouldn't mind seeing a traceroute from your home machine to ours...

Windows (2k/XP): Start > Run > Type "cmd" in the open dialog, then "tracert www.smugmug.com" in the command window without quotes.

Mac (OS X): Applications > Utilities > Terminal > Type "traceroute www.smugmug.com" at the shell prompt without quotes.

If you could do that today or tomorrow, it would be much appreciated. We may not see anything right off the bat, but I'm just curious to see how you're getting across the country to us.

Feel free to email me (andrew@smugmug) if you'd rather not post it here.

Thanks!

caseserve · February 6, 2006

Wireless wrote:

I certainly wouldn't mind seeing a traceroute from your home machine to ours...

Windows (2k/XP): Start > Run > Type "cmd" in the open dialog, then "tracert www.smugmug.com" in the command window without quotes.

Mac (OS X): Applications > Utilities > Terminal > Type "traceroute www.smugmug.com" at the shell prompt without quotes.

If you could do that today or tomorrow, it would be much appreciated. We may not see anything right off the bat, but I'm just curious to see how you're getting across the country to us.

Feel free to email me (andrew@smugmug) if you'd rather not post it here.

Thanks!

Sorry I did not see this. I'll do the tracert this evening.

devbobo · February 6, 2006

caseserve wrote:

Could someone please take a look at the settings of my site at smugmug? It seems to load very slow.

Thanks,

John,

I think it has to do with the amount of javascript code you are accessing externally from your www.caseserve.com machine.

The page loaded slowly for me, but I used Adblock to block the javascript files from your other server, and the probelm was gone.

Hope this helps,

David

caseserve · February 7, 2006

devbobo wrote:

John,

I think it has to do with the amount of javascript code you are accessing externally from your www.caseserve.com machine.

The page loaded slowly for me, but I used Adblock to block the javascript files from your other server, and the probelm was gone.

Hope this helps,

David

Thanks, Could you describe how Adblock helped you load my site faster?

devbobo · February 7, 2006

caseserve wrote:

Thanks, Could you describe how Adblock helped you load my site faster?

sure....adblock is an extension in Firefox which allows u to block images, scripts, etc that you don't want to load.

So by using that, I was able to block the scripts from ur www.caseserve.com machine. That way I could test your site smugmug site, like it didn't have the external scripts without u having to change any code.

By doing that I saw a significant speed improvement, which leads me to believe the problem is related to those external scripts.

Hope that helps

onethumb · February 7, 2006

devbobo wrote:

sure....adblock is an extension in Firefox which allows u to block images, scripts, etc that you don't want to load.

So by using that, I was able to block the scripts from ur www.caseserve.com machine. That way I could test your site smugmug site, like it didn't have the external scripts without u having to change any code.

By doing that I saw a significant speed improvement, which leads me to believe the problem is related to those external scripts.

Hope that helps

www.caseserve.com is actually pointed via CNAME to smugmug. So URLs like this: http://www.caseserve.com/jsdomenu/jsdomenu.js in your HTML are actually causing you to load the entire smugmug page multiple times in your browser (it's roughly equivalent to http://www.smugmug.com/jsdomenu.jsdomenu.js). You're not actually getting "/jsdomenu/jsdomenu.js" because that file doesn't exist at smugmug.

I wouldn't be surprised if your browser was freaking out trying to find javascript from those files and taking even longer than it should, either.

Hope that helps!

Don

devbobo · February 7, 2006

Hey Don,

Below is quote from this thread...

caseserve wrote:

I advertise my site as www.CaseServe.com when they go there I have a start page that forwards to gallery.caseserve.com

His cname "gallery" points to smugmug, but when u go to "http://www.caseserve.com" he redirects to gallery.smugmug.com. Kinda weird if you ask me. But the result is as you describe, when you attempt to get "http://www.caseserve.com/jsdomenu/jsdomenu.js" it forwards you to "http://gallery.caseserve.com/jsdomenu/jsdomenu.js"

Instead of doing the way it's being done, he should have a default page (index.html, etc) that redirects rather than doing it on a DNS level.

Cheers,

David

caseserve · February 8, 2006

devbobo wrote:

Hey Don,

Below is quote from this thread...

His cname "gallery" points to smugmug, but when u go to "http://www.caseserve.com" he redirects to gallery.smugmug.com. Kinda weird if you ask me. But the result is as you describe, when you attempt to get "http://www.caseserve.com/jsdomenu/jsdomenu.js" it forwards you to "http://gallery.caseserve.com/jsdomenu/jsdomenu.js"

Instead of doing the way it's being done, he should have a default page (index.html, etc) that redirects rather than doing it on a DNS level.

Cheers,

David

Thanks I just today changed my pointing (CName) from gallery.caseserve.com to smugmug.com to caseserve.com pointing to smugmug.com

I also fixed all the links in my site to rever to /gallery/xxxxx from http://gallery.caseserve.com/gallery/xxxx

Hopefully things will pick up now.

caseserve · February 8, 2006

Here is the tracert that you requested
Trace to smugmug
tracert www.smugmug.com
Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 9 ms 5 ms 7 ms 10.4.128.1
2 8 ms 6 ms 5 ms host-24-225-237-253.patmedia.net [24.225.237.253]
3 6 ms 6 ms 7 ms host-24-225-237-221.patmedia.net [24.225.237.221]
4 10 ms 7 ms 7 ms host-24-225-192-129.patmedia.net [24.225.192.129]
5 9 ms 11 ms 11 ms 12.119.12.97
6 71 ms 72 ms 71 ms tbr1-p013902.n54ny.ip.att.net [12.123.219.129]
7 74 ms 74 ms 74 ms tbr1-cl14.cgcil.ip.att.net [12.122.10.2]
8 76 ms 79 ms 76 ms tbr1-cl1.sffca.ip.att.net [12.122.10.6]
9 75 ms 76 ms 76 ms gar1-p370.sn1ca.ip.att.net [12.123.195.214]
10 74 ms 74 ms 73 ms 12.119.139.22
11 76 ms 77 ms 77 ms border1.pc0-0-bbnet1.sje.pnap.net [66.151.144.4]
12 78 ms 77 ms 77 ms smugmug-1.border1.sje.pnap.net [69.25.56.118]
13 77 ms 75 ms 80 ms hera.smugmug.com [63.81.134.23]
Trace complete.

Trace to caseserve.com hosted in California
tracert caseserve.com
Tracing route to caseserve.com [66.135.38.46]
over a maximum of 30 hops:
1 7 ms 5 ms 6 ms 10.4.128.1
2 7 ms 7 ms 6 ms host-24-225-237-253.patmedia.net [24.225.237.253]
3 8 ms 7 ms 7 ms host-24-225-237-221.patmedia.net [24.225.237.221]
4 7 ms 9 ms 8 ms host-24-225-192-130.patmedia.net [24.225.192.130]
5 8 ms 10 ms 9 ms 12.119.12.41
6 12 ms 19 ms 13 ms tbr2-p012402.n54ny.ip.att.net [12.123.219.133]
7 11 ms 10 ms 10 ms ggr1-p320.n54ny.ip.att.net [12.122.12.54]
8 10 ms 11 ms 10 ms 206.111.13.5
9 10 ms 11 ms 11 ms p5-0-0.RAR1.NYC-NY.us.xo.net [65.106.3.37]
10 38 ms 37 ms 37 ms p6-0-0.RAR2.Chicago-IL.us.xo.net [65.106.0.29]
11 58 ms 57 ms 57 ms p1-0-0.RAR1.Dallas-TX.us.xo.net [65.106.0.34]
12 64 ms 61 ms 62 ms p4-0-0.MAR1.Austin-TX.us.xo.net [65.106.4.166]
13 66 ms 65 ms 69 ms ge2-0.CHR1.SanAntonio2-TX.us.xo.net [71.5.181.66]
14 69 ms 70 ms 69 ms 209.49.35.18
15 * * * Request timed out.
16 66 ms 65 ms 66 ms 66.135.38.46
Trace complete.

Trace to www.caseserve.com CName set to caseserve.smugmug.com
tracert www.caseserve.com
Tracing route to caseserve.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 8 ms 5 ms 5 ms 10.4.128.1
2 6 ms 7 ms 6 ms host-24-225-237-253.patmedia.net [24.225.237.253]
3 6 ms 7 ms 7 ms host-24-225-237-221.patmedia.net [24.225.237.221]
4 18 ms 9 ms 7 ms host-24-225-192-129.patmedia.net [24.225.192.129]
5 8 ms 11 ms 10 ms 12.119.12.97
6 74 ms 72 ms 72 ms tbr1-p013902.n54ny.ip.att.net [12.123.219.129]
7 74 ms 73 ms 74 ms tbr1-cl14.cgcil.ip.att.net [12.122.10.2]
8 75 ms 77 ms 75 ms tbr1-cl1.sffca.ip.att.net [12.122.10.6]
9 76 ms 74 ms 74 ms gar1-p370.sn1ca.ip.att.net [12.123.195.214]
10 76 ms 74 ms 73 ms 12.119.139.22
11 78 ms 79 ms 78 ms border1.pc0-0-bbnet1.sje.pnap.net [66.151.144.4]
12 79 ms 77 ms 78 ms smugmug-1.border1.sje.pnap.net [69.25.56.118]
13 77 ms 75 ms 76 ms hera.smugmug.com [63.81.134.23]
Trace complete.

I'm on a roll, don't stop me now!!

Here is one to google
tracert google.com
Tracing route to google.com [72.14.207.99]
over a maximum of 30 hops:
1 10 ms 6 ms 7 ms 10.4.128.1
2 7 ms 5 ms 5 ms host-24-225-237-253.patmedia.net [24.225.237.253]
3 7 ms 7 ms 7 ms host-24-225-238-250.patmedia.net [24.225.238.250]
4 7 ms 7 ms 8 ms host-24-225-192-130.patmedia.net [24.225.192.130]
5 10 ms 10 ms 9 ms 12.119.12.41
6 12 ms 13 ms 12 ms tbr2-p012402.n54ny.ip.att.net [12.123.219.133]
7 10 ms 9 ms 9 ms 12.122.82.233
8 11 ms 11 ms 11 ms sl-dr11-res [144.232.8.73]
9 11 ms 11 ms 11 ms sl-bb26-nyc-6-0.sprintlink.net [144.232.13.9]
10 19 ms 20 ms 20 ms sl-bb23-pen-12-0.sprintlink.net [144.232.20.95]
11 20 ms 19 ms 19 ms sl-bb24-pen-9-0.sprintlink.net [144.232.16.66]
12 19 ms 18 ms 18 ms sl-bb26-rly-0-0.sprintlink.net [144.232.20.111]
13 19 ms 19 ms 19 ms sl-st21-ash-10-0.sprintlink.net [144.232.20.148]
14 18 ms 18 ms 20 ms sl-st22-ash-15-0.sprintlink.net [144.232.29.207]
15 74 ms 65 ms 65 ms sl-googl1-3-0.sprintlink.net [144.223.246.74]
16 67 ms 65 ms 62 ms 216.239.47.153
17 65 ms 67 ms 73 ms 72.14.236.176
18 69 ms 69 ms 74 ms 66.249.94.234
19 49 ms 51 ms 50 ms 216.239.49.35
20 92 ms 91 ms 95 ms 72.14.236.219
21 90 ms 93 ms 92 ms 72.14.236.181
22 96 ms 97 ms 92 ms 66.249.94.68
23 95 ms 102 ms 95 ms 72.14.236.134
24 91 ms 101 ms 87 ms 72.14.207.99
Trace complete.

Maybe you can tell me if this is good or bad?

onethumb · February 8, 2006

devbobo wrote:

Hey Don,

Below is quote from this thread...

His cname "gallery" points to smugmug, but when u go to "http://www.caseserve.com" he redirects to gallery.smugmug.com. Kinda weird if you ask me. But the result is as you describe, when you attempt to get "http://www.caseserve.com/jsdomenu/jsdomenu.js" it forwards you to "http://gallery.caseserve.com/jsdomenu/jsdomenu.js"

Instead of doing the way it's being done, he should have a default page (index.html, etc) that redirects rather than doing it on a DNS level.

Cheers,

David

Nope, not so. Do an nslookup:

Non-authoritative answer:
www.caseserve.com canonical name = caseserve.smugmug.com.
Name: caseserve.smugmug.com
Address: 63.81.134.23

He's not HTTP redirecting, he's CNAME'd it.

And since he has a bunch of <script> links and stuff in his customization which point to non-existent files, he's hammering his homepage over and over on smugmug instead.

No wonder it's slow.

Don

devbobo · February 8, 2006

onethumb wrote:

Nope, not so. Do an nslookup:

Non-authoritative answer:
www.caseserve.com canonical name = caseserve.smugmug.com.
Name: caseserve.smugmug.com
Address: 63.81.134.23

He's not HTTP redirecting, he's CNAME'd it.

And since he has a bunch of <script> links and stuff in his customization which point to non-existent files, he's hammering his homepage over and over on smugmug instead.

No wonder it's slow.

Don

Yeah, that's the case now, but if you look he posted a reply between our two, saying that he changed stuff

onethumb · February 8, 2006

devbobo wrote:

Yeah, that's the case now, but if you look he posted a reply between our two, saying that he changed stuff

We could go at this all day, but I checked the CNAME issue before I posted about it (otherwise I wouldn't have mentioned it). He had it set up that way when he posted, not after your post.

Don

devbobo · February 8, 2006

onethumb wrote:

We could go at this all day, but I checked the CNAME issue before I posted about it (otherwise I wouldn't have mentioned it). He had it set up that way when he posted, not after your post.

Don

ok...it's working now...that's all the matters

my site loads slooooooooooooow

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