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Thank you emails

Pam7Pam7 Registered Users Posts: 16 Big grins
edited May 13, 2006 in Mind Your Own Business
Just sold my first photos through smugmug -- yeah. I am going to send a thankyou email to the person who purchased them. My question is, do i need to state again the satisfaction guarantee. Its not on me website but i believe smugmug mentions it when they send the confirmation email. My concern is that if customers see the guarantee constantly they might think that I don't have confidence in them.

Actually I am biting my nails hoping they will love them. They are rugby shots of my daughters rugby team.

What do you guys include in your thank you emails.

Thanks,

Pam
http://Pam7.smugmug.com

By the way This site is great. I have learned a lot.

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    PamelaPamela Registered Users Posts: 453 Major grins
    edited May 13, 2006
    Pam7 wrote:
    Just sold my first photos through smugmug -- yeah. I am going to send a thankyou email to the person who purchased them. My question is, do i need to state again the satisfaction guarantee. Its not on me website but i believe smugmug mentions it when they send the confirmation email. My concern is that if customers see the guarantee constantly they might think that I don't have confidence in them.

    Actually I am biting my nails hoping they will love them. They are rugby shots of my daughters rugby team.

    What do you guys include in your thank you emails.

    Thanks,

    Pam
    http://Pam7.smugmug.com

    By the way This site is great. I have learned a lot.


    I Thanked the person for purchasing, and also mentioned if there were any problems to contact smugmug / and me as well.

    They already knew about the smugmug guarantee.
    Thankyou

    Pamela

    www.exposedimages.net
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