hast to have a www??????

Photolistic · December 18, 2006

when people type in my site somethingforever.com it will not show up. They have to type in www.somethingforever.com

any way to fix this?

Andy · December 18, 2006

Photolistic wrote:

when people type in my site somethingforever.com it will not show up. They have to type in www.somethingforever.com

any way to fix this?

They are different. If you wish, setup an A-record on your domain host. Here's all the details on that, please read carefully:

http://www.smugmug.com/help/professional-accounts

erich6 · December 18, 2006

Andy wrote:

They are different. If you wish, setup an A-record on your domain host. Here's all the details on that, please read carefully:

http://www.smugmug.com/help/professional-accounts

Thanks for the tip Andy!

Photolistic · December 18, 2006

so basically there is nothing I can do but make sure people type www?

erich6 · December 18, 2006

Photolistic wrote:

so basically there is nothing I can do but make sure people type www?

Near the bottom of Andy's link it says what to do. I just did this with mine and now I can type hbimaging.com and it works!

If you just want your web address to be http://yourdomain.com instead of something like http://www.yourdomain.com, you can use the symbol instead of inserting the subdomain when setting it up. (A subdomain is the part the proceeds yourdomain.com — www is a common subdomain.) Registrars use the @ symbol to indicate the lack of a domain (rather than just leaving it blank).

Some registrars don't allow CNAMEs with @ symbols. They force you to use an A record instead. The basic principle is the same, but instead of pointing to www.smugmug.com it points to our IP address.

Gotcha: Our IP address might change in the future, causing an A record to break. For this reason we suggest trying a CNAME record first.
Our current IP address is 63.81.134.23

rich56k · December 18, 2006

erich6 wrote:

Near the bottom of Andy's link it says what to do. I just did this with mine and now I can type hbimaging.com and it works!

Heres a twist on this thread, any suggestions?
In firefox all is good no matter what I type in:
http://hooliganunderground.com
or hooliganunderground.com
However in safari:
when 'http://hooliganunderground.com' is entered,
I get the att response,
but if I the http:// is removed it works ok!?
This is only noticed since I upgraded to OSX 10.4.8

Help!
Thanks,
rich56k

http://rich56k.smugmug.com
http://www.HooliganUnderground.com

Andy · December 18, 2006

Photolistic wrote:

so basically there is nothing I can do but make sure people type www?

As rich said, please read the whole help page

rich56k · December 19, 2006

rich56k wrote:

Heres a twist on this thread, any suggestions?
In firefox all is good no matter what I type in:
http://hooliganunderground.com
or hooliganunderground.com
However in safari:
when 'http://hooliganunderground.com' is entered,
I get the att response,
but if I the http:// is removed it works ok!?
This is only noticed since I upgraded to OSX 10.4.8

Help!
Thanks,
rich56k

http://rich56k.smugmug.com
http://www.HooliganUnderground.com

Hi All,
Please see att in prior post
Re-tried Safari today from 2 diff macines (both OSX 10.4.8) same results....
FireFox still works in all cases....
Also can anyone using IE 6 or7 check for me and let me know
heres links:
http://HooliganUnderground.com
HooliganUnderground.com
www.HooliganUnderground.com

Thanks,
rich56k

Andy · December 19, 2006

rich56k wrote:

Hi All,
Please see att in prior post
Re-tried Safari today from 2 diff macines (both OSX 10.4.8) same results....
FireFox still works in all cases....
Also can anyone using IE 6 or7 check for me and let me know
heres links:
http://HooliganUnderground.com
HooliganUnderground.com
www.HooliganUnderground.com

Thanks,
rich56k

Do you have hooliganunderground.com set up as an A-Record to our IP address?

FF and safari add the www. for you that's why you are getting it.

rich56k · December 19, 2006

Andy wrote:

Do you have hooliganunderground.com set up as an A-Record to our IP address?

FF and safari add the www. for you that's why you are getting it.

Well thats whats weird safari is not doing it (it used to before i upgraded my OSX to 10.4.8)
see att my ' A record' - i added the @, www versions yesterday after reading the earier post....
I use register.com (since day one )
thanks
rich
ps was always set up as 'hooliganunderground.com' to IP

devbobo · December 20, 2006

rich56k wrote:

Well thats whats weird safari is not doing it (it used to before i upgraded my OSX to 10.4.8)
see att my ' A record' - i added the @, www versions yesterday after reading the earier post....
I use register.com (since day one )
thanks
rich
ps was always set up as 'hooliganunderground.com' to IP

Rich,

:nono you shouldn't have www pointing to the ip address like that.

Cheers,

David

rich56k · December 20, 2006

devbobo wrote:

Rich,

:nono you shouldn't have www pointing to the ip address like that.

Cheers,

David

Thanks David,

Ok I removed it, now I'm back to 'A record':
"hooliganunderground.com points to 63.81.134.23"
'CNAME' : "www.hooliganunderground.com points to www.smugmug.com"
(these had been my settings all along 'til the other day)

To reiterate(?) my problem seems that only in Safari (since upgrade to OSX 10.4.8)
if I enter only "hooliganunderground.com" it adds "http://www."
and goes to my site (good)

if the "http://" is already there and I enter "hooliganunderground.com" then I get the att error message (not good):cry
Note when I try same thing at Andy's site it works great either way (??!!)
Am thinking either its register.com or OSX 10.4.8 any thoughts??

thanks,
rich56k

http://rich56k.smugmug.com
http://www.HooliganUnderground.com

Andy · December 20, 2006

rich56k wrote:

Am thinking either its register.com

rich56k · December 20, 2006

Andy wrote:

Thats what i was afraid of:cry
Will note my results after contact
Thanks Andy!

rich56k · December 20, 2006

rich56k wrote:

Thats what i was afraid of:cry
Will note my results after contact
Thanks Andy!

Wow! Not only did I get to speak to a live person (!),
it happened quik & painlessly, she explained to use an *
instead, to indicate 'lack of sub domain' ( i had prev. tried @ )
Well still have to give it 24-48 hrs to see but so far so good!
Thanks Again Andy

and a tenative

to register.com (at least their call center)

rich56k

rich56k · December 21, 2006

rich56k wrote:

Wow! Not only did I get to speak to a live person (!),
it happened quik & painlessly, she explained to use an *
instead, to indicate 'lack of sub domain' ( i had prev. tried @ )
Well still have to give it 24-48 hrs to see but so far so good!
Thanks Again Andy
and a tenative to register.com (at least their call center)

rich56k

Well not being one to leave well enough alone,

(the * thing didn't seem right, and still wasn't working, the smug help said use @

)
so i tried one more version - see att image and viola!

it worked immediately!! try 20 seconds vs 24-48 hrs!!

:ivar

woo whoo

rich56k

http://HooliganUnderground.com
yep, it works!

the difference being : when i tried @ earlier i had actually tried"@.hooliganunderground.com" instead of just "@"

Photolistic · December 26, 2006

I still cant get this to work. How do I get to my sub domain name? I use godaddy

Photolistic · December 26, 2006

ok I found out where my subdomain name goes but It wont take an @ symbol. I do not understand the DNS Cname thing.

Andy · December 26, 2006

Photolistic wrote:

I still cant get this to work. How do I get to my sub domain name? I use godaddy

I'm sorry you are having trouble, we'll help.
Mail to us at the help desk http://www.smugmug.com/help/emailreal and send it ATTN: ANDY and give me pls, your username and pwd for Godaddy. I'll sort you out in no time.

hast to have a www??????

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