my site is SSLLOOOOOWWWW!!!!

jeffreaux2 · October 17, 2007

My internet connection is fine, but accessing my site for the last few nights has been excrutiatingly slow........what gives?

jeffreaux2 · October 17, 2007

Could it be traffic? I have over 20,000 clicks this month, but I know that it was only around 15000 on Sunday night. Even so it is very slow...especislly 2 or 3 of the latest galleries.

DJT · October 17, 2007

Your site seemed quick to me...

Click here and test your internet speed.
http://speakeasy.net/speedtest/

Could just be a node (??) is down and you are being re-routed and it's taking longer. (excuse my terms, they could be wrong) But it's the idea behind it.

See what your results are. If with comcast, it seems that with a lot of dl'ng they have started "throttling" traffic.

DJT · October 17, 2007

Something to compare to:

My download time is: 6445kbps
Upload: 491kbps

that stinks....
With Mediacom

flyingdutchie · October 17, 2007

jeffreaux2 wrote:

My internet connection is fine, but accessing my site for the last few nights has been excrutiatingly slow........what gives?

Same here. VERY VERY slow.
Opening other web-sites (even dgrin

) goes fast.

Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
  1     *        *        *     Request timed out.
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9    90 ms    90 ms    92 ms  hera.smugmug.com [63.81.134.23]

Speakeasy's speedtest:
Download: 20,207kbps
Upload: 2,588kbps

My connection is through comcast in Melrose, MA (Boston area).

Montesa · October 17, 2007

jeffreaux2 wrote:

My internet connection is fine, but accessing my site for the last few nights has been excrutiatingly slow........what gives?

Same here. Other sites I'm visiting (off smug) are loading very quickly, but my site is just dragging! I was worried I'd messed something up when I was customizing my site this week, but if I'm not the only one it must be something else.

Great site, by the way!!

natephoto · October 17, 2007

I can't stand this!! I'm having the same problem! I'm not sure if it's on smugmug's end, or my ISP (comcast).

I just ran that speed test:

Download: 4492kbps
Upload: 346
Comcast outside of Boston, MA.

What is going on?! I emailed help@smugmug today about a watermarking question and speed. They only responded concerning the watermarking section of my email!

If I can't stand waiting for this to load, there's no way customers will wait.

Smugmug, please give us an explanation on this!

Nate

flyingdutchie · October 17, 2007

I tried it from my work computer in Chelmsford (using gotomypc):
Also there my site is VERY VERY slow.

Some stats:

  1    <1 ms    <1 ms    <1 ms  altair.kronos.com [158.228.56.3]
  2    <1 ms    <1 ms    <1 ms  corp-fw-trust.kronos.com [158.228.12.1]
  3    <1 ms    <1 ms    <1 ms  cs-hq-gw1.core.kronos.com [158.228.1.4]
  4     7 ms     7 ms     8 ms  sl-gw21-nyc-6-0-TS4.sprintlink.net [160.81.101.33]
  5     7 ms    13 ms     7 ms  sl-bb26-nyc-15-0.sprintlink.net [144.232.13.157]
  6     7 ms     7 ms     7 ms  so1-0-0-2488M.ar3.NYC1.gblx.net [208.51.134.25]
  7    83 ms    87 ms    88 ms  SMUGMUG.gigabitethernet3 35.ar2.SJC2.gblx.net [64.214.196.246]
  8    83 ms    83 ms    83 ms  hera.smugmug.com [63.81.134.23]

DJT · October 17, 2007

flyingdutchie wrote:

Speakeasy's speedtest:
Download: 20,207kbps
Upload: 2,588kbps

I sooooooooooooo jealous....

Let me rephrase the throttling thru Comcast... read more into it. It's being throttled when dl'ng with BitTorrent.
http://blog.raamdev.com/2007/08/23/visual-proof-comcast-throttles-my-cable-connection/

The guy that did the test about Comcast "throttling" is from the Boston area.

natephoto · October 17, 2007

Okay, so does this mean that smugmug just won't function properly in the Boston area through comcast? This is annoying.

Sheaf · October 17, 2007

natephoto wrote:

Okay, so does this mean that smugmug just won't function properly in the Boston area through comcast? This is annoying.

We don't have much information yet on what's going on, but that is not the case (or at least not in the long run). We are having some site problems, possibly from the various changes we have made over the last couple of days.

Sorry! More info when we have it.

flyingdutchie · October 17, 2007

natephoto wrote:

Okay, so does this mean that smugmug just won't function properly in the Boston area through comcast? This is annoying.

Strange.

'tracert' or 'ping' from work (Chelmsford, Kronos Inc) reports normal results (no time outs). 'tracert' from home (Melrose) reports only timeouts. And this goes for every 'tracert' and 'ping'. It doesn't matter which website I 'tracert' or 'ping' from home, it always reports timeouts...

... maybe comcast or some of my network/firewall-settings block outgoing tracerts or pings?

However, all web-access from both home and work goes very fast, except for smugmug.com.

natephoto · October 17, 2007

Sheaf wrote:

We don't have much information yet on what's going on, but that is not the case (or at least not in the long run). We are having some site problems, possibly from the various changes we have made over the last couple of days.

Sorry! More info when we have it.

I was planning on opening up another gallery tonight, but I'm afraid of slow speeds for viewers.

Glad to hear smugmug's at least working on it!

claudermilk · October 17, 2007

Something's up. I swung by here to see if anyone else is having issues...apparently so. I'm in SoCal and access to my site is excruciatingly slow. To the point that it's not functioning correctly--I'm trying to run some zoom thumbs. Well, the lag has killed the BZT tool, and even the old one-at-a-time tool is not responsive. Had to return the gallery to it's online state & I'll have to try next week (out of town as of tomorrow morning).

Even dgrin is barely responding...

ah..now I can see Sheaf's post. I guess it will be all better by the time I'm back.

DJT · October 17, 2007

natephoto wrote:

Okay, so does this mean that smugmug just won't function properly in the Boston area through comcast? This is annoying.

no, comcast only throttles (supposably) when dl'ng thru bittorrent. I have no idea about why smugmug is slow for some of you.

cdonovan · October 17, 2007

I tried to create a new gallery and it is laughing right in my face...I click the ok button and doesn't move....

jeffreaux2 · October 17, 2007

I use cox in Baton Rouge Louisiana. My DL speed was 7156/upload558 to Ney York. It is not my connection. I have a potential client wanting me to do a short notice wedding in 3 weeks, and she cannot even view my portfolio. Thank goodness I didn't want to upload new galleries. It is ridiculous.......especially when we could have been sent aq notice that SM was experiencing problems and that thet were working on it.

Does it have to do with the new sizes changover? the XL thingy?

Aspen Photo · October 17, 2007

cdonovan wrote:

I tried to create a new gallery and it is laughing right in my face...I click the ok button and doesn't move....

I am unable to add photos to an existing gallery as well.....it says it is loading then gives the "ack" message -- tres annoying guys - how about undoing the changes until you have the bugs worked out?

flyingdutchie · October 17, 2007

Now the response from smugmug.com is very fast...
but i get nothing: empty pages, crossed-out images (e.g. when i go to my blog that shows some pics from my site at smugmug).

I just checked: My homepage has this text on top in red, inside a red-bordered rectangle:
"We're having some temporary difficulties. We expect service to resume shortly. Sorry!"

DJT · October 17, 2007

Just went to my gallery and this was at the top:

We're having some temporary difficulties. We expect service to resume shortly. Sorry!

thehikingdude · October 17, 2007

Very slow on my site as well. Just started this evening. At first the page would clock and then finally bring up the Smugmug home page. They have a notification on-line as of now that a fix is in the works.

bkatz · October 17, 2007

Same thing here
I am seeing the same thing here. Was trying to do some customization and got stuck. Seeing the same from you guys tells me its not the connection...

Brian

Aspen Photo wrote:

I am unable to add photos to an existing gallery as well.....it says it is loading then gives the "ack" message -- tres annoying guys - how about undoing the changes until you have the bugs worked out?

Markjay · October 17, 2007

Slow?
They are working hard at rectifying this I'm sure! They have always been swift to fix what's broken.

The SLOW down has not just been tonight. The last two or three nights it's been painfully slow for me to customize my site. I was getting extremely frustrated by tonight... I knew something had to be wrong!

Be patient, they'll get it done.

Markjay

bkatz wrote:

I am seeing the same thing here. Was trying to do some customization and got stuck. Seeing the same from you guys tells me its not the connection...

Brian

Andy · October 17, 2007

natephoto wrote:

Okay, so does this mean that smugmug just won't function properly in the Boston area through comcast? This is annoying.

No it actually means that there is a connectivity issue from you to us. Let's diagnose it.

Please write our help desk, and send us results of a traceroute from you to us.

Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046
That will help us see if and where any problems may be.

To run a traceroute on a Mac, follow the instructions here:
http://www.smugmug.com/gallery/3073291
Copy and paste the results to us in an email.

natephoto · October 17, 2007

I understand that technical difficulties do occur and that this problem is being worked on right now... I have been very impressed with smugmug thus far, but this is unacceptable.

Edit: Trace Results Sent. Is that mac explanation gallery out of order?

I appreciate the help.

flyingdutchie · October 17, 2007

Andy wrote:

No it actually means that there is a connectivity issue from you to us. Let's diagnose it.

Please write our help desk, and send us results of a traceroute from you to us.

Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046
That will help us see if and where any problems may be.

To run a traceroute on a Mac, follow the instructions here:
http://www.smugmug.com/gallery/3073291
Copy and paste the results to us in an email.

Yup, but the problem is that all my traceroutes report time-outs, no matter what site i'm tracerouting...

Andy · October 17, 2007

natephoto wrote:

I understand that technical difficulties do occur and that this problem is being worked on right now... I have been very impressed with smugmug thus far, but this is unacceptable.

Edit: Sending trace results now. I appreciate the help.

Nate, we're very sorry for the troubles. The site right now is / should be back to normal. We're sorry that it happened, we don't like it any more than you do, trust me.

Speed issues re: comcast etc - separate issue, you'll hear from our Heroes. Thanks.

natephoto · October 17, 2007

Andy wrote:

Nate, we're very sorry for the troubles. The site right now is / should be back to normal. We're sorry that it happened, we don't like it any more than you do, trust me.

Speed issues re: comcast etc - separate issue, you'll hear from our Heroes. Thanks.

Okay, thanks.

DJT · October 17, 2007

I'd knew it would get fixed soon. Smuggy's the best. And for those that may have thought this was the worse thing that could happen... Then you've never experienced moving to a new house in the same town and waiting............ waiting.......... waiting............. waiting............ for the cable company to come over and get you online, while your clients are emailing you why their website hasn't been updated in the past week.

jeffreaux2 · October 17, 2007

I sent my trace results. However right before I did it my site was working normal and there was a message banner saying that the site was experiencing difficulties. I am glad that my customers will at least see the banner and come back later, I just hope the problem is resolved later.

devbobo · October 17, 2007

Jeff,

The issue should now be resolved.

Cheers,

David

my site is SSLLOOOOOWWWW!!!!

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