Norton Anti-Virus blocking simple upload

getnoutside · August 12, 2008

All of a sudden Norton Anti-Virus is blocking the Smugmug Simple Upload function. This was not an issue yesterday. All I can think of is that the NAV auto-update performed an update last night that doesn't like Active-X.

Anyway, in the meantime I'd like to use one of the other upload tools. However, when I choose "add photos" it defaults to the Simple Upload Tool because it's the last one I used. This gets blocked and I'm left with a blank page. How can I call one of the other tools?

Thanks,

Steven

Andy · August 12, 2008

http://upload.smugmug.com/photos/add.mg?AlbumID=XXXXXXXX&nocookies=true

Try that url ok? Change XXXXX to your album#. We're looking @ the norton thing right now.

Andy · August 12, 2008

Specifically, what Norton do you have?

Norton Internet Security?
Norton 2008?
Norton 360?

Something else?

Andy · August 12, 2008

I have Norton Internet Security (brand new license just purchase, and it's fully up2date)... running on Windows Vista - the Simple Uploader installed and runs just fine.

So, let's troubleshoot

getnoutside · August 13, 2008

Sorry Andy... got caught up in the Olympics and fell asleep on the couch. I have Norton Antivirus ver. 15.5.0.23. My "Internet Security" options are set the same as yours.

Andy · August 13, 2008

getnoutside wrote:

Sorry Andy... got caught up in the Olympics and fell asleep on the couch. I have Norton Antivirus ver. 15.5.0.23. My "Internet Security" options are set the same as yours.

What are your firewall settings?

Andy · August 13, 2008

Folks, for Norton Internet Security, try these steps:

http://wiki.smugmug.com/display/SmugMug/Configure+Norton+to+Allow+Aurigma+Simple+Uploader

Essentially, you have to tell Norton, that you *want* to use Aurigma.

getnoutside · August 14, 2008

Thanks Andy

Sunnyvalejohn · August 20, 2008

Just a note that this issue was fixed on 8/13. It had to do with the ActiveX vulnerability announcement on 8/12. You should no longer need to work around this.

John

Norton Anti-Virus blocking simple upload

Comments