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Help - replace images for own order ??
valeriecook
Registered Users Posts: 57 Big grins
I wanted to test the differences between true and auto color - so I placed an order this morning from my own gallery. I uploaded pretty low res files in order to speed upload time up and set the proof for 7 days.
I got an email about my order confirmation, but never got the 'replace images' email??? Does this feature not work if it's your own gallery? I want to be sure that these low res images will not go out to customers. Help?
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www.valeriecook.smugmug.com
order number: 680312
:dunno
I got an email about my order confirmation, but never got the 'replace images' email??? Does this feature not work if it's your own gallery? I want to be sure that these low res images will not go out to customers. Help?
\
www.valeriecook.smugmug.com
order number: 680312
:dunno
0
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Correct, pro's own orders are not subject to Proof Delay, see the info here: http://www.smugmug.com/help/proof-retouch-replace
Hang on, we'll try and cancel this order - thanks.
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It's canceled.
Sebastian
SmugMug Support Hero
Thanks for the quick response - I have always heard such great things about the customer support here and you guys proved it by saving me from my mistake! ~Val