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Gallery Passwords Not Workign

RBrogenRBrogen Registered Users Posts: 1,518 Major grins
edited September 11, 2008 in SmugMug Pro Sales Support
Hi,

I have clients trying to access their wedding gallery and I've set and reset the password that was working earlier and it just says wrong password now. My site is brogen.com and it is a Private Gallery "Ashley & Joshua" Please help me find out why this is no longer working consistently. It seems to work some times but not others and at times takes a long time to authenticate.

EDIT: It seems to be occurring specifically with people who are trying to access the gallery via dialup connection...yes I know....but what are you going to do.

Thanks
Randy Brogen, CPP
www.brogen.com

Member: PPA , PPANE, PPAM & NAPP

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    AllenAllen Registered Users Posts: 10,012 Major grins
    edited September 11, 2008
    RBrogen wrote:
    Hi,

    I have clients trying to access their wedding gallery and I've set and reset the password that was working earlier and it just says wrong password now. My site is brogen.com and it is a Private Gallery "Ashley & Joshua" The password is schacht.2008 Please help me find out why this is no longer working consistently. It seems to work some times but not others and at times takes a long time to authenticate.

    EDIT: It seems to be occurring specifically with people who are trying to access the gallery via dialup connection...yes I know....but what are you going to do.

    Thanks
    Went right in with Firefox2 thumb.gif
    Al - Just a volunteer here having fun
    My Website index | My Blog
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    RBrogenRBrogen Registered Users Posts: 1,518 Major grins
    edited September 11, 2008
    Allen wrote:
    Went right in with Firefox2 thumb.gif

    Thanks it seems to be related to people on dial up access. I've had 2 different people on dial up be unable to connect.
    Randy Brogen, CPP
    www.brogen.com

    Member: PPA , PPANE, PPAM & NAPP
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    AllenAllen Registered Users Posts: 10,012 Major grins
    edited September 11, 2008
    RBrogen wrote:
    Thanks it seems to be related to people on dial up access. I've had 2 different people on dial up be unable to connect.
    Have you had them try it with you nickname link vs domain?
    Al - Just a volunteer here having fun
    My Website index | My Blog
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    RBrogenRBrogen Registered Users Posts: 1,518 Major grins
    edited September 11, 2008
    Allen wrote:
    Have you had them try it with you nickname link vs domain?

    I didn't try that Allen but I will if you think that may work
    Randy Brogen, CPP
    www.brogen.com

    Member: PPA , PPANE, PPAM & NAPP
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    AllenAllen Registered Users Posts: 10,012 Major grins
    edited September 11, 2008
    RBrogen wrote:
    I didn't try that Allen but I will if you think that may work
    Have no idea, just gropping.:D
    Al - Just a volunteer here having fun
    My Website index | My Blog
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    RBrogenRBrogen Registered Users Posts: 1,518 Major grins
    edited September 11, 2008
    Allen wrote:
    Have no idea, just gropping.:D

    Thanks anyway. Both clients have said they would find a high speed connection. I've explained it would be very painful trying to view the hi-res shots (over 300 of them) on a dial up.
    Randy Brogen, CPP
    www.brogen.com

    Member: PPA , PPANE, PPAM & NAPP
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