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Watermark thumbs OFF, but showing in cart?

andreinlaandreinla Registered Users Posts: 15 Big grins
edited September 16, 2008 in SmugMug Pro Sales Support
I would like to show an image with NO watermark in the cart.

The Thumbs option of the selected watermark is set to NO, but the images in the cart still contain it.

What should I do? Just sent the images to the client and am worried this will impact sales.

Gallery link: http://store.upstagephoto.com/gallery/5949906_kWwt4#370998849_cptrZ

Thank you!

Andre

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    andreinlaandreinla Registered Users Posts: 15 Big grins
    edited September 12, 2008
    Support? Is this an official bug?
    Please help...

    Is there a workaround?

    Is this a bug? Any idea on resolution timeline?

    Thank you.
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    bwgbwg Registered Users, Retired Mod Posts: 2,119 SmugMug Employee
    edited September 13, 2008
    andreinla wrote:
    Please help...

    Is there a workaround?

    Is this a bug? Any idea on resolution timeline?

    Thank you.
    Hi Andreinla. I understand your question, but thumbnails in the cart arent the same as thumbnails in your gallery. We have to custom generate them for various reasons and they're generated on the fly from your small images. Since your small photos have watermarks, the custom thumbs have watermarks. We cant generate them from the original unwatermarked photo because that would take way too long. Lemme talk with the other guys to see if we can work around it.
    Pedal faster
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    andreinlaandreinla Registered Users Posts: 15 Big grins
    edited September 16, 2008
    Ok
    It's OK, I've entered the Acceptance stage about this issue.

    I am wondering if it's possible to have a note in the cart saying that the watermark will NOT appear on the print/paid digital download.

    Maybe a space for a customized message under the thumbnail in the cart?

    Thanks!
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