email issues with blackberry 8300 (curve)

MitchieMoo · June 16, 2008

Anyone else having issues emailing pics in from a Blackberry Curve (8300)? They complete sending, but never show up in my Email gallery...

Allen · June 16, 2008

MitchieMoo wrote:

Anyone else having issues emailing pics in from a Blackberry Curve (8300)? They complete sending, but never show up in my Email gallery...

I have the same problem with a pc6700, some reason the jpg is not the right
format and they're not accepted by Smug. Check the upload status in your
control panel and you'll see the errors there.

MitchieMoo · June 17, 2008

Allen wrote:

I have the same problem with a pc6700, some reason the jpg is not the right
format and they're not accepted by Smug. Check the upload status in your
control panel and you'll see the errors there.

Wow -- thanks for the tip, I had not even discovered that section of the CP. I'll try again here in a minute and see what she says (didn't have any errors from the past couple of days, but that's my own fault -- fixed that).

MitchieMoo · June 17, 2008

Odd thing is, it doesn't show up in the upload log at all. Emailing to my nick@email.smugmug.com with the password in the subject and caption in the body, but its not making it.

Kevins9999 · October 6, 2008

MitchieMoo wrote:

Anyone else having issues emailing pics in from a Blackberry Curve (8300)? They complete sending, but never show up in my Email gallery...

I'm having this problem too. Nothing is showing up in the error log on SM. I did a little test. I emailed a photo from my blackberry curve to my email account - no problem. However, if I take that emailed photo and attach it to a new email (not a forward) and email it to my account it won't work.

Additionaly, if I try to use the SM uploaded and upload that file, it says everything is ok, but it doesn't actually upload.

Here's the weird part. If I use the SM uploader and copy the file directly out of my curve, then it will upload just fine. I compared the details of the emailed file and the copied file and they're exactly the same.

I am stumped.

jfriend · October 6, 2008

MitchieMoo wrote:

Odd thing is, it doesn't show up in the upload log at all. Emailing to my nick@email.smugmug.com with the password in the subject and caption in the body, but its not making it.

Can you email the same file from a desktop PC and have it show up? It's worth figuring out whether it's the blackberry email that's different, the JPEG that's different or Smug's email accepter isn't working.

Andy · October 6, 2008

are there any prefs to set on your blackberry? Sending as plain text is a good thing, if you can set that?

Allen · October 6, 2008

jfriend wrote:

Can you email the same file from a desktop PC and have it show up? It's worth figuring out whether it's the blackberry email that's different, the JPEG that's different or Smug's email accepter isn't working.

Same problem with pocketpc Mobile5. Smug says file not in recognizable
format. This a direct email upload from pocketpc or desktop.

Andy · October 6, 2008

Allen wrote:

Same problem with pocketpc Mobile5. Smug says file not in recognizable
format. This a direct email upload from pocketpc or desktop.

, if it's a jpg, it'll work.
maybe your phone gives it a funny extension?

Kevins9999 · October 6, 2008

Andy wrote:

, if it's a jpg, it'll work.
maybe your phone gives it a funny extension?

Nope..it's definitely a jpg (it uploads fine if I upload it straight out of the phone through the USB connection.) It has something to do with the email process from the Blackberry. There may be a setting in the Blackberry Enterprise Server... I'll check that and let you know.

Allen · October 6, 2008

Andy wrote:

, if it's a jpg, it'll work.
maybe your phone gives it a funny extension?

It's a jpg. Something in it is bad, one app won't open it from desltop but in
another if I open and save it will upload.

stmind · November 22, 2008

Same problem
I have the same problem with my curve. However, it only seems to be a problem if I send it through my account on my company's BES server. If I send it via my personal account (using standard SMTP), the photos come through.

mbrady · December 5, 2008

I've having the same problem but with an LG Shine phone.

If I sent a pic taken by the phone camera to my smugmug account, the Email gallery is created, but nothing goes into it. The upload log shows nothing.

If I send the same pic taken by the phone camera to my gmail account, it goes through just fine.

If I send a different pic from my gmail account to smugmug, it does show up in my Email gallery.

If I send that same exact pic that was taken by my phone and use my gmail account to send it to smumug, it DOES show up in my Email gallery.

I have no options available for changing the message format.

mbrady · December 15, 2008

Any sort of update on this situation?

Andy · December 15, 2008

mbrady wrote:

Any sort of update on this situation?

Not much we can update, I'm afraid, it sure looks like Blackberry is doing something to to the email

jfriend · December 15, 2008

Andy wrote:

Not much we can update, I'm afraid, it sure looks like Blackberry is doing something to to the email

Having spent more than 15 years in the "email business", there are lots of possibilities on this one. It could be perfectly legal MIME coming from the phone and just not be something that Smugmug is prepared to process. Or, it could be something the phone is doing oddly that most agents receiving email can handle, but Smugmug cannot.

In the end, Smugmug has to decide if they want their email gateway to work with a wide variety of phones and if they do, then they are going to have to track down why it doesn't work when there's a problem. Since none of us can change the way Blackberry does things, the only possible solution here is for Smugmug to adapt. Ball's in their court to decide whether this is something they want to investigate and put in the effort to figure out if it can be made to work.

Being tolerant of all forms of legal MIME is not a perfectly easy job though there are likely some pretty good server-side libraries that do most of the work for you. Being tolerant of all forms of common MIME (which include some things that are not legal) is what you actually have to do if you want good interoperability with a wide range of devices. Since there's no spec out there for what you have to do to achieve this, you only get there by investigating problems one by one and hardening your code each time you find one.

mbrady · December 16, 2008

Andy wrote:

Not much we can update, I'm afraid, it sure looks like Blackberry is doing something to to the email

I'm using an LG Shine though, not a Blackberry.

It's nothing critical from my perspective, but it would be nice if it worked right in Smugmug. Outlook, Hotmail, and Gmail all show the pics. It works in Flickr too :cry

Andy · December 16, 2008

jfriend wrote:

Having spent more than 15 years in the "email business", there are lots of possibilities on this one. It could be perfectly legal MIME coming from the phone and just not be something that Smugmug is prepared to process. Or, it could be something the phone is doing oddly that most agents receiving email can handle, but Smugmug cannot.

In the end, Smugmug has to decide if they want their email gateway to work with a wide variety of phones and if they do, then they are going to have to track down why it doesn't work when there's a problem. Since none of us can change the way Blackberry does things, the only possible solution here is for Smugmug to adapt. Ball's in their court to decide whether this is something they want to investigate and put in the effort to figure out if it can be made to work.

Being tolerant of all forms of legal MIME is not a perfectly easy job though there are likely some pretty good server-side libraries that do most of the work for you. Being tolerant of all forms of common MIME (which include some things that are not legal) is what you actually have to do if you want good interoperability with a wide range of devices. Since there's no spec out there for what you have to do to achieve this, you only get there by investigating problems one by one and hardening your code each time you find one.

Thanks John, good stuff!

TexPhotog · December 17, 2008

For the Pocket PC crowd

Allen wrote:

It's a jpg. Something in it is bad, one app won't open it from desltop but in
another if I open and save it will upload.

Hi kids... just my two cents...

I have not used the email way of uploading... but I do have an AT&T Tilt with Windows Mobile 6.1...

I've been able to upload single pictures using "old faithful" from my Tilt... although I have not tired doing more than one picture... It was something that I took with my phone and wanted to try out the Opera browser.

Just thought I'd share this with the Pocket PC kids as I don't have and IPhone or the SmugMug IPhone app... (wishfully thinking that someone would make a small Windows Mobile app for us non IPhone kids)

mbrady · December 18, 2008

I don't know if this would help, but here are the full headers that I get when I send a photo from my LG Shine to my Gmail account (I've blocked out my email address and phone number, but it's normal in the real header)

Delivered-To: xxxxxxxxx@gmail.com
Received: by 10.141.63.18 with SMTP id q18cs104145rvk;
        Thu, 18 Dec 2008 16:08:29 -0800 (PST)
Received: by 10.150.216.3 with SMTP id o3mr4445646ybg.84.1229645308126;
        Thu, 18 Dec 2008 16:08:28 -0800 (PST)
Return-Path: <xxxxxxxxxx@mms.att.net>
Received: from atlmtaow02.cingularme.com (atlmtaow02.cingularme.com [66.102.165.7])
        by mx.google.com with ESMTP id 10si8558714gxk.57.2008.12.18.16.08.27;
        Thu, 18 Dec 2008 16:08:28 -0800 (PST)
Received-SPF: neutral (google.com: 66.102.165.7 is neither permitted nor denied by domain of xxxxxxxxx@mms.att.net) client-ip=66.102.165.7;
Authentication-Results: mx.google.com; spf=neutral (google.com: 66.102.165.7 is neither permitted nor denied by domain of xxxxxxxxx@mms.att.net) smtp.mail=xxxxxxxxxx@mms.att.net
X-Mms-MMS-Version: 18
Date: Thu, 18 Dec 2008 18:12:51 -0600
X-Nokia-Ag-Internal: ; smiltype=true; internaldate=1229645571928
Content-Type: multipart/mixed;  boundary="----=_Part_13857179_12768077.1229645571935"
X-Mms-Delivery-Report: 1
Received: from schagw02 ([209.183.32.189]) by atlmtaow02.cingularme.com (InterMail vM.6.01.04.00 201-2131-118-20041027) with ESMTP id <20081219000826.JYQG28902.atlmtaow02.cingularme.com@schagw02> for <xxxxxxxxx@gmail.com>; Thu, 18 Dec 2008 19:08:26 -0500
X-Mms-Transaction-ID: MMS0002093196684
From: <xxxxxxxxx@mms.att.net>
To: xxxxxxxxx@gmail.com
X-Mms-Message-Class: 0
X-Mms-Read-Reply: 1
Mime-Version: 1.0
Message-ID: <12478649.1229645571936.JavaMail.wluser@schagw02>
X-Mms-Priority: 1
X-Mms-Message-Type: 0
Subject: Multimedia message
X-Nokia-Ag-Version: 2.0

------=_Part_13857179_12768077.1229645571935
Content-Type: image/jpeg
Content-Transfer-Encoding: base64
Content-ID: <1124081104-00.jpg>
Content-Location: 1124081104-00.jpg
Content-Disposition: inline

/9j/4WTRRXhpZgAATU0AKgAAAAgACgEPAAIAAAAPAAAAhgEQAAIAAAAGAAAAlgESAAMAAAABAAEA
AAEaAAUAAAABAAAAnAEbAAUAAAABAAAApAEoAAMAAAABAAIAAAExAAIAAAAIAAAArAITAAMAAAAB
AAEAAIdpAAQAAAABAAAAxMSlAAcAAAAQAAAAtAAAAhxMRyBFTEVDVFJPTklDUwAAQ1U3MjAAAAAA

There was tons more characters like that, and then it ended with this

------=_Part_13857179_12768077.1229645571935--

I've tested with Gmail, Hotmail, Exchange/Outlook, and Flickr and the photos show up just fine with all of those.

Dan7312 · August 15, 2009

I have a Blackberry Tour and also cannot upload. Any chance this might be fixed in the near future?

Thanks,
Dan

email issues with blackberry 8300 (curve)

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