Slideshow Border Issue

SystemSystem Registered Users Posts: 8,186 moderator
edited March 22, 2009 in SmugMug Support
earlier i had gallery pages that were acting weird, (http://www.dgrin.com/showthread.php?t=123101) and now my slideshow, the border used to go around the edge of the photo, now i have huge spaces between the border and the photo.


http://www.microcosmphotography.com/
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Comments

  • plapczynplapczyn Registered Users Posts: 3 Beginner grinner
    edited March 6, 2009
    Yeah it's doing it on mine as well. I switched the border to width 0 for the time being.
    microcosm_1 wrote:
    earlier i had gallery pages that were acting weird, (http://www.dgrin.com/showthread.php?t=123101) and now my slideshow, the border used to go around the edge of the photo, now i have huge spaces between the border and the photo.


    http://www.microcosmphotography.com/
  • GKR1GKR1 Registered Users Posts: 119 Major grins
    edited March 6, 2009
    I thought it was only merolleyes1.gif. thanks for the workaround.
    Amir

    http://www.amirbarzi.com
  • JeffroJeffro Registered Users Posts: 1,941 Major grins
    edited March 6, 2009
    GKR1 wrote:
    I thought it was only merolleyes1.gif. thanks for the workaround.

    Mine is screwed up today as well. The border around my slide show use to have rounded corners, but not anymore...not to mention it has the gap mentioned above.

    Can we expect a fix anytime soon?

    www.leiningerphotos.com
    Always lurking, sometimes participating. :D
  • peestandinguppeestandingup Registered Users Posts: 489 Major grins
    edited March 6, 2009
    The slideshow buttons are gone too. ne_nau.gif
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited March 6, 2009
    it's known and being looked at. Sorry for the hassle, guys.
    Ivar
    www.ivarborst.nl & smugmug
  • WeihlWeihl Registered Users Posts: 10 Big grins
    edited March 6, 2009
    Slideshow Frame is expanded beyond images
    Suddenly this morning I noticed the frame on my slideshow is expanded about 1/2 left and right from my images rather than tighly framing them.

    Is this a bug? I don't believe I have done anything to change this.

    Jan
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 6, 2009
    It's our bug and we'll fix it, I hope fast and soon, today. Sorry for the hassle.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • David EvertsenDavid Evertsen Registered Users Posts: 524 Major grins
    edited March 6, 2009
    Andy wrote:
    It's our bug and we'll fix it, I hope fast and soon, today. Sorry for the hassle.

    Still there, is there an idea of when it will be fixed?? It really makes my homepage look horrible..
    David
    www.phabulousphotos.com
    Sportsshooter.com Member
    http://www.sportsshooter.com/members.html?id=10162
  • xaeinsteinxaeinstein Registered Users Posts: 7 Beginner grinner
    edited March 7, 2009
    clarifying border issues
    Andy wrote:
    It's our bug and we'll fix it, I hope fast and soon, today. Sorry for the hassle.

    Andy,
    The slideshow border issue / bug at least for my sites and all others I had bookmarked that use it is that the "border" instead of wrapping around the image, changing as image dimension changes, now sits preset at the size of the slideshow fixed at the described slideshow width/height. It is a border now for the slideshow container, NOT the images --

    In some instances I get Error #1009: Cannot access a property or method of a null object reference.

    Is the latter a slideshow issue or flash10 issues?

    Due to the high number of posts on it - will there be a broadcast msg when it gets fixed?

    I've been following the thread on coupons - very closely -- but havent seen a date yet -- even if approximate (days weeks months?)

    Thx.
  • mhthompsmhthomps Registered Users Posts: 16 Big grins
    edited March 7, 2009
    Is there an update on this? Just checking in.
    M. Thompson, Jr.
    http://www.mtjrphotos.com
  • JeffroJeffro Registered Users Posts: 1,941 Major grins
    edited March 7, 2009
    Andy wrote:
    It's our bug and we'll fix it, I hope fast and soon, today. Sorry for the hassle.

    Still looks the same....bad...any news? ne_nau.gif
    Always lurking, sometimes participating. :D
  • hyachtshyachts Registered Users Posts: 140 Major grins
    edited March 7, 2009
    Is this perhaps the same issue that's causing my slideshow splash image to all of a sudden have an enormous black background? The splash background used to be transparent, I guess. Now it's black, and blows out the sides of my page background on my home page.

    (monkeytales.smugmug.com if it matters)
  • countrifiedphotographycountrifiedphotography Registered Users Posts: 49 Big grins
    edited March 7, 2009
    mine too...mine too. Just like the others background is black instead of transparent, pictures are smaller and the picture border is not around the actual picture. I came here to post and saw the thread. Glad it is just not mine!
    Lisa

    www.countrifiedphotography.com
  • RedneckRedneck Registered Users Posts: 44 Big grins
    edited March 8, 2009
    Same here. The SM Support is aware of this problem.

    Anyway, I hate it when good things are being changed for bad.
    Frio Canyon Photo
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 9, 2009
    mhthomps wrote:
    Is there an update on this? Just checking in.
    We'll fix it. I'm sorry it's not fixed by now.
    Stay tuned and sorry for the hassle.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 9, 2009
    Redneck wrote:
    Anyway, I hate it when good things are being changed for bad.
    it's just a mistake, mistakes are fixed easily. We beg your patience and let us fix it, thanks.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • seepsseeps Registered Users Posts: 3 Beginner grinner
    edited March 9, 2009
    Andy wrote:
    it's just a mistake, mistakes are fixed easily. We beg your patience and let us fix it, thanks.
    I'm just surprised that SM didn't just role back the update they pushed out? Wouldn't that have been the easiest thing to do? Whenever there is a problem at my company's release they role it back - fix the problem and then push the update out again. What am I missing here?
  • RedneckRedneck Registered Users Posts: 44 Big grins
    edited March 9, 2009
    I just have one question. What were the reasons to change anything about the well working slideshow at all? What were your intensions?
    I just don't get it.

    And another one. It's the third day now. Isn't there an easy way to roll back to the old version?
    I still love Smugmug but this is a little bit disappointing. Your customers are spoiled and used to get things done quickly.
    Frio Canyon Photo
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 9, 2009
    Redneck wrote:
    I just have one question. What were the reasons to change anything about the well working slideshow at all? What were your intensions?
    I just don't get it.
    Our intentions were to fix some olde bugs: slideshow captions were truncated, there was some memory usage issues, and a few other things. Which we did.

    And another one. It's the third day now. Isn't there an easy way to roll back to the old version?
    I still love Smugmug but this is a little bit disappointing. Your customers are spoiled and used to get things done quickly.
    We're really, really sorry - it will be fixed.

    The easy thing to do is simply remove the border statement from your slideshow, then you won't have the border issue.

    We'll fix this we promise, and we're really sorry that the bug crept in on the border issue.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 9, 2009
    seeps wrote:
    I'm just surprised that SM didn't just role back the update they pushed out? Wouldn't that have been the easiest thing to do? Whenever there is a problem at my company's release they role it back - fix the problem and then push the update out again. What am I missing here?
    It's not that simple to roll back, I'm sorry, I wish it were. But we'll get the border issue resolved!

    I'm really sorry this is a hassle. Shizam'll get this fixed, we promise!

    In the meantime, just remove the border statement from your slideshow code.

    We're really sorry about this border bug. We'll fix it.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • hendiehendie Registered Users Posts: 82 Big grins
    edited March 9, 2009
    Thank God I found this thread. I was adding text to my biobox so that my google search will look better and found out that there were small gaps around the pictures. I thought it had something to do with the text and the code that hid the text.
    I am sure they will get this fixed :D
    Hendy

    Photobyhendy - Facebook - Twitter
  • Tomkirk23Tomkirk23 Registered Users Posts: 55 Big grins
    edited March 9, 2009
    It sounds like this has been reported, but I just want to make sure. My PNG images in the slideshow are now showing as sort of an inverse image with black background.

    See http://www.yoursbydesign.smugmug.com/ The initial image is a transparent PNG file.

    Also happening on http://draftgreenroom.smugmug.com/

    Thanks,

    Tom K.
  • AllenAllen Registered Users Posts: 10,015 Major grins
    edited March 9, 2009
    Tomkirk23 wrote:
    It sounds like this has been reported, but I just want to make sure. My PNG images in the slideshow are now showing as sort of an inverse image with black background.

    See http://www.yoursbydesign.smugmug.com/ The initial image is a transparent PNG file.

    Also happening on http://draftgreenroom.smugmug.com/

    Thanks,

    Tom K.
    All the shows with the bad borders also show a big black background.
    That's probably what you are seeing behind your transparency. So wait for
    the fix and should be back to normal.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • palakpalak Registered Users Posts: 7 Beginner grinner
    edited March 9, 2009
    give them some slack guys :) i'm a product manager at a software company and i know how this stuff happens. They'll fix it, re-QA the new release, and push it back out soon...problem is that with complicated layered coding sometimes things get messed up...but i got confidence in our guys :D
  • JeffroJeffro Registered Users Posts: 1,941 Major grins
    edited March 11, 2009
    6 days and counting....any updates? ne_nau.gif
    Always lurking, sometimes participating. :D
  • HamSmugglerHamSmuggler Registered Users Posts: 225 Major grins
    edited March 11, 2009
    Jeffro wrote:
    6 days and counting....any updates? ne_nau.gif

    Hooray! Black background is fixed! My splash screen is a little strange (the image appears before the splash logo disappears). Also, the splash logo has a black border around it. Is there something wrong with my code that I should fix, or is this another item that's being worked on internally?
    http://www.andrawesphoto.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 11, 2009
    Jeffro wrote:
    6 days and counting....any updates? ne_nau.gif
    Fixed for good, internally, and pushed live. Sorry for the hassle folks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • jlaurenjlauren Registered Users Posts: 96 Big grins
    edited March 11, 2009
    Andy wrote:
    Fixed for good, internally, and pushed live. Sorry for the hassle folks!

    Fantastic!!! Thanks so much!!! Really appreciate all the hard work put into fixing this...thanks so much, I've never been disappointed by Smugmug...

    Jlauren

    www.jlauren.smugmug.com
  • JeffroJeffro Registered Users Posts: 1,941 Major grins
    edited March 11, 2009
    Andy wrote:
    Fixed for good, internally, and pushed live. Sorry for the hassle folks!

    Just saw the fix!! clap.gifwings.gif :ivar clap.gif

    Thanks for the hard work.
    Always lurking, sometimes participating. :D
  • sskoutassskoutas Registered Users Posts: 437 Major grins
    edited March 11, 2009
    Bea-U-T-ful!
    I just noticed the problem this afternoon. Yeah, they don't call me "Mr. Attentive" for nuthin'.

    Not only was it fixed before I knew it, the new fix resolved a "skip" I always had in the first frame of my slideshow. It would render, then the border would seem to redraw one time for the second frame. Everything from that point on was smooth, but that first frame looked jumpy.

    Now? Smooooooooooooth and sweet! Thanks as always, SmugMug!
    __________________
    Stephen Skoutas
    http://stephenskoutas.com
    sskoutas@gmail.com Certe, toto, sentio nos in kansate non iam adesse

    Please feel free to retouch and repost my images. Critique, Suggestions, and Technique tips always welcomed.
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