SmugMug not working?

GemGem

MOD EDIT: Please check SmugMug Status Blog: http://smugmug.wordpress.com/
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Hi!

I have made no changes to my site in a long time. I was just there today uploading some pics. Then refreshed and my site is gone?

Can someone please look into this for me PLEASE...

http://anagiltaylorphotography.smugmug.com/

Thanks.
Ana

mlee

Site down? HTTP500 errors
Is the site down? All I'm seeing is HTTP500 errors for all my domains and even the main smugmug.com page.

Mike

photocue

Cannot Access My webiste
http://www.photocue.smugmug.com/

It was in the process of saving information. I tried to access it again it would not allow me.

Thanks

Gerri

4EverPhotography

SmugMug not working?
Is SmugMug down right now?

jonh68

Not working for me either.

Andy

Hi Folks, please check our status blog for updates, thanks.
http://smugmug.wordpress.com/

GemGem

4EverPhotography wrote:

Is SmugMug down right now?

Good point. I guess it is.

Thank you
GG

Code

"a quick bit of maintenance" in the middle of the day on a weekday?

Andy

Code wrote:

"a quick bit of maintenance" in the middle of the day on a weekday?

It wasn't planned. I'm very sorry

RKnecht

ugh!!! This is the second week in a row that I am unable to upload pictures. This is getting very frustrating to say the least. Sales were affected last week, and this isn't gonna help. What's up now? Are the new servers going haywire?

SunGlo

Andy wrote:

It wasn't planned. I'm very sorry

Andy,

Any chance of switching us to "read only" mode. Totally down is like the end of world...so final.

Phil

Code

Andy wrote:

It wasn't planned. I'm very sorry

Unplanned problems are understandable (though alarmingly frequent in the short time I've been a customer), but please don't sugar coat it. That only serves to increase irritation.

Andy

Code wrote:

Unplanned problems are understandable, but please don't sugar coat it.

Hi Code, there's no sugar coating going on. The site's down, I'm not bothering our engineers with questions right now. They'll update me as soon as they have something. I'm sorry I chose my words on the blog poorly - I wanted to get a notice on there asap. I'll edit it now.

Andy

Code wrote:

Unplanned problems are understandable (though alarmingly frequent in the short time I've been a customer), but please don't sugar coat it. That only serves to increase irritation.

Edited http://smugmug.wordpress.com/ Sorry for the hasty post!

Andy

SunGlo wrote:

Andy,

Any chance of switching us to "read only" mode. Totally down is like the end of world...so final.

Phil

Phil, Don will do ReadOnly as soon as he's able, I'm sure.

l4pi

Andy wrote:

Hi Code, there's no sugar coating going on. The site's down, I'm not bothering our engineers with questions right now. They'll update me as soon as they have something. I'm sorry I chose my words on the blog poorly - I wanted to get a notice on there asap. I'll edit it now.

Shot a wedding over the weekend and promised the B & G they could look a the photos when they arrived in Mexico. I now have the catch a plane and will be gone for four days with no one here to load the photos when I'm gone. Sure am glad I stayed up till 2:00 AM trying to prepare the photos for loading today.

This is the second time this has happened in as many weeks. So who wants to come to my house and load these for me while I'm gone.

I know, I know, Smugmug has the best up time in the business

Andy

l4pi wrote:

Shot a wedding over the weekend and promised the B & G they could look a the photos when they arrived in Mexico. I now have the catch a plane and will be gone for four days with no one here to load the photos when I'm gone. Sure am glad I stayed up till 2:00 AM trying to prepare the photos for loading today.

This is the second time this has happened in as many weeks. So who wants to come to my house and load these for me while I'm gone.

I know, I know, Smugmug has the best up time in the business

Hi James, can you send us a DVD? If so, we'll handle it for you!

I'll pm y ou an address.

l4pi

Andy,

Thanks for the offer, seriously. However I'm out of time and I have to be out the door in five minutes or I'm not going to be in Syracuse in the morning.

Does the loader still come up with the error message and the chance to reload the files? If so, I can get my daughter to come over and do it.

I'll check the answer from the airport.......

debsactionshots

Andy wrote:

Hi Folks, please check our status blog for updates, thanks.
http://smugmug.wordpress.com/

Can you please update us on why there have been the interruptions lately? I just signed up for my SECOND Professional SmugMug account because I was so happy and now I'm getting blocked at uploading and many potential first time customers will be turned away.

I photographed a big Little League tournament and handed out hundreds of flyers and business card. This will be their first impression.

YIKES

Should I move to photoshelter? Why not?

Deborah Mundorff
debsactionshots and wellshoot

Andy

debsactionshots wrote:

Should I move to photoshelter? Why not?

Deborah Mundorff
debsactionshots and wellshoot

No- timing's bad, and for that we apologize! We've got a great record of uptime and we'll match it against anyone's out there. It's never good, we always try to minimize it. We protect and harbor your photos and take great care to do that. And we spend a fortune on systems and infrastructure to keep these downtimes to a minimum.

I'm sorry for today's issue.

liquidmachine

Unhappy Already

Andy wrote:

Edited http://smugmug.wordpress.com/ Sorry for the hasty post!

I apologize for complaining in advance but I just had to add my experience. I just wanted to add that I recently signed up with Smugmug, Pro, specifically because of an event I photographed this weekend. Invite says, "Please visit us on mybusinessname.smugmug.com to purchase your pictures on Monday, after 1pm." And here we are. This is bad business for me. I think that many will agree with me that of all the days to be down, Monday's are the worst.

Andy

liquidmachine wrote:

I just wanted to add that I recently signed up with Smugmug, Pro, specifically because of an event I photographed this weekend. Invite says, "Please visit us on mybusinessname.smugmug.com to purchase your pictures on Monday, after 1pm." And here we are. This is bad business for me.

Hi Liquid, welcome Sorry we don't meet under better circumstances! We'll get the site back to normal, and then I think you'll see that we do all we can to make uptime the priority. I'm sorry for this first impression!

paulbrock

In fairness to SM, I've been with them for around 4 years and had very minimal downtime, and when there has been they have responded VERY quickly. Not many companies will post regular updates and respond to queries in their forum at such a time, and kudos to Andy for trying to find a solution for l4pi.

I'm sure there will be ample time for a post-mortem, they know we need our sites back up ASAP.

Though I will put in an early request for a more professional/less quirky "our servers are down" image please; I don't expect to be high on their to-do list for today.

paulbrock

My site is now back up, with a warning at the top of each page...Presumably read-only mode?

Cygnus Studios

I love Smugmug, and for the most part the outages have been relatively short. The "read only" is far better than most other companies offer.
I would like a better outage page when read only isn't available.

If at all possible today, please keep the "read only" up. I have a gallery owner trying very hard (and patiently) to choose some photos for an upcoming show.

liquidmachine

paulbrock wrote:

My site is now back up, with a warning at the top of each page...Presumably read-only mode?

My site is back up and uploading well. Thank you SmugMug.

paulbrock

Me too...cheers guys.

debsactionshots

paulbrock wrote:

Me too...cheers guys.

thanks for the quick repair... back in business.

Pickled Photons

Still not working??
According to the thread, Smugmug is now working.

However, on my site, I can see the "preview" photo for each gallery but when I clock the photo to actually go to the gallery, no photos are showing. I only see the gallery description. That's it. No slideshow button, nothing.

I can log in but I can't get to the customize gallery page. Am I the only one with this problem?

Andy

Pickled Photons wrote:

According to the thread, Smugmug is now working.

However, on my site, I can see the "preview" photo for each gallery but when I clock the photo to actually go to the gallery, no photos are showing. I only see the gallery description. That's it. No slideshow button, nothing.

I can log in but I can't get to the customize gallery page. Am I the only one with this problem?

Hi, what's your site? We want to help - actually, please write our heroes for the quickest help, thanks. http://www.smugmug.com/help/emailreal

JASPhoto

Second day & still can't add images to cart - Status blog say fixed ----NO.

Joe