This is the link to the album I am having trouble with. There are three pictures that worked fine, the rest...no luck. I tried to delete all pics and reload them, didn't help. It's been about three or four days I've been trying to figure this one out. HELP US SUPERHERO!
Work-around
In response to an email to our support heroes, I received the following speedy reply from one of the heroic staff, Wendee:
"One thing that usually does the trick, is to rotate all the images one
direction, and then rotate them back to normal. Rotating the images puts them back into the processing queue, and it helps to fix whatever is "stuck." Try rotating them, and then refreshing or clearing your browser cache, and try cropping the thumbs again."
This solution works every time with every thumbnail. All I did with each thumbnail that I needed to adjust the crop on was press the 'rotate' button a couple times and then adjust the crop. The resulting cropped area is saved and displayed perfectly. Actually I did not even need to refresh my browser cache. I just went back to the gallery and the thumbnail appeared as cropped.
Thanks very much to Wendee. You lived up to your name as 'support hero'!
In response to an email to our support heroes, I received the following speedy reply from one of the heroic staff, Wendee:
"One thing that usually does the trick, is to rotate all the images one
direction, and then rotate them back to normal. Rotating the images puts them back into the processing queue, and it helps to fix whatever is "stuck." Try rotating them, and then refreshing or clearing your browser cache, and try cropping the thumbs again."
This solution works every time with every thumbnail. All I did with each thumbnail that I needed to adjust the crop on was press the 'rotate' button a couple times and then adjust the crop. The resulting cropped area is saved and displayed perfectly. Actually I did not even need to refresh my browser cache. I just went back to the gallery and the thumbnail appeared as cropped.
Thanks very much to Wendee. You lived up to your name as 'support hero'!
Cool idea ... I will give it a try.
Johnny J. Chin ~ J. Chin Photography Facebook ♦ Flickr ♦ SmugMug
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ROTATING a photo DOES NOT work for me. I select a few photos to rotate, it says it is doing it ... but the results is nothing is done.
Something serious is wrong here. Oh sorcerers please fix this soon.
Johnny J. Chin ~ J. Chin Photography Facebook ♦ Flickr ♦ SmugMug
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For what it's worth I finally got my one pic to crop okay. Not sure why but it worked. Added a couple more pics and they cropped properly. Thanks, Paul
Exactly which ones did work? Can you point them out?
Sebastian
Before answering this I was going to try the ROTATING thing that Wendee suggested...I logged in and decided before I rotated them I would try one more time. After days and days of fighting with it, deleting them all, uploading them again, and trying everything under the sun...they magically started cropping again! I have no clue what was wrong, but am happy it is working and I can get on with my life!! Thanks to everyone who was trying to help us out, I don't know if was something ya'll did or "magic" but I'll take it!
Before answering this I was going to try the ROTATING thing that Wendee suggested...I logged in and decided before I rotated them I would try one more time. After days and days of fighting with it, deleting them all, uploading them again, and trying everything under the sun...they magically started cropping again! I have no clue what was wrong, but am happy it is working and I can get on with my life!! Thanks to everyone who was trying to help us out, I don't know if was something ya'll did or "magic" but I'll take it!
Im also very happy it is working because it is a very handy tool and a huge time saver. I think it was the rotating action that fixed mine, as Wendee suggested. Anyway, maybe they fixed the underlying problem since then.
Yeah we are - but we don't know why it's only affecting you and a select few others. And only on some photos / galleries.
Strange.
Whatever the great sorcerers did, it is working today. No rotating needed, either. Thanks!
Johnny J. Chin ~ J. Chin Photography Facebook ♦ Flickr ♦ SmugMug
SmugMug referral coupon code: ix3uDyfBU6xXs
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That's great news! I haven't been in on the weekend that much. Does anyone still have any problems? Please report with links to photos and what exactly you tried to crop the thumbnail to so that we can weed out any corner cases if there are any left.
Comments
"There are no rules for good photographs, there are only good photographs. " ... Ansel Adams
SmugMug Support Hero
Sebastian
SmugMug Support Hero
In response to an email to our support heroes, I received the following speedy reply from one of the heroic staff, Wendee:
"One thing that usually does the trick, is to rotate all the images one
direction, and then rotate them back to normal. Rotating the images puts them back into the processing queue, and it helps to fix whatever is "stuck." Try rotating them, and then refreshing or clearing your browser cache, and try cropping the thumbs again."
This solution works every time with every thumbnail.
Thanks very much to Wendee. You lived up to your name as 'support hero'!
http://wildworldphoto.net
http://photostuff.org
Cool idea ... I will give it a try.
Facebook ♦ Flickr ♦ SmugMug
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Something serious is wrong here. Oh sorcerers please fix this soon.
Facebook ♦ Flickr ♦ SmugMug
SmugMug referral coupon code: ix3uDyfBU6xXs
(use this for a discount off your SmugMug subscription)
Strange.
Portfolio • Workshops • Facebook • Twitter
"There are no rules for good photographs, there are only good photographs. " ... Ansel Adams
Before answering this I was going to try the ROTATING thing that Wendee suggested...I logged in and decided before I rotated them I would try one more time. After days and days of fighting with it, deleting them all, uploading them again, and trying everything under the sun...they magically started cropping again!
Winnsboro, TX
www.jaesenphotography.com
Im also very happy it is working because it is a very handy tool and a huge time saver. I think it was the rotating action that fixed mine, as Wendee suggested. Anyway, maybe they fixed the underlying problem since then.
http://wildworldphoto.net
http://photostuff.org
Whatever the great sorcerers did, it is working today. No rotating needed, either. Thanks!
Facebook ♦ Flickr ♦ SmugMug
SmugMug referral coupon code: ix3uDyfBU6xXs
(use this for a discount off your SmugMug subscription)
Thanks for your patience, everyone!
Sebastian
SmugMug Support Hero