Slideshow goofiness...

Ambler

same here
I'm having the same problem. None of my slideshows run correctly with the recent change. For example, this gallery hangs after the sixth image:

http://jjj.smugmug.com/gallery/1670118_4tJoR

gluwater

Hi guys we're working hard on fixing this. The problem is with custom sizes. If you force medium images for Homepage Slideshows it will avoid the cropping problem until we can get this fixed. Add this to your slideshow :

forceSize: 'MediumURL',

Once you have added that make sure to clear your cache so you are receiving the new image sizes.

gluwater

Fanciful wrote:

I have the max image size to medium but they are still being cropped. Any other tips?

Hi Kimberly, you had the forceSize: 'MediumURL', in the wrong spot. I fixed it for you. Nice Slideshow BTW!

Please make sure everyone is adding that line before the closing };

showButtons: 'false',
crossFadeSpeed: '350',
forceSize: 'MediumURL'
};

If you put it after the }; it will not do anything. Also remember to add a comma at the end of the line above it if you add it as the last line.

gluwater

Ambler wrote:

I'm having the same problem. None of my slideshows run correctly with the recent change. For example, this gallery hangs after the sixth image:

http://jjj.smugmug.com/gallery/1670118_4tJoR

This appears to be from the same issue with custom display sizes in the Full Screen Slide Show. The FSSS is requesting a custom size and the image is not correct so the slideshow hangs.

Sorry but there is no work around for this

Ambler

Thanks for your response, but I basically have no clue what you are saying. Can this be fixed or not? Am I supposed to resize the images? What are custom sizes?

PhotoDavid78

gluwater wrote:

Hi Kimberly, you had the forceSize: 'MediumURL', in the wrong spot. I fixed it for you. Nice Slideshow BTW!

Please make sure everyone is adding that line before the closing };

showButtons: 'false',
crossFadeSpeed: '350',
forceSize: 'MediumURL'
};

If you put it after the }; it will not do anything. Also remember to add a comma at the end of the line above it if you add it as the last line.

I did this and it is freezing at my 4th photo and not cycling back. good news is it seems to have stopped the cropping

gluwater

Ambler wrote:

Thanks for your response, but I basically have no clue what you are saying. Can this be fixed or not? Am I supposed to resize the images? What are custom sizes?

We're working on getting this fixed. The problem is that the FSSS is requesting a custom image, such as: http://cmac.smugmug.com/photos/328281364_Z6yEY-600x600.jpg and it is not receiving a correct image so it is hanging. Notice the 600x600 on the end of that URL, that makes it a custom size. Try that same image as a regular size such as this: http://cmac.smugmug.com/photos/328281364_Z6yEY-L.jpg and it'll work.

So please have patience, there is nothing you can do to fix this currently in the FSSS. We are working on fixing it on our end.

PhotoDavid78

gluwater wrote:

We're working on getting this fixed. The problem is that the FSSS is requesting a custom image, such as: http://cmac.smugmug.com/photos/328281364_Z6yEY-600x600.jpg and it is not receiving a correct image so it is hanging. Notice the 600x600 on the end of that URL, that makes it a custom size. Try that same image as a regular size such as this: http://cmac.smugmug.com/photos/328281364_Z6yEY-L.jpg and it'll work.

So please have patience, there is nothing you can do to fix this currently in the FSSS. We are working on fixing it on our end.

ok thanks

gluwater

dtw78 wrote:

I did this and it is freezing at my 4th photo and not cycling back. good news is it seems to have stopped the cropping

David you're using a different version of the Slideshow on your homepage. You need to add this:

oParams.forceSize= 'MediumURL';

I removed the line you had since it wasn't doing anything. If you want to force the medium sizes you can add the above line.

PhotoDavid78

gluwater wrote:

David you're using a different version of the Slideshow on your homepage. You need to add this:

oParams.forceSize= 'MediumURL';

I removed the line you had since it wasn't doing anything. If you want to force the medium sizes you can add the above line.

ok, seems to be working now. thank you. Will you post on this thread when the current problem is fixed so we can go back to our custom sizes?

gluwater

dtw78 wrote:

ok, seems to be working now. thank you. Will you post on this thread when the current problem is fixed so we can go back to our custom sizes?

I definitely will. You can subscribe to the thread if you haven't already so you'll receive email updates whenever someone posts to the thread. That way you'll see right away when the problem is fixed.

PhotoDavid78

gluwater wrote:

I definitely will. You can subscribe to the thread if you haven't already so you'll receive email updates whenever someone posts to the thread. That way you'll see right away when the problem is fixed.

excellent. thanks for the help

Petris

In my SM have same problem, but none of these last fixes not work(only disable slideshow).

What next? :bash

Petri

http://petris.smugmug.com

jlatas

Things appear to be back to the status quo of last week without having to force the slideshow images to the 'MediumURL' size. Thank you for looking at this.

mile

jlatas wrote:

Things appear to be back to the status quo of last week without having to force the slideshow images to the 'MediumURL' size. Thank you for looking at this.

Well, I cleared Cache & Cookies but my Home-Slideshow still stops. I tried it in IE7 & FF3 ... Going back to MediumUrl...

Michael,

www.leeCaptures.com

gluwater

Thanks for the info guys. I've passed it on to Ops. I'll let you know more when I know more.

kd2

I don't have any sizing issues, but the slideshow on my homepage freezes up after the 2nd or 3rd image. I cleared my cache and cookies and that let it run til the 3rd image, but now it's back to stopping after the 2nd image. Any info on a fix would be greatly appreciated.

Thanks!

gluwater

kd2 wrote:

I don't have any sizing issues, but the slideshow on my homepage freezes up after the 2nd or 3rd image. I cleared my cache and cookies and that let it run til the 3rd image, but now it's back to stopping after the 2nd image. Any info on a fix would be greatly appreciated.

Thanks!

Hi Kathleen. This is the same issue, custom image sizes. It's not stalling for me so the cached images are clearing out of our system. Check out your slideshow again in the morning, after clearing your cache again, and let me know if you're still having problems.

Ambler

kd2 wrote:

I don't have any sizing issues, but the slideshow on my homepage freezes up after the 2nd or 3rd image. I cleared my cache and cookies and that let it run til the 3rd image, but now it's back to stopping after the 2nd image. Any info on a fix would be greatly appreciated.

Thanks!

I checked your page and the slideshow hung on the third image using both firefox 3.5 and chrome. The latest update to the smugmug site broke the slideshows I had running for the last four years on my pages. I've since had to stop forcing slideshow in order to make the images accessible. Great job smugmug!

jlatas

...homepage slideshows seem to be stalling again...cropping issues as well...

cb4photo

Any news on this? I have to say this is the longest I have ever had to wait with Smugmug for a fix to a problem.

kd2

I was wondering if others are still having problems, too. Mine is still hanging up.

jlatas

kd2 wrote:

I was wondering if others are still having problems, too. Mine is still hanging up.

Still hanging as well as doing this...

gluwater

This issue is fixed and has been since last week but the CDN has not updated with the correctly sized images for everyone. If you are still having problems with your Slideshows please clear your browser cache and then reload the page. You should be getting the updated images once you do that. But you have to clear your cache.

If you've done this and you are still having issues once you've done the above please post back in this thread with a link to your Homepage or wherever you are seeing the problem.

jfriend

gluwater wrote:

This issue is fixed and has been since last week but the CDN has not updated with the correctly sized images for everyone. If you are still having problems with your Slideshows please clear your browser cache and then reload the page. You should be getting the updated images once you do that. But you have to clear your cache.

If you've done this and you are still having issues once you've done the above please post back in this thread with a link to your Homepage or wherever you are seeing the problem.

If the CDN still has bad images in it, then clearing your own browser cache won't fix anything as you will just get a fresh copy of bad images from the CDN. Changing the slideshow size by even just a few pixels will cause it to request different size images which probably aren't in the CDN so that might work.

jlatas

jfriend wrote:

If the CDN still has bad images in it, then clearing your own browser cache won't fix anything as you will just get a fresh copy of bad images from the CDN. Changing the slideshow size by even just a few pixels will cause it to request different size images which probably aren't in the CDN so that might work.

John (jfriend) is absolutely correct here...not sure why the support people keep pushing the browser cache clearing deal. I cringe every time I see that response from someone in the know!

Andy

jlatas wrote:

John (jfriend) is absolutely correct here...not sure why the support people keep pushing the browser cache clearing deal. I cringe every time I see that response from someone in the know!

We already explained that even we learned a lot from this CDN issue. We're really sorry, we try to help as best we can.

Clearing cache fixes lots of things, but it didn't fix this issue.

I'm very, very sorry