My site is way slow ?

DTfuzzyDTfuzzy Registered Users Posts: 34 Big grins
edited August 20, 2009 in SmugMug Support
Hello, my site is way slow to the point no photos will show up and the pics I have linked to a forum site ( just put up today ) no longer show up any help would be great? Thanks
Dave
Better to ask forgiveness than permission or so I have been told.

http://www.daveturnerimages.com/
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Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 16, 2009
    Your site is lightning fast for me (I'm in NY).

    Would you mind running a line quality test for us? You go here:
    http://www.dslreports.com/linequality
    Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us. That will let us know if there is an issue with the line preventing photos from arriving to our servers. Email us the link to the results when you get them. http://smugmug.com/help/emailreal
    Andy

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  • DTfuzzyDTfuzzy Registered Users Posts: 34 Big grins
    edited August 16, 2009
    Andy wrote:
    Your site is lightning fast for me (I'm in NY).

    Would you mind running a line quality test for us? You go here:
    http://www.dslreports.com/linequality
    Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us. That will let us know if there is an issue with the line preventing photos from arriving to our servers. Email us the link to the results when you get them. http://smugmug.com/help/emailreal

    Well for some reason I can't get the email to work so here is the email I was trying to send you with the info you asked for

    Here is the link Andy wanted for the line test http://www.dslreports.com/testhistory?r=288

    I still can not get any of my pictures to show up no slideshow nothing it may work for you in NY but out here in UT I can't get anything to show? It all worked earlyer today the photos the links now nothing even photos from awhile ago don't show up here is a link to a site I posted photos to this morning http://www.motoutah.com/index.php?option=com_fireboard&Itemid=30&func=view&catid=37&id=82559#82562 now nothing shows up? Help please.

    Dave
    Better to ask forgiveness than permission or so I have been told.

    http://www.daveturnerimages.com/
  • DTfuzzyDTfuzzy Registered Users Posts: 34 Big grins
    edited August 16, 2009
    OK here is what I have found so far my daveturner.smugmug acct will not load up at all ( IE says can not find it ) my daveturnerimages.com site will load but with no slide show and when I click on a gallery it takes 2-3 min for pictures to show up? The forum site I linked photos to this morning ( and previewed and it worked ) just shows up with red X's were pictures should be? Is it something I have done? Again thanks for the help.

    Dave
    Better to ask forgiveness than permission or so I have been told.

    http://www.daveturnerimages.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 16, 2009
    Dave, can you try and clear your cache in IE?
    http://www.smugmug.com/gallery/3232576

    To clear your cache in Internet Explorer 7, click on "Tools". It's in the top right corner of the browser. Then select "Internet Options". That's going to open a new window with some options. Make sure that the "General" tab is selected. Then click on "Delete..." under the Browsing History section. That will bring up another window. Locate the "Delete Files..." button and click on that.


    Then close and reopen, and try going here:

    http://daveturner.smugmug.com/gallery/7575374_hrSNU
    20090816-mteuu3bh7rxsm3s8b626f6mp5q.jpg
    Andy

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  • DTfuzzyDTfuzzy Registered Users Posts: 34 Big grins
    edited August 16, 2009
    OK Andy tried all that and still no good IE still will not open my .smugmug acct and still no pictures for 2-3 min and the links still do not show up as they did earler at least on my computer? I can not even log into my acct to try anb change anything?
    Better to ask forgiveness than permission or so I have been told.

    http://www.daveturnerimages.com/
  • DTfuzzyDTfuzzy Registered Users Posts: 34 Big grins
    edited August 16, 2009
    Well as for now everything is running again if you did something Andy thank you.

    Dave
    Better to ask forgiveness than permission or so I have been told.

    http://www.daveturnerimages.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 16, 2009
    DTfuzzy wrote:
    Well as for now everything is running again if you did something Andy thank you.

    Dave
    I did nothing :D Glad you're all set.
    Andy

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  • DTfuzzyDTfuzzy Registered Users Posts: 34 Big grins
    edited August 16, 2009
    AT 2:15 pm MST its down again I reposted the pics to the same forum site plus another one and now just red X's again? I can not get on again using my .smugmug name and it takes a long time for pictures to show up? Man I'm getting tired of this.

    Dave
    Better to ask forgiveness than permission or so I have been told.

    http://www.daveturnerimages.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 16, 2009
    DTfuzzy wrote:
    AT 2:15 pm MST its down again I reposted the pics to the same forum site plus another one and now just red X's again? I can not get on again using my .smugmug name and it takes a long time for pictures to show up? Man I'm getting tired of this.

    Dave
    Dave, who is your isp? Everything with your site is functioning perfectly - no doubt you have a connection issue. .. can you try from another location or different computer? ear.gif
    Andy

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  • James HJames H Registered Users Posts: 92 Big grins
    edited August 16, 2009
    Just to add another data point - Dave's site is running really slow from my end as well. IE/FF/Google Chrome all take roughly 15-30 seconds to load the homepage. I bounced around different galleries in each browser and on most pages the thumbnails would trickle in one or two at a time, then each larger photo would take a second or ten to load after advancing. I have never visited his site before today.

    My own pages do this sometimes, although normally not as dramatically.

    One commonality is the "waiting on pixel.quantserve.com" message in the status bar. I see it very often. ne_nau.gif

    Just for kicks, I ran a few speed tests and line quality tests, also.

    http://www.dslreports.com/testhistory/1595566/dfd84

    541492971.png
    --James

    Homepage - James Hill Photography

  • DTfuzzyDTfuzzy Registered Users Posts: 34 Big grins
    edited August 16, 2009
    Andy I will try but I don't have another computer handy. I have to ask why would the photos i have linked to forems disappear when I have no trouble viewing any other content on all other websites I go to with no problem?

    My ISP is comcast
    Better to ask forgiveness than permission or so I have been told.

    http://www.daveturnerimages.com/
  • DTfuzzyDTfuzzy Registered Users Posts: 34 Big grins
    edited August 16, 2009
    Is there somewere else on this site I can get help at cause I'm still pretty much down?
    Better to ask forgiveness than permission or so I have been told.

    http://www.daveturnerimages.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 16, 2009
    DTfuzzy wrote:
    Is there somewere else on this site I can get help at cause I'm still pretty much down?
    Can you get to other sites on the internet? You have 100% packet loss in the middle of your connection from you to us. Have you contacted your ISP? I suggest that, as a first step. As I've been saying, your site is 100% operational, it's your route to your site that's a problem right now.
    Andy

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  • DTfuzzyDTfuzzy Registered Users Posts: 34 Big grins
    edited August 16, 2009
    Yes Andy I can go to any site I want to and it works fine. You say its me to you but what I don't understand is when I go to a site were I have posted linked photos they do not pull up? I am going through there site so that should break the me to you link right? I downloaded photos to my website all night last night set them up to sell and now I can't get to them or show them to people to buy.

    I have some messeges out to friends to try my site and the links I have but I have not heard back yet.
    I have not conntacted my ISP yet as you are the only site ( my website ) that I can not get to. To me that shows that it is not the ISP but I could be wrong I guess? In the end I can go anywere on the web but my website? Help........

    Dave
    Better to ask forgiveness than permission or so I have been told.

    http://www.daveturnerimages.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 16, 2009
    DTfuzzy wrote:
    Yes Andy I can go to any site I want to and it works fine. You say its me to you but what I don't understand is when I go to a site were I have posted linked photos they do not pull up? I am going through there site so that should break the me to you link right? I downloaded photos to my website all night last night set them up to sell and now I can't get to them or show them to people to buy.

    I have some messeges out to friends to try my site and the links I have but I have not heard back yet.
    I have not conntacted my ISP yet as you are the only site ( my website ) that I can not get to. To me that shows that it is not the ISP but I could be wrong I guess? In the end I can go anywere on the web but my website? Help........

    Dave
    I have shown you grabs, your site and the linked images are working fine for us.

    Can you try clearing fully and completely, your cache again? Closing and reopening your browser.

    Did you add any new security software?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • DTfuzzyDTfuzzy Registered Users Posts: 34 Big grins
    edited August 16, 2009
    OK I have cleared my cache again I have checked with my ISP they show no problems on there end. Everything may work for you but it does not for me any more ideas?
    Better to ask forgiveness than permission or so I have been told.

    http://www.daveturnerimages.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 16, 2009
    DTfuzzy wrote:
    OK I have cleared my cache again I have checked with my ISP they show no problems on there end. Everything may work for you but it does not for me any more ideas?

    Yes:

    Andy wrote:
    Did you add any new security software?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 16, 2009
    What happens here:

    http://www.daveturnerimages.com/gallery/7636592_fZasd#493727521_TNMCJ

    and here

    http://daveturner.smugmug.com/gallery/7636592_fZasd#493727521_TNMCJ
    Andy

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  • DTfuzzyDTfuzzy Registered Users Posts: 34 Big grins
    edited August 16, 2009
    Sorry did not add any new softwere. The links you left show up. Why can I not get daveturner.smugmug.com to come up? Does this link work for you
    http://www.motoutah.com/index.php?option=com_fireboard&Itemid=30&func=view&catid=37&id=82559

    cause it just shows red X's for me? Thanks for your help here.

    Dave
    Better to ask forgiveness than permission or so I have been told.

    http://www.daveturnerimages.com/
  • DTfuzzyDTfuzzy Registered Users Posts: 34 Big grins
    edited August 16, 2009
    OK why are things kind of working now and any idea on what is causing it to go in and out?
    Better to ask forgiveness than permission or so I have been told.

    http://www.daveturnerimages.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 16, 2009
    DTfuzzy wrote:
    Does this link work for you
    http://www.motoutah.com/index.php?option=com_fireboard&Itemid=30&func=view&catid=37&id=82559

    cause it just shows red X's for me? Thanks for your help here.

    Dave

    yes
    20090817-e75i2cqhbu9e8cesunxce2rwb6.jpg
    Andy

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  • DTfuzzyDTfuzzy Registered Users Posts: 34 Big grins
    edited August 16, 2009
    Well your better than me Andy cause its still just red X's when I sign on but at least I can now go to my website. Any ideas on what is causing this?
    Better to ask forgiveness than permission or so I have been told.

    http://www.daveturnerimages.com/
  • James HJames H Registered Users Posts: 92 Big grins
    edited August 16, 2009
    Dave, the MotoUtah page loaded lightning fast for me. Great photos of the kids, btw.clap.gif
    --James

    Homepage - James Hill Photography

  • DTfuzzyDTfuzzy Registered Users Posts: 34 Big grins
    edited August 16, 2009
    James thanks I guess it maybe is on my end I just wish I knew what it was that is screwing up? Oh and thanks for the comments
    Better to ask forgiveness than permission or so I have been told.

    http://www.daveturnerimages.com/
  • DTfuzzyDTfuzzy Registered Users Posts: 34 Big grins
    edited August 16, 2009
    Ok this is really driving me nuts once again I can't get my photos to load on my website nor do they show up on forum sites ( at least to me that is ) what is going on here? My photos will load for me in 2-3 min on my site but thats it I just don't know were the block is coming from please don't tell me I have to clear my cashe every few hours? headscratch.gif
    Better to ask forgiveness than permission or so I have been told.

    http://www.daveturnerimages.com/
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited August 16, 2009
    I checked out the forum and saw all the images loading fine. headscratch.gif Sounds like something going on dns-wise. Try changing DNS servers on your computer to these: 69.1.30.43 69.1.30.42. If after changing these everything works consistantly, then it was some sort of intermittant screwy dns issue.
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • DTfuzzyDTfuzzy Registered Users Posts: 34 Big grins
    edited August 16, 2009
    Ok this will sound dumb but were do I do that at? I tried doing that but then I could not get any page to open up ( I may have done it wrong ) but now I can't even get my home page to open up to see what people have ordered? Sorry Andy but I am really having a bitch of a time now.

    Dave
    Better to ask forgiveness than permission or so I have been told.

    http://www.daveturnerimages.com/
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited August 16, 2009
    SamirD wrote:
    I checked out the forum and saw all the images loading fine. headscratch.gif Sounds like something going on dns-wise. Try changing DNS servers on your computer to these: 69.1.30.43 69.1.30.42. If after changing these everything works consistantly, then it was some sort of intermittant screwy dns issue.
    DNS servers should be specific to your ISP. What is the right setting for one person is not necessarily the right setting for someone else.
    --John
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  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited August 16, 2009
    jfriend wrote:
    DNS servers should be specific to your ISP. What is the right setting for one person is not necessarily the right setting for someone else.
    Agreed, but usually the only thing that changes is the number of hops and the ping times. This would have been a diagnostic step, if anything.

    There's a Mustang site I frequent that has terrible intermittant DNS issues. Their solution is to have people that are having trouble use openDNS dns servers.
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited August 16, 2009
    DTfuzzy wrote:
    Ok this will sound dumb but were do I do that at? I tried doing that but then I could not get any page to open up ( I may have done it wrong ) but now I can't even get my home page to open up to see what people have ordered? Sorry Andy but I am really having a bitch of a time now.
    Can you get to anything else on the Internet? Or just your home page?
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
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