iPhone question

chrismoore

After entering my sites URL into safari on iPhone, the page loads and then immediately closes its window. This happens if I enter an extension as well (eg "about") or if I access it by clicking on a link from another page. Is there some setting I need to change?
Thanks

Allen

chrismoore wrote:

After entering my sites URL into safari on iPhone, the page loads and then immediately closes its window. This happens if I enter an extension as well (eg "about") or if I access it by clicking on a link from another page. Is there some setting I need to change?
Thanks

Your site loads here in safari on iPhone 3GS. Clicking "about" in nav goes to about page.

But /iPhone doesn't work, do you have iPhone toggle off in your control panel?

Andy

You've disabled iphone and feeds

chrismoore

It must be my phone then. As soon as the page is done loading, it closes itself and disappears as an open safari page.

Andy, I designed this site as a second smug site, somewhat of a portfolio site. I'll enable rss when I get it all squared away, but I won't allow /iPhone until we have more control over it's UI.

I'll see if resetting safari on my phone (3gs) helps but if it loads completely for you i guess it's a problem on my end. Thanks again for the quick replies.

mbrady

This sounds like the exact same thing I reported here a couple weeks ago (I was just about to bump that thread to get a status update):
http://www.dgrin.com/showthread.php?t=153111

It looks like Smugmug is serving up something that's not entirely friendly to the iPhone's Safari browser.

Edit: I tried your site on my iPhone and got the same crash as you're reporting.

Andy

mbrady wrote:

This sounds like the exact same thing I reported here a couple weeks ago (I was just about to bump that thread to get a status update):
http://www.dgrin.com/showthread.php?t=153111

It looks like Smugmug is serving up something that's not entirely friendly to the iPhone's Safari browser.

Edit: I tried your site on my iPhone and got the same crash as you're reporting.

Yeah I've asked our engineers to look. We'll report when we have news.

chrismoore

Update please
Any update on this? I'm not able to view my (non-iPhone-version) site on mobile safari, nor those of other smugmug photogs whose links I've clicked while traveling with only my phone to use for internet. Lots of people do most of their browsing mobile during the day and I hate to think how many hits I lost because someone clicked on my site's link, only to have the page not load, and then not come back. I hope this will be fixed soon.

mbrady

I was hoping last night's release would have included a fix for this, but not yet I guess...

chrismoore

This is getting very frustrating. Not only not being ableto view/edit my own site or viewing others sites, but the thought that people (potential customers) may try to view my site while on their iPhone,not being able to do so and never coming back is especially bothersome. I do a lot of browsing on the iPhone while on the go, and many others do as well. Please fix this. Thanks.

Andy

chrismoore wrote:

This is getting very frustrating. Not only not being ableto view/edit my own site or viewing others sites, but the thought that people (potential customers) may try to view my site while on their iPhone,not being able to do so and never coming back is especially bothersome. I do a lot of browsing on the iPhone while on the go, and many others do as well. Please fix this. Thanks.

Chris, it's working fine here, are you fully up2date on your iphone?

chrismoore

Andy wrote:

Chris, it's working fine here, are you fully up2date on your iphone?

I have iPhone disabled because I don't want viewers to go to the mobile smugmug site, I want them to view my site as on a regular browser. My iPhone is up to date.

I think it may have to do with the vanity url-- when I type www.exploringlightphotography.com, it crashes. When I type www.exploringlight.smugmug.com it works fine. Is that what you did?

Since I use a vanity url all my links elsewhere use it, not the smugmug url.

Andy

chrismoore wrote:

I have iPhone disabled because I don't want viewers to go to the mobile smugmug site, I want them to view my site as on a regular browser. My iPhone is up to date.

I think it may have to do with the vanity url-- when I type www.exploringlightphotography.com, it crashes. When I type www.exploringlight.smugmug.com it works fine. Is that what you did?

Since I use a vanity url all my links elsewhere use it, not the smugmug url.

I used your custom domain and got to your site with no trouble, and browsed around.

chrismoore

I guess that means its my phone then. Since other users had the same problem I thought it might be a smugmug problem. I cleared cache, cookies, etc, still same problem. Oh well, thanks for your help, sorry for the trouble.

Andy

chrismoore wrote:

I guess that means its my phone then. Since other users had the same problem I thought it might be a smugmug problem. I cleared cache, cookies, etc, still same problem. Oh well, thanks for your help, sorry for the trouble.

it's no trouble - and I'm not aware of anyone else with the same issue - let's see if others have any trouble...

Allen

chrismoore wrote:

I guess that means its my phone then. Since other users had the same problem I thought it might be a smugmug problem. I cleared cache, cookies, etc, still same problem. Oh well, thanks for your help, sorry for the trouble.

Browsing your galleries works here.

chrismoore

Andy wrote:

it's no trouble - and I'm not aware of anyone else with the same issue - let's see if others have any trouble...

I was referring to this other thread, pretty much the same problem. Looks like someone was looking into it at one point, but doesnt explain why everything works fine for you (and now Allen), but not me.

http://www.dgrin.com/showthread.php?t=153111

mbrady

chrismoore wrote:

I was referring to this other thread, pretty much the same problem. Looks like someone was looking into it at one point, but doesnt explain why everything works fine for you (and now Allen), but not me.

http://www.dgrin.com/showthread.php?t=153111

Yeah, that's the thread I started awhile back.

And for the record, every smugmug site with a custom domain is still broken on my iPhone as well (well, obviously I didn't test ALL of them, but everyone I tested exhibited the same problem (including Andy's Moon River Photography site)). They all exhibit the problem described at that link.

And since the page crashes before it finished loaded, I don't even get a chance to tap the link to go to the iPhone version of my site...

From the other thread, it seemed like docwalker narrowed it down to a cookie problem and was able to duplicate the crash.

RogersDA

FWIW when I used my 3G to go to that exploringlight...com address it starts to load, then Safari's screen goes blank, and the URL line shows about:blank.


Also - I have noticed that intermittently on my site. Sometimes my 3G shows the site, sometimes it does not (and I have disabled iphone from my control panel as well).

chrismoore

mbrady wrote:

Yeah, that's the thread I started awhile back.

And for the record, every smugmug site with a custom domain is still broken on my iPhone as well (well, obviously I didn't test ALL of them, but everyone I tested exhibited the same problem (including Andy's Moon River Photography site)). They all exhibit the problem described at that link.

And since the page crashes before it finished loaded, I don't even get a chance to tap the link to go to the iPhone version of my site...

From the other thread, it seemed like docwalker narrowed it down to a cookie problem and was able to duplicate the crash.

Good to hear its not just me, either our phones have some duplicate setting that's causing the problem or it is a smugmug bug. I tried loading about 10 custom domains today and every single one crashed, including Andy's as well. I've tried changing the settings on my iPhone safari to every possible combination and none worked. As I said earlier I'm not so much concerned about me not being able to access these sites as much as I worry about other potential customers going away forever because they can't browse on their iphone.

chrismoore

RogersDA wrote:

FWIW when I used my 3G to go to that exploringlight...com address it starts to load, then Safari's screen goes blank, and the URL line shows about:blank.


Also - I have noticed that intermittently on my site. Sometimes my 3G shows the site, sometimes it does not (and I have disabled iphone from my control panel as well).

I didn't get the "about:blank", for me the window just closes itself. Thanks for chiming in.

RogersDA

chrismoore wrote:

I didn't get the "about:blank", for me the window just closes itself. Thanks for chiming in.

Do you have a slideshow on the front page of your site?

RogersDA

At the end of your slideshow div (shown below) you have not closed the <center> tag:

<div id="slideshow"><center><object width="600" height="600" align="middle"><param value="http://www.smugmug.com/ria/ShizamSlides-2007090601.swf?AlbumID=10427807&AlbumKey=qgY7F&transparent=true&crossFadeSpeed=1500&showButtons=false&borderThickness=4&borderColor=1A1A1A&showThumbs=false&showLogo=false&setSpeed=fast&quot; name="movie"/>
<embed allowscriptaccess="always" allownetworking="all" width="600" src="http://www.smugmug.com/ria/ShizamSlides-2007090601.swf?AlbumID=10427807&AlbumKey=qgY7F&transparent=true&crossFadeSpeed=1500&showButtons=false&borderThickness=4&borderColor=1A1A1A&showThumbs=false&showLogo=false&setSpeed=fast&quot; wmode="transparent" height="500" type="application/x-shockwave-flash"></embed></object><center></div>

It needs to be </center>

Betcha' that will fix your iPhone problem.

chrismoore

RogersDA wrote:

Do you have a slideshow on the front page of your site?

Yes but when i load it using the smugmug domain instead of the vanity domain it comes up, there's just that blue box with a question mark where my slideshow would be as safari iphone does not support flash.

chrismoore

RogersDA wrote:

At the end of your slideshow div (shown below) you have not closed the <center> tag:



It needs to be </center>

Betcha' that will fix your iPhone problem.

Thanks! I'll give it a try, unfortunately smugmug is down again in read only mode and I can't do any edits. Bummer.

chrismoore

RogersDA wrote:

At the end of your slideshow div (shown below) you have not closed the <center> tag:



It needs to be </center>

Betcha' that will fix your iPhone problem.

Its back up now. It worked. Thank you soooo much. Other sites I tried are still not working, for example http://www.samlinvillephotography.com/

maybe he has a similar problem, though at a glance of his source I did not see any problem -- he has his slideshow coded in his biobox whereas mine is in the custom header.

thanks again.

RogersDA

For me your site still loads partially before it goes to the About:blank page (though it gets farther along than before - I can see the Flash icon in place of the slideshow now - I couldn't see that before).

I am still looking at the rest of your site soure code.

chrismoore

RogersDA wrote:

For me your site still loads partially before it goes to the About:blank page (though it gets farther along than before - I can see the Flash icon in place of the slideshow now - I couldn't see that before).

I am still looking at the rest of your site soure code.

Thanks, I don't know why your getting the about:blank, it loads fine for me. Do others sites with custom domains load ok for you?

RogersDA

chrismoore wrote:

Thanks, I don't know why your getting the about:blank, it loads fine for me. Do others sites with custom domains load ok for you?

Mine loads fine - 99% of the time - I think the times it does not is probably a phone-memory issue on my phone.

Unfortunately I can't easily check your html that is in each of the gallery descriptions. It appears that there may be some unclosed tags in them (missing </center> tags) but it a bit hard to check.

Interestingly enough on my laptop I can't get the embedded slideshow to load. The place-holder is there, but it will not run. <img src="https://us.v-cdn.net/6029383/emoji/headscratch.gif&quot; border="0" alt="" >

mbrady

One of the weird things about this though, is that going to sitename.smugmug.com works, while going to sitename.com does not. So it can't really be any particular messed up tags causing the problem, since the same stuff is served up in each of those scenarios.

If you load up sitename.com a second time without closing Safari first, then it does load.

Here's the steps to get all the various combinations of crashing and not crashing using my site as an example:

1. Start Safari on the iPhone
2. Type in www.ruama.com
3. Page will load most of the way then dump out to blank page (address bar shows "about:blank")
4. DO NOT CLOSE Safari - type in www.ruama.com again
5. This time it will load successfully
6. Close Safari - after closing and running Safari again, you're back to step 1 with the same crash sequence.
7. Open Safari
8. Type in ruama.smugmug.com - it will not crash under any circumstances.

The earlier smugmug tech seemed to think it was something cookie related - maybe it's getting confused between getting a cookie from ruama.com or smugmug.com and Safari bails out?

mbrady

Any update regarding the iPhone Safari crash? Smugmug sites using a custom domain still crash.

mbrady wrote:

One of the weird things about this though, is that going to sitename.smugmug.com works, while going to sitename.com does not. So it can't really be any particular messed up tags causing the problem, since the same stuff is served up in each of those scenarios.

If you load up sitename.com a second time without closing Safari first, then it does load.

Here's the steps to get all the various combinations of crashing and not crashing using my site as an example:

1. Start Safari on the iPhone
2. Type in www.ruama.com
3. Page will load most of the way then dump out to blank page (address bar shows "about:blank")
4. DO NOT CLOSE Safari - type in www.ruama.com again
5. This time it will load successfully
6. Close Safari - after closing and running Safari again, you're back to step 1 with the same crash sequence.
7. Open Safari
8. Type in ruama.smugmug.com - it will not crash under any circumstances.

The earlier smugmug tech seemed to think it was something cookie related - maybe it's getting confused between getting a cookie from ruama.com or smugmug.com and Safari bails out?

RogersDA

mbrady wrote:

Any update regarding the iPhone Safari crash? Smugmug sites using a custom domain still crash.

Actually - your site loads fine on my 3G now. I had cleared the Safari cache, cookies, etc. a few days ago so that there was no information about your site on my phone.