UGH! My site is ridiculously slow right now!

The Photo Booth

SmugMug is dragging right now. Image processing is taking WAY too long. Page refreshes are like molasses. All other websites I've tried appear to be functioning normally (including Digital Grin).

Nothing in the update blog. This is really frustrating!

Mark

Barb

Hi Mark,

I'm sorry you were running into slowness on the site last night. I was seeing some slowness myself, but fellow heroes seemed to not be having any problems. Everything is working great for me this morning. If you are still experiencing a problem, please let us know!

The Photo Booth wrote: »

SmugMug is dragging right now. Image processing is taking WAY too long. Page refreshes are like molasses. All other websites I've tried appear to be functioning normally (including Digital Grin).

Nothing in the update blog. This is really frustrating!

Mark

saaketham

My site's horribly slow too

jfriend

My site is slow right now. It look 7 seconds to display anything on this simple category page: http://jfriend.smugmug.com/Portfolio. dgrin is zippy so it's not a generic internet connection issue.

Barb

jfriend wrote: »

My site is slow right now. It look 7 seconds to display anything on this simple category page: http://jfriend.smugmug.com/Portfolio. dgrin is zippy so it's not a generic internet connection issue.

We've got Ops looking into it right now. Hang tight!

brecklundin

Barb wrote: »

We've got Ops looking into it right now. Hang tight!

I am sorry, that is a completely pointless comment. I am FED UP with this...I use SM to earn my living and have seen a steady DECLINE in income since I began using the "SHOW OFF" gallery in my eBay listings...it has now become clear that these MULTIPLE and constant "slow downs" to your system is a key reason for this loss of income...and pay a LOT of money to SM because this is what you do...host images...period nothing more nothing less and I expect 100% reliability. I want my money back...seriously, I have had enough. Right now none of my listings show any galleries as they should...all I get is an arrow and a"waiting on SmugMug API" status message. ENOUGH!

pmbpro

I was actually reading about the Pro account and was going to email the Heros about an account upgrade question, when I noticed the server hanging. I got a message:

503 Service Unavailable

No server is available to handle this request.


On a hunch, I went to my own photo site and got the same thing, so it seems the SmugMug portion is down?

brecklundin

pmbpro: I just got a gallery back...not 10 secs ago, but who knows if it will last out the day let alone the next 10-mins.

pmbpro

brecklundin wrote: »

pmbpro: I just got a gallery back...not 10 secs ago, but who knows if it will last out the day let alone the next 10-mins.

Thanks brecklundin! I'll try again.

Edited to add:

Yes, it's working again for now.

davedog

I am also getting this error on my smugmug site:

503 Service Unavailable

No server is available to handle this request.

Ether that or I get a blank gallery with no images, and then a refresh or two later, the images come up. Very slow though if it does work.

I love smugmug, but even on 'good days' the site isn't very quick.

brecklundin

nice to read your site is working finally...

As far as mine the "Show Off" gallery object is taking at minimum 10-seconds to show...when access via my site...it is taking as long as 20-seconds when called remotely via webpage either on eBay or on my own server. Hardly acceptable and hardly how it behaved when I first began to use that object. So, something is still not right. Plus I am on a fastish connection, not super fast, but fast enough so I know I notice slowness more. Then again a faster connection reveals flaws in the system as well...and 7.1mb/s is not a screamer connection by any means but not slow either but fast enough to detect server slowness.

Andy

http://status.blogs.smugmug.com/2010/08/18/site-issue-81810/

Flyinggina

SmugMug has slowed amost to a stop for me.

Added 3 photos to this gallery a few minutes ago.

Took forever to navigate to the gallery, then, once the photos showed as having been uploaded they photos didn't show - not even a processing thingie.

When the photos finally did show up, the thumbnails were wonky - one square the rest original (The gallery is set for "original.") I went to gallery preferences and changed the thumbnail preference to square and then found that they all showed as original. I switched back to original and a different photo showed up as a distorted square, while the rest looked fine.

I think maybe SM still has a problem.

Virginia

Yikes - now all of the thumbnails are squares even though I have set the preference for original. Also, some of the photographs are distorted. I sure do hope that the subjects of the portraits doesn't go looking at their gallery until this problem is solved. Ugly stuff.

jfriend

Flyinggina wrote: »

SmugMug has slowed amost to a stop for me.

Added 3 photos to this gallery a few minutes ago.

Took forever to navigate to the gallery, then, once the photos showed as having been uploaded they photos didn't show - not even a processing thingie.

When the photos finally did show up, the thumbnails were wonky - one square the rest original (The gallery is set for "original.") I went to gallery preferences and changed the thumbnail preference to square and then found that they all showed as original. I switched back to original and a different photo showed up as a distorted square, while the rest looked fine.

I think maybe SM still has a problem.

Virginia

Yikes - now all of the thumbnails are squares even though I have set the preference for original. Also, some of the photographs are distorted. I sure do hope that the subjects of the portraits doesn't go looking at their gallery until this problem is solved. Ugly stuff.

Yeah, there's still a significant problem. It took 15 seconds for any thumbnails or photos to show when I open a gallery. By then, most viewers will assume the site it busted and just go elsewhere. Even though the status page says things are "all clear", this is not working properly now.

pmbpro

My slideshow has both horizontal and vertical photos, which is supposed to happen, BUT...

My home page slideshow is acting weird in that certain photos in the slideshow would shrink down to nearly 1/2 the size! They stay proportionate, but just much smaller. When I refresh and replay the slideshow, then that picture that was shown "tiny", is regular size again, but other photos end up tiny too! It's very random, which photos get affected at each viewing -- sometimes 3, sometimes 4, at other times, just 1, but different photos each time. Sometimes it doesn't even happen!

The random shrinking of certain photos at unpredictable times is disturbing. Viewers will think that's supposed to be normal. What could be causing that?

Tim Kamppinen

It's taking an outrageous amount of time for a gallery I just uploaded to process the images and create watermarks... things are definitely not back to normal.

alacranera

It's taking about 25 seconds for the 503 Service Unavailable error to load. Great. Of course there is nothing on the status blog. Again

MJRPHOTO

My site is also not working right and is really slow in uploads. It was the same this morning at 11

zacHer0

Sorry for the slowness tonight. Ops is looking into it and hopefully will have a fix soon.

brecklundin

of course all of this is going to come to a crashing halt tomorrow night when I MUST be able and have schedule to upload images...costing me an entire weekend in income....again...I predict Read Only mode betwen 5PM-11PM thursday night...but that is WAG and scarcasm on my part, and a fair amount of bitterness as well, just apply my Guardian Angel Murphy to the situation...seems these issues snowball until the crash happens about 2-3 days after people begin noticing issues.

brecklundin

zacHer0 wrote: »

Sorry for the slowness tonight. Ops is looking into it and hopefully will have a fix soon.

Wow...that sure helps...it's all better now...thanks!!

pmbpro

Oops. My slideshow problem is a non-issue right now, since my site is down too, and I'm getting that message again:

503 Service Unavailable

No server is available to handle this request.

(I hope my slideshow problem isn't a separate issue...)

TheOnlooker

MJRPHOTO wrote: »

My site is also not working right and is really slow in uploads. It was the same this morning at 11

Hi Mike,

I'm Kevin one of the support heroes at SmugMug.

We have our engineers on this right now. They should be able to get everything up in no time! Sorry for the issues. :-(

Kevin
SmugMug Support Hero

Andy

Engineers are working on the issue. Please standby, and we're very sorry for the hassle.

Nicci

Just in case you need the info, I am having most of the problems mentioned in this thread as well.

Andy

We've updated our status blog again http://status.blogs.smugmug.com/2010/08/18/site-issue-81810-2/

Barb

Site should be back to normal now.

http://status.blogs.smugmug.com/2010/08/18/site-issue-81810-2/

We're very sorry for the inconvenience this evening!

RBrogen

Any update on why the site is wicked slow? It's been sporadic for a couple of days now.

Bear Dale

Its so bad right now.....its extremely frustrating.

adpace

Not only was it slow last night, I lost the color of my site. It looks fine in the customization window, but when I return to the real home page, it's white. Not sure if this is something related, but wanted to see if anyone else was having this issue.

thanks.

denisegoldberg

adpace wrote: »

Not only was it slow last night, I lost the color of my site. It looks fine in the customization window, but when I return to the real home page, it's white. Not sure if this is something related, but wanted to see if anyone else was having this issue.

I just took a look at your site, and your home page does not have a white background, looks to be a green / gray kind of color.

--- Denise