502 - Bad Gateway errors, & also long wait-times for creating new gallery

WinsomeWorks

I'm getting "502" Errors a lot, saying something like "502 - Bad Gateway". This has been for the past 3 days or so. This isn't an error message I'm used to seeing. It usually happens when I've just tried to move a photo to another gallery, or cropped something, or arranged photos under "Tools> Arrange" etc... so instead of going back to my gallery I get this error page. Sometimes the tool I was using has actually done its work once I've eventually gone back to the gallery, and sometimes not. At least I always seem to be able to get back to the gallery with no problem. But last night for instance, I got the "502" error maybe 8-10 times in a couple hrs. I'm on FF with Vista.

I'm also still experiencing long wait-times when forming new galleries (30-45 seconds are "fast" times right now, and usually it's slower than that) In the past, you'd click "upload" & the new gallery box would come right up.

BenA2

Me too
i've been getting the 502 Bad Gateway errors on and offy since Friday, 9/17.

WinsomeWorks

Still getting 502 errors & very slow gallery creation
I'm still getting the 502 thing-- several last night again & the night/day before. The last several times, it was right after I'd selected photos from a gallery to be moved to another gallery. When I hit "move" it went right to the "502 Bad Gateway" error. I got back to my page by hitting the refresh button. Again, sometimes the photos still moved. Other times they did not. It would be nice to hear "boo" about this from above. I'm still having the VERY slow gallery-creation too. It's being mentioned by others in this thread: http://www.digitalgrin.com/showthread.php?t=178194

Andy

We're looking into the slow gallery creation for some of you. It's hard to pin down since we have trouble replicating it. More as we get it.

SamirD

+1, I just saw it again, hit refresh and working like normal.

jfriend

+1. Just saw bad gateway on one of my galleries too. Hit the link again and it worked.

Andy

jfriend wrote: »

+1. Just saw bad gateway on one of my galleries too. Hit the link again and it worked.

Exactly what were you doing, John? Viewing, or something else?

jfriend

Andy wrote: »

Exactly what were you doing, John? Viewing, or something else?

Just clicked on a bookmarked link to a gallery page.

Allen

I've gotten a couple of bad gateway pages also in the last couple days. Like
clicking link from FB. Usually refresh clears them.

SamirD

Mine have typically came from going to a gallery or my homepage of categories. Refresh usually fixes the issue. I think I only ran into it multiple times once, and that was the first time it showed up. I think this was during the last time something else broke.

Malte

I had a bad gateway today, haven't seen it in ages, and I look every day. Never noticed slow gallery creation, but then I rarely create new ones.

Malte

WinsomeWorks

So last night it got even worse. Was worn out & unhappy after trying to move a bunch of photos. I'd already said I keep getting "Bad Gateway" errors-- often during moving photos, also when making a copy. I was trying to copy & move them from an archive gallery to a listed one. I spent lots of time figuring out which were best, & making copies. Got a few 502 errors during that process... sometimes "refresh" brought the copy into view. Sometimes I had to copy them again. Out of 25 or more photos, all were supposed to get moved to one gallery. Only 2 were getting moved to a different gallery. Of course, I couldn't simply use "move to several galleries" because there's absolutely no i.d. on the thumbs... it's a great, useless tool for that reason... I could never have discerned one from another in this case. So I first tried to move the 2 photos. They would keep appearing to move, but never did. This went on for about 7 tries, and then I finally gave up. Those thumbnails of the copies still showed in the archive gallery as if I'd never even tried to move them.

Next I worked on the other 23 or so-- tried to move the copies to a second, listed gallery. I got the 502 once & nothing had moved. But then, on 2nd try, everything did appear to move-- at least, no second copies were left in the original archive gallery. I was thrilled-- until I looked in the destination gallery. NO photos! I figured they'd show up in a bit, but no. I looked for them elsewhere, but they've definitely just disappeared. None of the 23 copies I made one-by-one are there either. However, the first 2 thumbs-- the ones that remained in the gallery after I gave up trying to move them?-- they eventually moved! I found them in their destination gallery hours later! Aarrgh. Big waste of time for 2 moved photos. I'm not crazy about posting links to my archives. If the heroes want to look, the source photos described were all coming from the 3 Asheville Downtown archive galleries from Dec. 2007.

SamirD

I've found a lot of the tools have quirks and issues. I've always found it easier to just upload from the original instead of copying. Move seems to work better for me, but I've found it quirky at times as well. Now, don't get me started on the rotate tool...

WinsomeWorks

SamirD wrote: »

I've found a lot of the tools have quirks and issues. I've always found it easier to just upload from the original instead of copying. Move seems to work better for me, but I've found it quirky at times as well. Now, don't get me started on the rotate tool...

Oh heavens-- you mean the thing where you go rotate all the photos that need one kind of rotation. Then you go back in after a few minutes & choose all the photos that need another kind of rotation & do them. Next thing you know, a bunch of photos have rotated in all the wrong ways.... I guess just because the tool can't handle having a second set rotating a different way from the first set? I don't know. Worst part is you never know how long you should wait. Meanwhile you wanna show your gallery & there sit your un-rotated photos. I hate that!!!! If it could just tell me when it's done "thinking" so I could go in & rotate the second set... Oh, sorry, I wasn't going to get you started

SamirD

WinsomeWorks wrote: »

Oh heavens-- you mean the thing where you go rotate all the photos that need one kind of rotation. Then you go back in after a few minutes & choose all the photos that need another kind of rotation & do them. Next thing you know, a bunch of photos have rotated in all the wrong ways.... I guess just because the tool can't handle having a second set rotating a different way from the first set? I don't know. Worst part is you never know how long you should wait. Meanwhile you wanna show your gallery & there sit your un-rotated photos. I hate that!!!! If it could just tell me when it's done "thinking" so I could go in & rotate the second set... Oh, sorry, I wasn't going to get you started

Actually, what I do is open two windows simultaneously with the rotate tool. Then I scroll down and the window on the left is for left rotates and the one on the right is for right rotates. Then I submit one and wait a second or two and submit the other. I then only have the rotate the few that I missed or that the system missed.

WinsomeWorks

SamirD wrote: »

Actually, what I do is open two windows simultaneously with the rotate tool. Then I scroll down and the window on the left is for left rotates and the one on the right is for right rotates. Then I submit one and wait a second or two and submit the other. I then only have the rotate the few that I missed or that the system missed.

Wow-- cool, and this works? It's weird that that would work but the "normal" way wouldn't. I'll be trying that for sure. May save some swearing.

Andy

WinsomeWorks wrote: »

Wow-- cool, and this works? It's weird that that would work but the "normal" way wouldn't. I'll be trying that for sure. May save some swearing.

Why do you need to rotate so much on SmugMug? Most cameras have an auto-rotate feature, that automagically applies a tag in the exif, which we read, and then we just do the right thing, with zero involvement from you. Does your camera not have that?

jfriend

Andy wrote: »

Why do you need to rotate so much on SmugMug? Most cameras have an auto-rotate feature, that automagically applies a tag in the exif, which we read, and then we just do the right thing, with zero involvement from you. Does your camera not have that?

Yeah, I NEVER have to rotate images on Smugmug. The rotation EXIF just works for me.

SamirD

Andy wrote: »

Why do you need to rotate so much on SmugMug? Most cameras have an auto-rotate feature, that automagically applies a tag in the exif, which we read, and then we just do the right thing, with zero involvement from you.

Even if your camera has this feature, if you plan on using SM as one of your backups, rotated images are actually 'altered' and won't compare bit-by-bit with the original from your camera. I keep non-rotated images in separate galleries for a bit-by-bit archive and then manually rotate the rest.

WinsomeWorks

Andy wrote: »

Why do you need to rotate so much on SmugMug? Most cameras have an auto-rotate feature, that automagically applies a tag in the exif, which we read, and then we just do the right thing, with zero involvement from you. Does your camera not have that?

Well, you know, Andy, I really don't know! I mean, seriously??! I would just LOVE it whenever you "do the right thing"!! I mean, do you not think that I would love to avail myself of every single automagical thing that could happen around here (or in my camera??!) No, I think I just rotate them for the pure fun of it. Let's see-- I've used a bunch of different cameras whose photos I have on here. I've had to rotate photos from every model at times... some more than others of course. The main 2 cameras I've used (neither of which are mine, so we can't technically say "your camera here) are: Nikon D1x -- yes, very old.. 2001 & Olympus E-500 -- not as old. With those two-- sometimes I have to rotate a lot. Sometimes not. I've used other way less sophisticated cameras in a pinch-- Canon Powershot, Sony Cybershot, HP something-er-nother. Anything I've actually fixed & edited in PS is usually rotated correctly-- usually! Let's see, on those "all" I gotta do is go into each & fix the caption, which you guys take out of the wrong field from PS.

You know, it just blows me away sometimes how you're so shocked that people actually use & need to & want to use these tools that Smug has & that are often so glitchy! I've gotten that feedback a lot here--- "what, why would you want to use that tool?" or "why don't you just do it this way... with some workaround". What I take from that is, "why would you want that tool to work correctly or work well all the time-- you don't really need it, do you?" Yikes. This has been a real eye-opener. Yes, if these tools are here, they'll become important to people and we may actually want to use them-- a lot-- wonder of wonders! I have no idea what's wrong behind the scenes that makes so many of them so buggy-- it's exasperating, honestly. There are so many not working correctly right now with promises of being fixed, & I just don't feel like spending this much time explaining them all & waiting til they can be "replicated".

That's what we hear so often, that they can't be replicated. And yet on the other hand I hear from other programmers that you shouldn't always need replication in order to find buggy-ness. But how would I know. All I know is-- you know that note on our Javascript custom. box that says "slow & buggy script has been known to make grown men cry"?! Yeah, ditto w/ slow & buggy tools-- makes grown women cry! :cry The partial list of tool things that's not working correctly & in some cases hasn't been for year(s) is:

Rotate-- no warning within the tool that it can't handle more than one type of rotation within a period of a few min. to an hour. You only learn this by plenty of trial & error & a lot of wasted time.
Crop-- takes you back to page one of gallery. (Color effects also does this frequently)
Move-- doing all kinds of random things as described in this thread. (only recently)
Arrange Galleries or arrange sub-categories --doesn't stick... for ages now.
Delete Photo -- photo doesn't always delete
Watermarking-- issues going back ages, with old watermarks not really being removed & long detailed explanations needed to explain to people how to finally & thoroughly remove them (painstakingly) gallery by gallery before adding the new one. After a year, I still haven't gotten to every one & find stupid old watermarks routinely :cry displayed on certain sizes of my photos, just like everyone else around here who's tried changing wms.
Color Effects-- sorta works, but ever since "tanning" stopped working over a yr. ago, when it got "fixed", "tanning" was given a different & strange color twinge. I used to use it frequently & it had a much more yellowish bias that made sense. Now it just turns every image green & there's never a need for that. Also, several yrs. ago when I joined, I was told that basic lightening & darkening were around the corner. The most needed/basic effect ever, yet we still don't have it.
Move to multiple galleries & every other tool (several "arrange" tools & others: this isn't a bug, but the lack of photo i.d. and/or the lack of any usable gallery list to choose from (besides some bizarre random list of my hundreds of galleries) make some of these tools either useless or completely ridiculous. On "Buy photo" & some other tools, especially whatever the public sees ( ! ) the photog should have the choice if they want the image i.d. or the caption displayed... that is truly bad news & bad form to have no choice if you're wanting to sell your images.

So there's the long answer. Sorry, but this buggy tools thing is really bugging me & you hit a nerve, & I'm really tired of describing tool-bugs for so long until they're fixed. The short answer is? Yes. We use the tools! It's amazing! If we're not supposed to, or they're not going to be adequately looked at constantly & on an all-over buggyness-addressing-basis, don't put 'em there cuz we sillies may actually try to use them.

Andy

WinsomeWorks wrote: »

Well, you know, Andy, I really don't know! I mean, seriously??! I would just LOVE it whenever you "do the right thing"!! I mean, do you not think that I would love to avail myself of every single automagical thing that could happen around here (or in my camera??!) No, I think I just rotate them for the pure fun of it. Let's see-- I've used a bunch of different cameras whose photos I have on here. I've had to rotate photos from every model at times... some more than others of course. The main 2 cameras I've used (neither of which are mine, so we can't technically say "your camera here) are: Nikon D1x -- yes, very old.. 2001 & Olympus E-500 -- not as old. With those two-- sometimes I have to rotate a lot. Sometimes not. I've used other way less sophisticated cameras in a pinch-- Canon Powershot, Sony Cybershot, HP something-er-nother. Anything I've actually fixed & edited in PS is usually rotated correctly-- usually! Let's see, on those "all" I gotta do is go into each & fix the caption, which you guys take out of the wrong field from PS.

It should be 100% of the time if your editing program is compliant. We can help if you boil this down to a few details, Anna Lisa - exact make of camera that's not rotating automatically for you (I'll go look and see how to set it if it's settable on the camera for you).

Malte

Andy wrote: »

It should be 100% of the time if your editing program is compliant. We can help if you boil this down to a few details, Anna Lisa - exact make of camera that's not rotating automatically for you (I'll go look and see how to set it if it's settable on the camera for you).

I think you're missing Anna Lisa's point Andy. What I took away from the post was that tools that exist on SmugMug should work well regardless of weather they also should work in most cameras. From my own experience the in camera level works well until you tilt the camera far forward or backwards, then the photos get wonky or no orientation data. You could of course still argue that we could rotate these few photos on our computers, but that doesn't instill very much confidence in your product.

Malte

WinsomeWorks

Exactly, Malte -- I don't know if Andy read down far enough!! And yes, I'm very often doing precisely that-- taking photos from weird angles with a heavy tilt or even diagonal. One of my main themes in my nature photography is "flowers from below", in fact. "My" Nikon even has a fantastic feature -- a second shutter & grip for vertical shots. I wasn't used to it for awhile & didn't use it, because I was used to taking verticals with my right hand curved around the top of the camera. But now I use it a lot. Oddly, those shots don't always know to stay vertical. That's the other thing to remember in this rotation bit-- people who take a lot of verticals (which I do) are pretty well split on which way they shoot them-- hand curved to the left & above the camera, or hand curved right & below. So I don't think cameras have all gotten smart enough yet to figure this out. It does seem to make a difference, I've noticed. Interestingly, the p&s cameras I've used seem to end up smarter on the upload than the complex SLRs. I normally haven't needed as much rotating with them.

Andy

Malte wrote: »

I think you're missing Anna Lisa's point Andy. What I took away from the post was that tools that exist on SmugMug should work well regardless of weather they also should work in most cameras. From my own experience the in camera level works well until you tilt the camera far forward or backwards, then the photos get wonky or no orientation data. You could of course still argue that we could rotate these few photos on our computers, but that doesn't instill very much confidence in your product.

Malte

OH I read the whole thing - and was trying to assist WW if there's any help I can give. We expect to work on tools again in the not so distant future.

CWSkopec

FWIW, I got a 502 today at lunch time while attempting to crop a photo. Cropped, it went through the saving process, I received an error message saying that it couldn't be saved because it was in the process of being cropped. So I clicked "Back to Gallery" got the 502 message, refreshed and all was fine and the photo was in fact cropped properly. (Last image in this gallery)

Also while going through an event I set up last week to test out the feature (just had never needed it before) I got intermitten 502s when removing favorites and refreshing to have the removed ones disappear from the gallery.

WinsomeWorks

Andy wrote: »

It should be 100% of the time if your editing program is compliant. We can help if you boil this down to a few details, Anna Lisa - exact make of camera that's not rotating automatically for you (I'll go look and see how to set it if it's settable on the camera for you).

Andy, forgot to say that I don't have the Nikon at the moment-- until I can afford to get it out of the shop. So I can't tweak any settings on that.... hopefully soon. I'm sure it would already be set to do whatever rotating it's capable of, though. I wouldn't have changed that setting, & my brother whose camera it is, is a techie. Most of the settings are still on whatever he had them on. Thanks though-- if you happen to see anything on the E 500 that would be cool. I would imagine that that camera also is set to rotate whatever it can. It's probably more a factor of what Malte mentioned, but I really don't know. All I know is, I do love SmugMug's tools. Especially when they're all working!

John Hayes

WinsomeWorks wrote: »

Well, you know, Andy, I really don't know! I mean, seriously??! I would just LOVE it whenever you "do the right thing"!! I mean, do you not think that I would love to avail myself of every single automagical thing that could happen around here (or in my camera??!) No, I think I just rotate them for the pure fun of it. Let's see-- I've used a bunch of different cameras whose photos I have on here. I've had to rotate photos from every model at times... some more than others of course. The main 2 cameras I've used (neither of which are mine, so we can't technically say "your camera here) are: Nikon D1x -- yes, very old.. 2001 & Olympus E-500 -- not as old. With those two-- sometimes I have to rotate a lot. Sometimes not. I've used other way less sophisticated cameras in a pinch-- Canon Powershot, Sony Cybershot, HP something-er-nother. Anything I've actually fixed & edited in PS is usually rotated correctly-- usually! Let's see, on those "all" I gotta do is go into each & fix the caption, which you guys take out of the wrong field from PS.

You know, it just blows me away sometimes how you're so shocked that people actually use & need to & want to use these tools that Smug has & that are often so glitchy! I've gotten that feedback a lot here--- "what, why would you want to use that tool?" or "why don't you just do it this way... with some workaround". What I take from that is, "why would you want that tool to work correctly or work well all the time-- you don't really need it, do you?" Yikes. This has been a real eye-opener. Yes, if these tools are here, they'll become important to people and we may actually want to use them-- a lot-- wonder of wonders! I have no idea what's wrong behind the scenes that makes so many of them so buggy-- it's exasperating, honestly. There are so many not working correctly right now with promises of being fixed, & I just don't feel like spending this much time explaining them all & waiting til they can be "replicated".

That's what we hear so often, that they can't be replicated. And yet on the other hand I hear from other programmers that you shouldn't always need replication in order to find buggy-ness. But how would I know. All I know is-- you know that note on our Javascript custom. box that says "slow & buggy script has been known to make grown men cry"?! Yeah, ditto w/ slow & buggy tools-- makes grown women cry! :cry The partial list of tool things that's not working correctly & in some cases hasn't been for year(s) is:

Rotate-- no warning within the tool that it can't handle more than one type of rotation within a period of a few min. to an hour. You only learn this by plenty of trial & error & a lot of wasted time.
Crop-- takes you back to page one of gallery. (Color effects also does this frequently)
Move-- doing all kinds of random things as described in this thread. (only recently)
Arrange Galleries or arrange sub-categories --doesn't stick... for ages now.
Delete Photo -- photo doesn't always delete
Watermarking-- issues going back ages, with old watermarks not really being removed & long detailed explanations needed to explain to people how to finally & thoroughly remove them (painstakingly) gallery by gallery before adding the new one. After a year, I still haven't gotten to every one & find stupid old watermarks routinely :cry displayed on certain sizes of my photos, just like everyone else around here who's tried changing wms.
Color Effects-- sorta works, but ever since "tanning" stopped working over a yr. ago, when it got "fixed", "tanning" was given a different & strange color twinge. I used to use it frequently & it had a much more yellowish bias that made sense. Now it just turns every image green & there's never a need for that. Also, several yrs. ago when I joined, I was told that basic lightening & darkening were around the corner. The most needed/basic effect ever, yet we still don't have it.
Move to multiple galleries & every other tool (several "arrange" tools & others: this isn't a bug, but the lack of photo i.d. and/or the lack of any usable gallery list to choose from (besides some bizarre random list of my hundreds of galleries) make some of these tools either useless or completely ridiculous. On "Buy photo" & some other tools, especially whatever the public sees ( ! ) the photog should have the choice if they want the image i.d. or the caption displayed... that is truly bad news & bad form to have no choice if you're wanting to sell your images.

So there's the long answer. Sorry, but this buggy tools thing is really bugging me & you hit a nerve, & I'm really tired of describing tool-bugs for so long until they're fixed. The short answer is? Yes. We use the tools! It's amazing! If we're not supposed to, or they're not going to be adequately looked at constantly & on an all-over buggyness-addressing-basis, don't put 'em there cuz we sillies may actually try to use them.

Great post!

SamirD

Ditto on the tools. I didn't think about how much time I actually lose each week until I went through the list and saw how many times I run into each issue. :cry

Andy

Anna Lisa,

WinsomeWorks wrote: »

Rotate-- no warning within the tool that it can't handle more than one type of rotation within a period of a few min. to an hour. You only learn this by plenty of trial & error & a lot of wasted time.

We don't hear much about this - but I suspect that the issue you're having will disappear, hopefully soon, with some back-end changes we're making. Fingers crossed. In the meantime, take the suggestion of another poster here, open one window to rotate stuff one way, and another window to rotate stuff the other way. Then give us a little time to get the job done

Crop-- takes you back to page one of gallery. (Color effects also does this frequently)

Bugged, hopefully we'll get to modifying this behavior soon enough for you!

Move-- doing all kinds of random things as described in this thread. (only recently)

Same as the rotate stuff - hopefully this will improve for you.

Arrange Galleries or arrange sub-categories --doesn't stick... for ages now.

We still need help replicating this. I know it sucks but when Doc can't replicate it's very hard for us - so I'd ask that you email our help desk, ATTN: Doc, specifically on this one bug and offer to help with steps to replicate? We'd really appreciate it.

Delete Photo -- photo doesn't always delete

improvements to the way we process images should make this not happen, I hope!

Watermarking-- issues going back ages, with old watermarks not really being removed & long detailed explanations needed to explain to people how to finally & thoroughly remove them (painstakingly) gallery by gallery before adding the new one. After a year, I still haven't gotten to every one & find stupid old watermarks routinely :cry displayed on certain sizes of my photos, just like everyone else around here who's tried changing wms.

Watermarking works without fail if one uses the tools>many photos>watermarking tool. But I agree that the gallery setting probably confuses folks and we have a bug lodged to try and improve it.

Color Effects-- sorta works, but ever since "tanning" stopped working over a yr. ago, when it got "fixed", "tanning" was given a different & strange color twinge. I used to use it frequently & it had a much more yellowish bias that made sense. Now it just turns every image green & there's never a need for that. Also, several yrs. ago when I joined, I was told that basic lightening & darkening were around the corner. The most needed/basic effect ever, yet we still don't have it.

We didn't change the tanning formula, Anna Lisa. Not at all. We do have basic lightening and darkening (and more) via Picnik. We hope to add more stuff on our site as far as color tools, but since we do have Picnik, it's further down the list.

Move to multiple galleries & every other tool (several "arrange" tools & others: this isn't a bug, but the lack of photo i.d. and/or the lack of any usable gallery list to choose from (besides some bizarre random list of my hundreds of galleries) make some of these tools either useless or completely ridiculous.

We're gonna have a better tools & organizer, it's on the list.

On "Buy photo" & some other tools, especially whatever the public sees ( ! ) the photog should have the choice if they want the image i.d. or the caption displayed... that is truly bad news & bad form to have no choice if you're wanting to sell your images.

we do, http://img.skitch.com/20100925-8kue2m4yhapwfddc4351musayq.jpg shows you. If I'm missing something there, let me know?

WinsomeWorks

WE've been thru a lot of this before, but.. whatever . Guess we're going thru it again. .

Andy wrote: »

Anna Lisa,


We don't hear much about this - but I suspect that the issue you're having will disappear, hopefully soon, with some back-end changes we're making. Fingers crossed. In the meantime, take the suggestion of another poster here, open one window to rotate stuff one way, and another window to rotate stuff the other way. Then give us a little time to get the job done
Bugged, hopefully we'll get to modifying this behavior soon enough for you!
Same as the rotate stuff - hopefully this will improve for you.We still need help replicating this. I know it sucks but when Doc can't replicate it's very hard for us - so I'd ask that you email our help desk, ATTN: Doc, specifically on this one bug and offer to help with steps to replicate? We'd really appreciate it. That "Arrange" one was already replicated, Andy. I don't see how helping with "steps" is possible or would do anything. It's a one-button feature. There are no steps. You click arrange, you move stuff, you click "Save". Save just doesn't work a lot of the time. Lots & lots of people see this & have reported it. There aren't any "steps" to go through. The button that doesn't work right is "Save". Can't the programming gurus find some reason the "save" button is buggy? That the click doesn't register a lot of the time? It's just that "save" button... that's the thing to focus on.
improvements to the way we process images should make this not happen, I hope!
Watermarking works without fail if one uses the tools>many photos>watermarking tool. This is absolutely not true. I have emails from a Smug hero about the issue. He even called me to explain the whole thing because it's complicated. I've taken time to explain the method you have to use to a number of people here on the forum. I can't go thru it again now... you can probably search for it. I'm talking about when you have switched watermarks. You can't just use the tool once & switch it & get the old one to remove from all sizes./copies of your photo. I find photos every week that never switched... more than a yr. later! You first must remove the old one... a couple times at least, the hero told me. People have no clue to do this. But I agree that the gallery setting probably confuses folks and we have a bug lodged to try and improve it.
We didn't change the tanning formula, Anna Lisa. Not at all. I'm sorry, but I just don't believe this. If you guys didn't change it, something changed it! I mean, look what it does to photos now. Do you have any photos you want to look more chartreuse? I doubt it. How could I have used it all the time in the past, & now (precisely since it stopped working & got fixed) it doesn't make any kind of photo look better? We do have basic lightening and darkening (and more) via Picnik. We hope to add more stuff on our site as far as color tools, but since we do have Picnik, it's further down the list. Yeah, PicNik would be great- EXCEPT for the major downsizing of files. That's why at least a basic, simple lighten-darken tool would be just incredible. It's too ridiculously basic to be far down any list. Like I said, Wal-Mart has it. And I can't even stand to put us in the same sentence with Wal-Mart!
We're gonna have a better tools & organizer, it's on the list.
we do, http://img.skitch.com/20100925-8kue2m4yhapwfddc4351musayq.jpg shows you. If I'm missing something there, let me know?

I'll have to look at that later... away from home & can't figure out quite what it's showing me. I haven't seen any way to choose what to display on the "buy" tool. Ok, gotta go. Hope this explains some stuff better. P.S. the new font color-picker is lovely!

Andy

WinsomeWorks wrote: »

P.S. the new font color-picker is lovely!

it actually makes quoting posts like yours very hard. It'd be great if you just left stuff be black, it's much easier for us to handle - thanks!