J Friedl's Smugmug Export Problem

SVFocusSVFocus Registered Users Posts: 34 Big grins
edited April 6, 2011 in SmugMug Support
I've been having a problem on export. I keep getting the pop-up:

Error response from SmugMug
Error reply from SmugMug: invalid login

This happened a few days ago for the first time so I downloaded the newest version after waiting for a while then it worked. Since about 9:30 PDT yesterday until now I haven't been able to update my galleries.

Anybody know what might be the problem?
«1

Comments

  • flygirlflygirl Registered Users Posts: 177 Major grins
    edited March 27, 2011
    uploaders not working??
    I have tried several of the different uploaders that usual work and the say uploaded, then I go to the website and see the processing indicator and then a minute later the images are gone. ne_nau.gif

    Thanks
    Nancy
    All the best:thumb
    Nancy
    www.naturesportal.net
    www.naturesportal.blogspot.com
    Home of The Quick Action Harness
    www.quickactionharness.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 27, 2011
    Hi, your upload log is full of errors, please write our Support Heroes and we'll help.

    http://www.naturesportal.net/homepage/uploadlog.mg
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • flygirlflygirl Registered Users Posts: 177 Major grins
    edited March 27, 2011
    Just did that, thanks Andy!

    Nancy
    All the best:thumb
    Nancy
    www.naturesportal.net
    www.naturesportal.blogspot.com
    Home of The Quick Action Harness
    www.quickactionharness.com
  • NimaiNimai Registered Users Posts: 564 Major grins
    edited March 27, 2011
    flygirl wrote: »
    I have tried several of the different uploaders that usual work and the say uploaded, then I go to the website and see the processing indicator and then a minute later the images are gone. ne_nau.gif

    Thanks
    Nancy
    FWIW, I'm having a similar problem. Photos seem to upload fine from the uploader. And, to Andy's point, my Upload Log is full of errors.
    Emailing now!
    photosByNimai.com
  • denisegoldbergdenisegoldberg Administrators Posts: 14,403 moderator
    edited March 27, 2011
    So am I. Just sent an email to the help desk.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • concord977concord977 Registered Users Posts: 83 Big grins
    edited March 27, 2011
    I am also experiencing significant errors uploading.

    10 of 21 images will upload. The other 11 just won't go, regardless of which uploader I use.
    SmugMug || Facebook || FlightAware || Airport-Data || Flickr || Panoramio
  • kd2kd2 Registered Users Posts: 179 Major grins
    edited March 27, 2011
    Me too. Seems to be uploading right now, but I had to load them three times, the first two times nothing happened, they just sat there. No error messages, just nothing. We'll see if it takes all the way.
    ~Kathy
    Success Coach, Motivational Speaker, Professional Photographer
    "Enriching Lives through Images and Inspiration"
    www.kathleendavenport.com


  • cfrey6cfrey6 Registered Users Posts: 114 Major grins
    edited March 27, 2011
    denisegoldberg wrote: »
    So am I. Just sent an email to the help desk.

    --- Denise
    Uploading photos is quirky for me tonight, as well.
  • TCHappensTCHappens Registered Users Posts: 1 Beginner grinner
    edited March 27, 2011
    I'm having the same problem. Tried several different uploaders, they all just hang and then the processing image thing appears, hangs forever and then everything disappears!
  • AdamNPAdamNP Registered Users Posts: 178 Major grins
    edited March 27, 2011
    I can confirm this as well, all uploaders are failing.
  • cfrey6cfrey6 Registered Users Posts: 114 Major grins
    edited March 27, 2011
    Anything being done about this???
  • sara505sara505 Registered Users Posts: 1,684 Major grins
    edited March 27, 2011
    Yeah, what's going on???
    Sara

    www.SaraPiazza.com - Edgartown News - Trad Diary - Facebook
  • mmytonmmyton Registered Users Posts: 17 Big grins
    edited March 27, 2011
    Mine too. Lots of errors.
    mytonphotography.com
  • TenThirteenTenThirteen Registered Users Posts: 488 Major grins
    edited March 27, 2011
    Please help!!! I am having the same problem, and I have 8Pm as a deadline for previews tonight!!!! www.TenThirteenPhotography.com
    Canon Fan
  • kd2kd2 Registered Users Posts: 179 Major grins
    edited March 27, 2011
    I spoke too soon. Getting lots of "upload failed" messages.
    ~Kathy
    Success Coach, Motivational Speaker, Professional Photographer
    "Enriching Lives through Images and Inspiration"
    www.kathleendavenport.com


  • NimaiNimai Registered Users Posts: 564 Major grins
    edited March 27, 2011
    TenThirteen wrote: »
    Please help!!! I am having the same problem, and I have 8Pm as a deadline for previews tonight!!!! www.TenThirteenPhotography.com
    Rest assured, SmugMug is on it. You might have to apologize to your 8pm'er, but in my experience, people are understanding if you contact them soon and be reassuring.
    I'm confident things will be back to normal soon.
    photosByNimai.com
  • final_alarmfinal_alarm Registered Users Posts: 26 Big grins
    edited March 27, 2011
    I am having all sorts of problems uploading tonight too. I have 4 pics i need to get loaded tonight and i cant do it. I have tried even the most basic uploaded and no joy...
  • sskoutassskoutas Registered Users Posts: 437 Major grins
    edited March 27, 2011
    cfrey6 wrote: »
    Uploading photos is quirky for me tonight, as well.

    Me too. I might be in a slightly different situation though. I've used Jeffrey Friedl's LR plugin for a long time without issue. A couple of nights ago it started telling me that my uploads failed because "Error response from SmugMug, Error reply from SmugMug: invalid login." That doesn't make sense because that same plugin is showing that I am logged in AND it was allowed to create a gallery in my site from within the plugin.

    I went drag and drop for the couple of images I wanted posted the other night. It worked.

    Tonight I had to try hard to get a few pictures up. JF's plugin failed again, so I decided to try the built in Lightroom / Smugmug Publish Services. Read the how too, selected the images to sync, and hit publish... and waited for an awfully long time to get an error that stated "some export operations were not performed. upload timed out (X)" I received this error several times tonight... every time for all 5 images I was trying to upload EXCEPT for the last time I tried it. That last time 3 of 5 failed. I should note here that while I was waiting for these images to publish, I noticed that they were showing on my site a the "processing image" thumbnails. After the publish fail, those thumbnails went away.

    I then tried the drag-and-drop uploader, and that never loaded into my browser the first time. I tried again while typing this, and although it seems to have worked, the "verifying upload" portion hung for a long time.

    I say "seems to have worked" because as of the time I'm hitting submit on this reply, my site is only showing 5 "image processing" thumbs, so I'm not sure what I'm going to get

    sysinfo:
    MacPro / Snow Leopard 10.6.7 / Chrome 10.0.648.204. Speakeasy.net reports my connection speed at 13.5 down and 5.0 up.
    __________________
    Stephen Skoutas
    http://stephenskoutas.com
    sskoutas@gmail.com Certe, toto, sentio nos in kansate non iam adesse

    Please feel free to retouch and repost my images. Critique, Suggestions, and Technique tips always welcomed.
  • SheShootsSheShoots Registered Users Posts: 9 Beginner grinner
    edited March 27, 2011
    I'm trying to use the LR plugin as well and I'm getting an invalid time stamp error. Anyone else getting that?
  • sskoutassskoutas Registered Users Posts: 437 Major grins
    edited March 27, 2011
    sskoutas wrote: »
    Me too. I might be in a slightly different situation though. I've used Jeffrey Friedl's LR plugin for a long time without issue. A couple of nights ago it started telling me that my uploads failed because "Error response from SmugMug, Error reply from SmugMug: invalid login." That doesn't make sense because that same plugin is showing that I am logged in AND it was allowed to create a gallery in my site from within the plugin.

    I went drag and drop for the couple of images I wanted posted the other night. It worked.

    Tonight I had to try hard to get a few pictures up. JF's plugin failed again, so I decided to try the built in Lightroom / Smugmug Publish Services. Read the how too, selected the images to sync, and hit publish... and waited for an awfully long time to get an error that stated "some export operations were not performed. upload timed out (X)" I received this error several times tonight... every time for all 5 images I was trying to upload EXCEPT for the last time I tried it. That last time 3 of 5 failed. I should note here that while I was waiting for these images to publish, I noticed that they were showing on my site a the "processing image" thumbnails. After the publish fail, those thumbnails went away.

    I then tried the drag-and-drop uploader, and that never loaded into my browser the first time. I tried again while typing this, and although it seems to have worked, the "verifying upload" portion hung for a long time.

    I say "seems to have worked" because as of the time I'm hitting submit on this reply, my site is only showing 5 "image processing" thumbs, so I'm not sure what I'm going to get

    sysinfo:
    MacPro / Snow Leopard 10.6.7 / Chrome 10.0.648.204. Speakeasy.net reports my connection speed at 13.5 down and 5.0 up.

    update - drag-and-drop upload, previously hung on verifying upload, has now failed. Gallery is now showing 4 "image processing" thumbs instead of 5. I'll live. I'm going to bed for the night and will check back tomorrow. Hope above info helps a bit.
    __________________
    Stephen Skoutas
    http://stephenskoutas.com
    sskoutas@gmail.com Certe, toto, sentio nos in kansate non iam adesse

    Please feel free to retouch and repost my images. Critique, Suggestions, and Technique tips always welcomed.
  • denisegoldbergdenisegoldberg Administrators Posts: 14,403 moderator
    edited March 27, 2011
    I just checked the SmugMug status page at http://status.smugmug.com/. This icon on uploads says "The service is undergoing repairs." So smug is aware of the problem and working on it...

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • SheShootsSheShoots Registered Users Posts: 9 Beginner grinner
    edited March 27, 2011
    denisegoldberg wrote: »
    I just checked the SmugMug status page at http://status.smugmug.com/. This icon on uploads says "The service is undergoing repairs." So smug is aware of the problem and working on it...

    --- Denise

    Thanks for the info, I'm bookmarking that site :)
  • TenThirteenTenThirteen Registered Users Posts: 488 Major grins
    edited March 27, 2011
    Ahhhhh.... Stess!!!!!! Please keep working Hero's!!!! <3
    Canon Fan
  • IcebearIcebear Registered Users Posts: 4,015 Major grins
    edited March 27, 2011
    Hey folks. I think it's fixed. I'd been failing all evening, and just got one to go through from LR. clap.gif
    John :
    Natural selection is responsible for every living thing that exists.
    D3s, D500, D5300, and way more glass than the wife knows about.
  • TenThirteenTenThirteen Registered Users Posts: 488 Major grins
    edited March 27, 2011
    I am trying right now, fingers crossed!

    *edit*

    No dice, still failing :'(
    Canon Fan
  • TenThirteenTenThirteen Registered Users Posts: 488 Major grins
    edited March 27, 2011
    WOW................................

    REALLLY pissed off right now....


    Keep getting emails that it's fixed. IT'S NOT!!!!!!!!!!!!!!!!!!!!!!!!
    Canon Fan
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited March 28, 2011
    TenThirteen wrote: »
    WOW................................

    REALLLY pissed off right now....


    Keep getting emails that it's fixed. IT'S NOT!!!!!!!!!!!!!!!!!!!!!!!!

    from what i can see from the upload logs, your uploads have been successful. We have a bit of a backlog of images to be processed...but the ones that are currently in the queue will be processed.
    David Parry
    SmugMug API Developer
    My Photos
  • TenThirteenTenThirteen Registered Users Posts: 488 Major grins
    edited March 28, 2011
    Then where are my uploads? Because they certainly aren't on my site............. 2-3 maybe..... But after deleting and re-loading several times... Restarting my brand new computer, delteting history..... They still aren't there....
    24brgax.jpg
    Canon Fan
  • ZZZZZZ Registered Users Posts: 18 Big grins
    edited March 28, 2011
    I've been having the same problem for quite a while. I actually switched over to the smugmug exporter which has worked better for photos but wont upload videos. I've only been able to upload them by dragging them to smugmugs add photo page. I'm interested in a fix as well.
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited March 28, 2011
    We had some issues with uploading today which was mostly the cause of the problems that you were experiencing.

    Cheers,

    David
    David Parry
    SmugMug API Developer
    My Photos
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