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Huge Problem!!!

MaleficZMaleficZ Registered Users Posts: 127 Major grins
edited October 12, 2005 in SmugMug Support
My entire gallery is gone. Its saying I have the wrong email or password. Then when I try and get my password sent to me it says "this email account doesnt exist"!!!

HELP!!!

TCGphoto.smugmug.com
TCGphoto.com

\Ma*lef"ic\, a. Doing mischief; causing harm or evil; hurtful
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    OlgaJOlgaJ Registered Users Posts: 146 Major grins
    edited October 11, 2005
    I think they must be doing something with the site. I sometimes can get in, slowly but surely, but at times I'm getting the Smugmug Main page and nothing happens when I try to log in.

    Olga
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 11, 2005
    the engineers are on it. please standby, all will be well soon enough.

    appreciate you letting us know.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    MaleficZMaleficZ Registered Users Posts: 127 Major grins
    edited October 11, 2005
    OlgaJ wrote:
    I think they must be doing something with the site. I sometimes can get in, slowly but surely, but at times I'm getting the Smugmug Main page and nothing happens when I try to log in.

    Olga
    Hehe. Sorry for the caps there. My page is back up. I've been hacked before, and had all my account info changed on another site. I was VERY scared this was going to happen again.

    All things good here.
    TCGphoto.com

    \Ma*lef"ic\, a. Doing mischief; causing harm or evil; hurtful
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 11, 2005
    MaleficZ wrote:
    Hehe. Sorry for the caps there. My page is back up. I've been hacked before, and had all my account info changed on another site. I was VERY scared this was going to happen again.

    DELETE POST PLEASE. All things good here.

    no worries ... looks like all is back to normal.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    CindyCindy Registered Users Posts: 542 Major grins
    edited October 11, 2005
    andy wrote:
    no worries ... looks like all is back to normal.
    You spoke to soon Andy.
    Sorry I couldn't resist.
    Cindy Colbert (Utterback) • Wishing You Co-Bear Love, Hugs & Laughter!!!
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    CindyCindy Registered Users Posts: 542 Major grins
    edited October 11, 2005
    moving to this help thread... to keep it together
    Cindy wrote:
    You spoke to soon Andy.
    Sorry I couldn't resist.
    If it's okay I'll just but in over here so we only have one 'Smugmugs down' thread going.

    It come back temporarily... now it's back to smugmugs default homepage (gee I wish they'd make a better page for downtime... confuses my customers).
    Cindy Colbert (Utterback) • Wishing You Co-Bear Love, Hugs & Laughter!!!
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    digital faeriedigital faerie Registered Users Posts: 667 Major grins
    edited October 11, 2005
    same thing just happened to me. I about had a heart attack. Glad to know they're working on it. *phew*
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    MaleficZMaleficZ Registered Users Posts: 127 Major grins
    edited October 11, 2005
    Cindy wrote:
    You spoke to soon Andy.
    Sorry I couldn't resist.
    Its actualy back... cant log in.
    TCGphoto.com

    \Ma*lef"ic\, a. Doing mischief; causing harm or evil; hurtful
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    afleetingmomentafleetingmoment Registered Users Posts: 3 Beginner grinner
    edited October 11, 2005
    So glad to hear it is not just me!!! DO we know when this should be resolved?

    Thank you!

    Alissa

    afleetingmoment.smugmug.com
    Cindy wrote:
    You spoke to soon Andy.
    Sorry I couldn't resist.
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 11, 2005
    Cindy wrote:
    You spoke to soon Andy.
    Sorry I couldn't resist.
    heh i was only referring to malef's response... hadn't actually checked... but i see they're still working on it. stay tuned...
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    CindyCindy Registered Users Posts: 542 Major grins
    edited October 11, 2005
    YIPPIE - new default down page is up...
    My goodness... they've got a new down default page :-) now.
    They must be listening and working on it :D
    Cindy Colbert (Utterback) • Wishing You Co-Bear Love, Hugs & Laughter!!!
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    MaleficZMaleficZ Registered Users Posts: 127 Major grins
    edited October 11, 2005
    Haha. I wish I could see everyone elses responses in real life. Mine was awewsome. I called 3 people making sure they didnt change anything in my gallery. I could barely speak! Haha. SmugMug, how we love thee.
    TCGphoto.com

    \Ma*lef"ic\, a. Doing mischief; causing harm or evil; hurtful
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    CindyCindy Registered Users Posts: 542 Major grins
    edited October 11, 2005
    MaleficZ wrote:
    Haha. I wish I could see everyone elses responses in real life. Mine was awewsome. I called 3 people making sure they didnt change anything in my gallery. I could barely speak! Haha. SmugMug, how we love thee.
    Mine was - OH MY GOSH - I didn't put that there...
    Figured someone was messing with my pages or I'd done something crazy in customization to screw my whole site up - lol
    Thanks Goodness it wasn't just me :)
    Cindy Colbert (Utterback) • Wishing You Co-Bear Love, Hugs & Laughter!!!
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    CindyCindy Registered Users Posts: 542 Major grins
    edited October 11, 2005
    Andy - I just saw the new default page
    Just saw the new default page abit ago and where you'd posted the screen shot in the other thread :)
    That's perfect :-) okay well at least for during down time.

    BTW: what do you do live here on dgrin? Your here ALL times of day it seems - lol
    Cindy Colbert (Utterback) • Wishing You Co-Bear Love, Hugs & Laughter!!!
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    Techman1Techman1 Registered Users Posts: 155 Major grins
    edited October 11, 2005
    My site looks okay, but can't order prints!?
    Is this problem also causing customers to not be able to purchase photos? I had a customer tell me that late last night they tried to and it would act like it was doing something and then "nothing, other than the done sign in the lower left corner".

    I tried it just now on several categories and photos and I get the same thing. It doesn't take me to the cart as it has previously. Related to this problem and did it start last night?

    Thanks in advance.

    Fred
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    CindyCindy Registered Users Posts: 542 Major grins
    edited October 11, 2005
    Techman1 wrote:
    Is this problem also causing customers to not be able to purchase photos? I had a customer tell me that late last night they tried to and it would act like it was doing something and then "nothing, other than the done sign in the lower left corner".

    I tried it just now on several categories and photos and I get the same thing. It doesn't take me to the cart as it has previously. Related to this problem and did it start last night?

    Thanks in advance.

    Fred
    I suspect it probably did start last night... allthough I'm not certain.
    I for once went to bed early but about 4:30 am I logged on to see if a customer had purchased a photo they told me last night at the game they were going to order. I noticed they didn't order but via my log counter stats that they had indeed been on my site late last night. Don't recall the time they were on though.
    Cindy Colbert (Utterback) • Wishing You Co-Bear Love, Hugs & Laughter!!!
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    digital faeriedigital faerie Registered Users Posts: 667 Major grins
    edited October 11, 2005
    I just successfully logged in. clap.gif
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    Techman1Techman1 Registered Users Posts: 155 Major grins
    edited October 11, 2005
    This is Bad!
    Well after about 5 minutes all of a sudden my Cart came up with multiple prints ready to be placed, so I deleted one print and a message came back that says "this photo" does not appear to be a printable image. Not sure what that's about, I know my work isn't fantastic, but it's certainly "printable"! ne_nau.gif

    Now it says, that all of my Cart is Empty! I only deleted one photo and it wipes everything out! I had multiple prints in my cart to print. This isn't good for my customers if they are experiencing the same thing. Which they are experiencing something that's why I was looking this morning, due to calls.

    Thanks in advance and hopefully Smugmug will have this resolved shortly!!!!

    Fred
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 11, 2005
    Cindy wrote:

    BTW: what do you do live here on dgrin? Your here ALL times of day it seems - lol

    hi cindy, through the wonders of modern technology, i can access dgrin through my blackberry phone, my wireless apple powerbook, and of course my regular system :D
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    CindyCindy Registered Users Posts: 542 Major grins
    edited October 11, 2005
    'Crushed' berry phone
    andy wrote:
    hi cindy, through the wonders of modern technology, i can access dgrin through my blackberry phone, my wireless apple powerbook, and of course my regular system :D
    So don't you sleep or does that blackberry phone call you with each post? rolleyes1.gif
    If so I'd have to black'crushed'berry phone - lol.
    Cindy Colbert (Utterback) • Wishing You Co-Bear Love, Hugs & Laughter!!!
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    Techman1Techman1 Registered Users Posts: 155 Major grins
    edited October 11, 2005
    Okay, now it's just down! At least my customers won't be getting as frustrated since they can't get into the site at all to try and order.

    I think this is better?!?!? mwink.gif

    Also, I do like the "Temporary Service Interruption" display much better than the Smugmug default home page. Thanks Smugmug for making this happen.

    Please advise when up and running again!

    Fred
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 11, 2005
    Cindy wrote:
    So don't you sleep or does that blackberry phone call you with each post? rolleyes1.gif
    If so I'd have to black'crushed'berry phone - lol.

    lol3.giflol3.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    CindyCindy Registered Users Posts: 542 Major grins
    edited October 11, 2005
    Tempory Service Interruption...
    Techman1 wrote:
    Okay, now it's just down! At least my customers won't be getting as frustrated since they can't get into the site at all to try and order.

    I think this is better?!?!? mwink.gif

    Also, I do like the "Temporary Service Interruption" display much better than the Smugmug default home page. Thanks Smugmug for making this happen.

    Please advise when up and running again!

    Fred
    I like the 'temporary service interruption' much better also... but it keeps jumping from that to smugmugs splash page to my page which when it does load it won't function :(

    Best thing would be for the 'temp out of service' page to stay in place via another server or something untill it's all properly fixed again.
    Cindy Colbert (Utterback) • Wishing You Co-Bear Love, Hugs & Laughter!!!
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    Techman1Techman1 Registered Users Posts: 155 Major grins
    edited October 11, 2005
    Cindy,

    I agree. I would prefer to have it remain down, as it is very frustrating for those that are actually getting into the system and then it goes down again (or doesn't function as it should).

    Maybe the support team, will implement this!

    Fred
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    jamescalderjamescalder Registered Users Posts: 61 Big grins
    edited October 11, 2005
    Seems to be back up right now and zippier than ever! so i'll take a leap of faith and guess it's for good this time!!

    thumb.gif

    j
    james calder photography
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    joffunjoffun Registered Users Posts: 97 Big grins
    edited October 11, 2005
    jamescalder wrote:
    Seems to be back up right now and zippier than ever! so i'll take a leap of faith and guess it's for good this time!!

    thumb.gif

    j
    Well it's back - but I am finding it sooooooooooooo slow! Anyone else finding this? Hopefully it will all be sorted out shortly.
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    MaleficZMaleficZ Registered Users Posts: 127 Major grins
    edited October 11, 2005
    joffun wrote:
    Well it's back - but I am finding it sooooooooooooo slow! Anyone else finding this? Hopefully it will all be sorted out shortly.
    Yeah, VERY slow here too. Has been slow for me for a few days now it seems.
    TCGphoto.com

    \Ma*lef"ic\, a. Doing mischief; causing harm or evil; hurtful
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    jamescalderjamescalder Registered Users Posts: 61 Big grins
    edited October 11, 2005
    MaleficZ wrote:
    Yeah, VERY slow here too. Has been slow for me for a few days now it seems.
    oops, i guessed wrong, sorry folks :cry. ever the optimist, but a good thing i'm not a betting man!

    i tried a few other smugmugger sites and i get a range of "service down" messages and/or slow performance.

    and my site currently displays this loveliness:
    sm_error_2005_10_11.JPG
    james calder photography
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    CindyCindy Registered Users Posts: 542 Major grins
    edited October 11, 2005
    Maintanance In Progress - YUCKKKKKK
    Now page is opening and my header and most of my thumbnails are replaced with white blocks saying Maintance in progress... for details see www.smugmug.com
    That looks horrific.................. YIKES!!!!

    How serious is this???????
    Anyone at smugmug want to share some insight?

    Thanks,
    Cindy
    Cindy Colbert (Utterback) • Wishing You Co-Bear Love, Hugs & Laughter!!!
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    LOVEphotosLOVEphotos Registered Users Posts: 107 Major grins
    edited October 11, 2005
    Service Interruption Again
    I posted some of my photos to an online forum...
    When is the service going to be back UP...
    this is like PRIME time ... during the day *cry*
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