Stay away from Sigma in New York

BountyphotographerBountyphotographer Registered Users Posts: 413 Major grins
edited May 20, 2015 in Flea Market
Stay away from the repair Sigma shop (headquarter) in New York.
I dont want to say that all people from New York are rude......................never mind.
I sent my 24-70 2.8 Sigma lens 3 times in order to get it fixed.
They are not customers oriented people and will send you back your lens without calling you if they have questions. They are awful.
I really love that lens but next time I'll just use it as a book holder

Bounty
:photo

Comments

  • EphTwoEightEphTwoEight Registered Users Posts: 552 Major grins
    edited September 28, 2012
    Thats too bad, I sent in a lens to Sigma, and had the opposite experience. They got it, fixed it, called me, told me it was done and on its way back. And send a nice little hand written note.
  • BountyphotographerBountyphotographer Registered Users Posts: 413 Major grins
    edited January 8, 2013
    Wow!! I dont know what to say except that it took them 3 times to change a bunch of stuff on my lens without actually knowing what they were doing. At the end I was told to upgrade my software on my camera and now it works just fine.
    Maybe I wasn t lucky at least thats what I thought the first two times I sent them my lens.
    :photo
  • chaddchadd Registered Users Posts: 80 Big grins
    edited May 14, 2015
    That's terrible! Rude people happen...I've had bad experience with repairing shops too.
    Thanks for sharing this.Now I won't go to that place.
    https://pimion.com/
  • moose135moose135 Registered Users Posts: 1,420 Major grins
    edited May 14, 2015
    I've had some friends back home on Long Island walk in to their service center, and received outstanding service.
    The Moose is Loose!
    http://www.moose135photography.com
  • rdallandrdalland Registered Users Posts: 150 Major grins
    edited May 15, 2015
    chadd wrote: »
    That's terrible! Rude people happen...I've had bad experience with repairing shops too.
    Thanks for sharing this.Now I won't go to that place.

    I had my 50-150 f2.8 lens inspected, cleaned and the firmware updated by them in March of 2013. Service was exemplary. I wouldn't hesitate to send a lens to them again.
  • denisegoldbergdenisegoldberg Administrators Posts: 14,383 moderator
    edited May 15, 2015
    chadd wrote: »
    That's terrible! Rude people happen...I've had bad experience with repairing shops too.
    Thanks for sharing this.Now I won't go to that place.
    I'd recommend looking at the dates on posts here - this thread is from 2013. It's possible this was a single bad experience and it's possible that the place has improved in the 2+ years since the thread was posted.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • chaddchadd Registered Users Posts: 80 Big grins
    edited May 20, 2015
    denisegoldberg wrote: »
    I'd recommend looking at the dates on posts here - this thread is from 2013. It's possible this was a single bad experience and it's possible that the place has improved in the 2+ years since the thread was posted.

    --- Denise
    Oh, I haven't paid attention to the date of the post ne_nau.gif. Thanks for answering me.
    https://pimion.com/
  • FoquesFoques Registered Users Posts: 1,951 Major grins

    i've had nothing but problems with sigma services myself a well.
    they're such a hit and miss that they're just not worth it.

    Arseny - the too honest guy.
    My Site
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