Pro Account increase

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Comments

  • carolinecaroline Major grins Registered Users Posts: 1,302 Major grins
    edited September 10, 2012
    Take a look at this comparison of Smugmug, Zenfolio and Photoshelter - doesn't take account of the price increase but very useful especially for pros
    http://www.photosharingreviews.com/reviews/photoshelter/compare-zenfolio-vs-photoshelter-vs-smugmug.php
    Mendip Blog - Blog from The Fog, life on the Mendips
    www.carolineshipsey.co.uk - Follow me on G+

    [/URL]
  • Pure EnergyPure Energy Major grins Registered Users Posts: 180 Major grins
    edited September 10, 2012
    The question is, does SmugMug want to cater to everyone? I would prefer they not detrimentally split their focus on long-term hobbyists that don't have an inkling to ever make more than $500 per year but instead cater to those that want to make more than $500 per year.

    I suspect there might be a correlation between the commission fees dropping on digital downloads, the yearly fee increasing and those that are now eager to drop their digital downloads below $1 each and get as close to $0.01 as they can.

    Time to stop driving the market down you penny lovers and step up to support your penny loving ways.

    As for those on the fence about whether to stay here or leave based on your renewal date... I'd say, contact the help desk so that you can lock in the lower rate for another year before jumping ship if you don't want to downgrade. Perhaps in a year or less, you'll come to quietly and reluctantly appreciate the higher yearly fee. Or maybe it will just delay the inevitable and really screw up SM counting on your renewals at the highest tier.

    Good luck to y'all and all our theories we have regarding this price increase. May it work out for us all. Either way, don't forget to check out http://smallbusiness.yahoo.com and http://www.networksolutions.com if you're unhappy with SM and all of the other choices presented here so far.
  • GRBlizzGRBlizz Major grins Registered Users Posts: 109 Major grins
    edited September 10, 2012
    The question is, does SmugMug want to cater to everyone? I would prefer they not detrimentally split their focus on long-term hobbyists that don't have an inkling to ever make more than $500 per year but instead cater to those that want to make more than $500 per year.

    I agree with this. There is clearly a difference between the needs of hobbyists and serious working pros. So SmugMug made their choice.

    My question is: Are they sure they chose the right market segment? SmugMug has always struck me as being just perfect for prosumers, weekend warriors, etc. Their casual style and love of photography seems to fit best with the enthusiast crowd.

    Are there really enough serious pros in their mix to make up for the loss of the mass-custom market represented by the light-pros?
  • GRBlizzGRBlizz Major grins Registered Users Posts: 109 Major grins
    edited September 10, 2012
    Ann McRae wrote: »
    Hi Dota

    The Power account will have the regular SmugMug logo, rather than the SmugMug Pro logo, added. The SmugMug branding cannot be removed from places like the browser tab or from videos that you have on your site with the Power account.

    Hope that helps.

    http://www.smugmug.com/photos/photo-sharing-features/

    Really? Where is that explained on the feature comparisons? Any other limits in customization that we will find if we downgrade to Power?
  • Ann McRaeAnn McRae SmugMug BizDev|Educator Registered Users Posts: 4,584 Major grins
    edited September 10, 2012
    Sorry - rereading my reply now and I see I was not clear. If you display the SmugMug header on your site and have a power account, then the logo displayed is the regular SmugMug logo.

    You will not be able to remove the SmugMug footer (this is true for all account levels) nor will you be able to remove the SmugMug brand from the browser tab or from video if you choose a Power account.

    I hope that is clearer.

    ann
  • jwashburnjwashburn Major grins Registered Users Posts: 476 Major grins
    edited September 10, 2012
    beast625 wrote: »
    Longtime SM Pro user. Price increase wasn't fatal to me, but did prompt me to see what else was out there. ZF provides most of what I get with SM and is less expensive and simpler to customize. And their iPad app works. So I will not be renewing with SM. My first "pro" sale was made through SM, and there is lots I'll miss, especially the Heroes (and they are aptly named). But business is business. Nonetheless, I move on with a heavy heart. Thanks for everything SM.


    Did you really feel like the customization was easier? I took a couple of cracks at it, and could get nothing even close to a decent looking site.

    I feel like their customization tool is overly complex to get something looking decent.
  • Pure EnergyPure Energy Major grins Registered Users Posts: 180 Major grins
    edited September 10, 2012
    GRBlizz wrote: »
    I agree with this. There is clearly a difference between the needs of hobbyists and serious working pros. So SmugMug made their choice.

    My question is: Are they sure they chose the right market segment? SmugMug has always struck me as being just perfect for prosumers, weekend warriors, etc. Their casual style and love of photography seems to fit best with the enthusiast crowd.

    Are there really enough serious pros in their mix to make up for the loss of the mass-custom market represented by the light-pros?

    Ah yes, the type of photographer I try to distance myself from everyday is the prosumer weekend warrior. That $300 entry point to have photos online would have been a hard sell to me when I was choosing a site. It still might be for me when my renewal date comes up.

    I think one stat SmugMug needs to look at is how many people are paying the current PRO yearly fee... yearly or monthly?

    I know that when I could afford it, I paid for a storage unit I have the whole amount for the year in order to take advantage of their "pay 11 months in advance, get one month free." However, I then started to notice my yearly fee rising every year. Ever since I started paying monthly a few years ago, they haven't raised my monthly rates. Finally an expense I could count on.

    And don't be fooled by those numbers. It's far easier for SmugMug to charge that yearly fee to my credit card that continues to bill me for my SmugMug purchase what I owe for the rest of the year (and sometimes beyond). The storage unit, on the other hand requires cash/check and thus my decision to pay monthly was easier to arrive at.

    Overall, at $300 per year, I don't want to learn any CSS crap EVER. Customer service will now be... "what do you want? We'll paste the code." Don't forget the other things I've wanted from day one many days/weeks/months/years ago. Don't forget that I narrowed down my choices to three to five companies before deciding upon SM. And don't forget that you will force me to do what every business person does: consider those three to five options again with all of the new choices out there and to ponder the following:

    will the new site be better, just as good or worse?
  • beast625beast625 Big grins Registered Users Posts: 13 Big grins
    edited September 11, 2012
    jwashburn wrote: »
    Did you really feel like the customization was easier? I took a couple of cracks at it, and could get nothing even close to a decent looking site.

    I feel like their customization tool is overly complex to get something looking decent.

    Yes I did. For me, significantly easier. I suspect there is more depth to the SM customization options, but what ZF has is adequate for me. I was able to develop a better site for my needs in one evening than I had on SM after several years of tinkering. That is not necessarily SM's fault, but I do feel the ZF experience is more user-friendly with a less severe learning curve.

    I'd like to reiterate - I was a happy smugger and not considering a switch until the price increase. As stated by others, I too believe SM made a choice in favor of Pros over enthusiasts. While not happy with the choice, I fully support their right to choose. It may actually work out better for both of us. And I wish them incredible success.
  • GRBlizzGRBlizz Major grins Registered Users Posts: 109 Major grins
    edited September 11, 2012
    Ann McRae wrote: »
    Sorry - rereading my reply now and I see I was not clear. If you display the SmugMug header on your site and have a power account, then the logo displayed is the regular SmugMug logo.

    You will not be able to remove the SmugMug footer (this is true for all account levels) nor will you be able to remove the SmugMug brand from the browser tab or from video if you choose a Power account.

    I hope that is clearer.

    ann

    Ah, thank you. So you are saying the option to set a Favicon will not be active in the customization screen for Power users? Or that it can be set, but SM code will override it? It's a minor thing, but since we have SmugMug integrated as the photo section of our nonprofit website, it would be nice to have it consistent. Thanks for clarifying.
  • DotaDota 1st time businessman Registered Users Posts: 258 Major grins
    edited September 11, 2012
    Since just about everything is being discussed, a questiaon I have is this...how much total storage is used in video (0.1%, 1%, 10%)? Yes its a nice feature to have but if I had to choose it would be "optional" to me if a cost was assoicated with it. Meaning does hosting/selling video currently cover the cost of storing it? This is a photo site, not youtube.
  • rainforest1155rainforest1155 SmugMug Support Hero Registered Users Posts: 4,550 Major grins
    edited September 12, 2012
    GRBlizz wrote: »
    Ah, thank you. So you are saying the option to set a Favicon will not be active in the customization screen for Power users? Or that it can be set, but SM code will override it? It's a minor thing, but since we have SmugMug integrated as the photo section of our nonprofit website, it would be nice to have it consistent. Thanks for clarifying.
    I think Ann's referring to the SmugMug logo in the header. For Basic and Power users, there's a different logo than for Portfolio and Business users. You can hide the SmugMug header on Power account and higher. That would also hide the SmugMug logo.

    I don't think there's any difference in the favicon customizations between Power, Portfolio and Business level. It's not supported on all browsers, so depending on the browser you use, you may see different results.
    Sebastian
    SmugMug Support Hero
  • Ann McRaeAnn McRae SmugMug BizDev|Educator Registered Users Posts: 4,584 Major grins
    edited September 12, 2012
    GRBlizz wrote: »
    Ah, thank you. So you are saying the option to set a Favicon will not be active in the customization screen for Power users? Or that it can be set, but SM code will override it? It's a minor thing, but since we have SmugMug integrated as the photo section of our nonprofit website, it would be nice to have it consistent. Thanks for clarifying.

    I'm actually referring to the text within the browser tab, like this:

    https://skitch.com/aemphoto/euner/windermere-studios

    I did not create a favicon, so Smuggy shows on my tab. If you have a Power account, the the text in the tab included SmugMug.

    Hope that is clearer.

    ann
  • ThreeGuysPhotographyThreeGuysPhotography Big grins Registered Users Posts: 65 Big grins
    edited September 13, 2012
    It would be nice if they at least gave pros the option to remove ALL of the smugmug branding (even in the shopping cart) after the price hike.
  • mbellotmbellot Major grins Registered Users Posts: 465 Major grins
    edited September 13, 2012
    It would be nice if they at least gave pros the option to remove ALL of the smugmug branding (even in the shopping cart) after the price hike.

    Why?

    It's still going to show up on the customer's credit card statement as a SmugMug charge, so in the end you're not really fooling anybody.
  • ThreeGuysPhotographyThreeGuysPhotography Big grins Registered Users Posts: 65 Big grins
    edited September 13, 2012
    mbellot wrote: »
    Why?

    It's still going to show up on the customer's credit card statement as a SmugMug charge, so in the end you're not really fooling anybody.

    "I'll tip my hat to the new constitution
    Take a bow for the new revolution
    Smile and grin at the change all around me
    Pick up my guitar and play
    Just like yesterday
    And I'll get on my knees and pray
    We don't get fooled again
    Don't get fooled again"
  • vince_rossvince_ross OhioValleyPhotography Registered Users Posts: 5 Beginner grinner
    edited September 14, 2012
    Questions
    So, are the prices for each level rising? Or, just the "pro" levels...
  • McQMcQ Grinning From Ear To Ear Registered Users Posts: 165 Major grins
    edited September 17, 2012
    vince_ross wrote: »
    So, are the prices for each level rising? Or, just the "pro" levels...

    The answer is all throughout this thread.
    "Where have you gone, Joe DiMaggio, our nation turns its lonely eyes to you?"

    http://mcq.smugmug.com
  • denisegoldbergdenisegoldberg Major grins North Andover, MASuper Moderators Posts: 13,578 moderator
    edited September 17, 2012
    vince_ross wrote: »
    So, are the prices for each level rising? Or, just the "pro" levels...
    Prices for basic and power are unchanged. See http://www.smugmug.com/photos/photo-sharing-features/ for prices and feature comparison for each level.

    --- Denise
  • vince_rossvince_ross OhioValleyPhotography Registered Users Posts: 5 Beginner grinner
    edited September 18, 2012
    Prices for basic and power are unchanged. See http://www.smugmug.com/photos/photo-sharing-features/ for prices and feature comparison for each level.

    --- Denise


    Thank you for answering.

    That's what I thought, just wanted to verify.


    If it really is about storage costs, why are the to basic and power levels not going up? They use the same servers as everyone else, correct? Still unlimited storage and smugmug won't make any commission off of them for not selling prints. The basic and power will still have the benefits of unlimited storage, the portfolio user loses the ability to make profits, along with other features (or is forced to business level) while the business level gets to cover the cost for everyone else...rolleyes1.gif

    If the prices are going to increase, why not make it an "across the board" increase so it won't be as much?

    I understand the need for an occasional price increase due to various things, but this just isn't cool guys...really
  • zacHer0zacHer0 Support Hero Registered Users Posts: 655 Major grins
    edited September 18, 2012
    vince_ross wrote: »
    Thank you for answering.

    That's what I thought, just wanted to verify.


    If it really is about storage costs, why are the to basic and power levels not going up? They use the same servers as everyone else, correct? Still unlimited storage and smugmug won't make any commission off of them for not selling prints. The basic and power will still have the benefits of unlimited storage, the portfolio user loses the ability to make profits, along with other features (or is forced to business level) while the business level gets to cover the cost for everyone else...rolleyes1.gif

    If the prices are going to increase, why not make it an "across the board" increase so it won't be as much?

    I understand the need for an occasional price increase due to various things, but this just isn't cool guys...really

    Don answered this in the recent video they made about the price increase.

    http://news.smugmug.com/2012/09/07/chris-don-macaskill-answer-questions-about-smugmugs-price-increase/

    Your question is addressed at 4:23 and answered at 5:00 :).
    Zac Williams
    Support Hero
  • mbellotmbellot Major grins Registered Users Posts: 465 Major grins
    edited September 18, 2012
    vince_ross wrote: »
    If it really is about storage costs, why are the to basic and power levels not going up?

    They say it's because they have data to show Basic/Power users consume much less storage than Pro users.

    I have a suspicion that will change as many Pros flee the Business account @ $250-$300 for a Power account @ $60, watermark images before uploading and implement some type of self fulfillment cart system for taking orders.

    Don't be too surprised when customization at the Power level gets neutered to limit/eliminate that option, similar to how they "fixed" the watermark issue when downgrading from Pro to Power.
  • GWINSTERGWINSTER Beginner grinner Registered Users Posts: 4 Beginner grinner
    edited September 19, 2012
    vince_ross wrote: »
    Thank you for answering.

    That's what I thought, just wanted to verify.


    If it really is about storage costs, why are the to basic and power levels not going up? They use the same servers as everyone else, correct? Still unlimited storage and smugmug won't make any commission off of them for not selling prints. The basic and power will still have the benefits of unlimited storage, the portfolio user loses the ability to make profits, along with other features (or is forced to business level) while the business level gets to cover the cost for everyone else...rolleyes1.gif

    If the prices are going to increase, why not make it an "across the board" increase so it won't be as much?

    I understand the need for an occasional price increase due to various things, but this just isn't cool guys...really

    I have to agree with Vince, just not cool. I would suggest that since the price increase you spend some of the windfall paying the photographer in real time - like at the time of purchase instead of the current ridiculous system where you (Smugmug) sit on the money and send it out after it accumulates to a certain amount. I for one don't sell that many at once - it would just be nice to be paid upon purchase.
  • pmbpropmbpro OnSet Camera Ninja Toronto, CanadaRegistered Users Posts: 237 Major grins
    edited September 20, 2012
    I've been a Power User for 4 years (today is the anniversary, actually, just renewed).

    I never needed any of the Pro features. I wanted my custom domain name though, and that's pretty much the big thing (or else I would have chosen Basic). Heck, I even watermark my own images before uploading (using my automated Photoshop Actions when sizing). To my surprise, I'd been contracted a few times to do some paid photo work and got published based only on what people have seen on my site, even though I wasn't even looking for work. That did help pay for my hobby and a bit more. That's the extent of it in regards to earnings for me on this. I'm a Hobbyist. My site is basically a place to display my images to share my photography passion and growth with others, not to sell downloads or prints.


    Regarding the storage issue:

    I'm one of the "low storage" Power account users. Even though I could have milked it and taken advantage of the "unlimited" storage, I don't even upload hi-res images either, as you can see from my Storage stats:
    FILES UPLOADED: 2425
    TOTAL STORAGE USED: 348.28 MB

    Yes, that's MEGabytes, not Gigabytes or Terabytes.


    For those who suggested/mentioned the possibility of spreading the increase across all accounts, is it even more fair for a user like me to bear such price increases, to subsidize those who use far, far more resources than I do?

    Is my usage taxing SmugMug's resources that much? I think that I'm paying the right amount for what I'm doing.

    Whether there's a mass downgrading by the Pros or not -- as a low resource-user here, I certainly do NOT wish to have a price increase on my back in order to subsidize others. For that reason I'm glad SmugMug didn't increase the Power level. Not all of us use high-storage resources or other higher-level features.

    I believe, like others have said, fees should be based on what individuals use over a certain amount the account allows, not spread out to hit lower-level users harder. It may need some tweaking, but Having that other account tier for Pro user migrants is a better idea too.

    I just wanted to put my 2 pennies in, just in case this "spreading the increase across all accounts" suggestion is even being entertained now or in the future.

    Thanks for reading.
    pmb images
    Film/TV Stills Photography
    "When your work speaks for itself, don't interrupt." ~ Henry J. Kaiser
  • photobugphotobug Major grins Silicon Valley, CARegistered Users Posts: 633 Major grins
    edited October 12, 2012
    9-year Smug'ger to bid farewell
    clenny wrote: »
    Been a smugmug pro user since 2004 and was grandfathered in at $99 until now :(. I'm not a "professional" at all but at $99/year back then I thought it was a good deal for my hobby.
    I'm in the same boat. I've been a Pro subscriber since 2004, have used SmugMug to post studio portraits I've taken at 1 or 2 events (school dances, music recitals, etc). But even at $99/yr it cost me more for the subscription than I made in a year from those photos. I've eaten the difference until now, but ... tripling the price to $300?! At the new rates, I'll have to kiss the Pro subscription good-bye next Spring (renewal time), and possibly drop off of SmugMug altogether :-(.

    I don't store that many photos in my account (and could delete old galleries if needed), so storage can't possibly be an issue. Nor can bandwidth. I wish SmugMug had a tiered structure so the basic Pro subscription was even lower than $99, but offered limited storage and bandwidth, with higher tiers that offered more storage/bandwidth, up to the "new" subscription which is Unlimited storage and bandwidth. ...Or, at least allowed me to set a simple mark-up for galleries with a Power account.
    Canon EOS 7D ........ 24-105 f/4L | 50 f/1.4 | 70-200 f/2.8L IS + 1.4x II TC ........ 580EX
    Supported by: Benro C-298 Flexpod tripod, MC96 monopod, Induro PHQ1 head
    Also play with: studio strobes, umbrellas, softboxes, ...and a partridge in a pear tree...
  • zacHer0zacHer0 Support Hero Registered Users Posts: 655 Major grins
    edited October 12, 2012
    photobug wrote: »
    I'm in the same boat. I've been a Pro subscriber since 2004, have used SmugMug to post studio portraits I've taken at 1 or 2 events (school dances, music recitals, etc). But even at $99/yr it cost me more for the subscription than I made in a year from those photos. I've eaten the difference until now, but ... tripling the price to $300?!

    Your new rate would be $200/year, not $300. The $300/year is for brand new signups. Just wanted to let you know :).
    Zac Williams
    Support Hero
  • photobugphotobug Major grins Silicon Valley, CARegistered Users Posts: 633 Major grins
    edited October 12, 2012
    zacHer0 wrote: »
    Your new rate would be $200/year, not $300. The $300/year is for brand new signups. Just wanted to let you know :).
    Ah, thanks. That helps ... but is still way out of the ballpark for me. Even $99/yr has been a stretch. Wish there was a "Pro Lite", or *some* way to sell photos at a mild markup, allowing me to recover some of the costs of the subscription. Sigh.

    BTW, SmugMug support has always been incredibly good, truly "Nordstrom's" level service, probably the best I've ever seen for a web-based business. I know that kind of service can't come for free.
    Canon EOS 7D ........ 24-105 f/4L | 50 f/1.4 | 70-200 f/2.8L IS + 1.4x II TC ........ 580EX
    Supported by: Benro C-298 Flexpod tripod, MC96 monopod, Induro PHQ1 head
    Also play with: studio strobes, umbrellas, softboxes, ...and a partridge in a pear tree...
  • Art ScottArt Scott Have PASSPORT will TRAVEL WICHITA, KS USARegistered Users Posts: 8,959 Major grins
    edited October 12, 2012
    I say if you smugmug clients can find your email that stated your are permanently grandfathered in at 99 that should give you a leg to stand on to say at 99.....I am still looking for mine, it was not a PM thru the DGRIN message system it was an email to the official email used for my account... without that email I just it a whole lot easier to move my account.
    "Genuine Fractals was, is and will always be the best solution for enlarging digital photos." ....Vincent Versace ... ... COPYRIGHT YOUR WORK ONLINE ... ... My Website

  • McQMcQ Grinning From Ear To Ear Registered Users Posts: 165 Major grins
    edited October 12, 2012
    zacHer0 wrote: »
    Your new rate would be $200/year, not $300. The $300/year is for brand new signups. Just wanted to let you know :).

    Would you mind posting a link to where it says that current Pro Account holders will only pay $200/year instead of $300/year?
    "Where have you gone, Joe DiMaggio, our nation turns its lonely eyes to you?"

    http://mcq.smugmug.com
  • Art ScottArt Scott Have PASSPORT will TRAVEL WICHITA, KS USARegistered Users Posts: 8,959 Major grins
    edited October 12, 2012
    McQ wrote: »
    Would you mind posting a link to where it says that current Pro Account holders will only pay $200/year instead of $300/year?

    this also came to me in an email from Baldy....
    "Genuine Fractals was, is and will always be the best solution for enlarging digital photos." ....Vincent Versace ... ... COPYRIGHT YOUR WORK ONLINE ... ... My Website

  • zacHer0zacHer0 Support Hero Registered Users Posts: 655 Major grins
    edited October 12, 2012
    McQ wrote: »
    Would you mind posting a link to where it says that current Pro Account holders will only pay $200/year instead of $300/year?
    For the Business plan....
    If you were paying $99.95 before your new rate is $200
    If you were paying $150 before your new rate is $250
    If you are a brand new signup your rate is $300


    Edit: Baldy explains this in the video right around the 2:00 mark
    http://news.smugmug.com/2012/08/31/smugmugs-pro-pricing-change-what-why-and-how/
    Zac Williams
    Support Hero
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