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Smart Gallery bug

syntaxerr0rsyntaxerr0r Registered Users Posts: 15 Big grins
edited August 18, 2013 in Bug Reporting
I created a smart gallery but it's not picking up all the photos that have the appropriate keyword. I have something like 80 photos with the keyword and the gallery is only picking up about 20.

I also have a similar issue if I want a content block populated by keywords, it's not picking up anything. I wanted to use that to control what's on my front page, so I tagged the pictures with "frontpage". When I create the content block, it remains empty.
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    mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited August 8, 2013
    syntaxerr0r wrote: »
    I created a smart gallery but it's not picking up all the photos that have the appropriate keyword. I have something like 80 photos with the keyword and the gallery is only picking up about 20.

    I also have a similar issue if I want a content block populated by keywords, it's not picking up anything. I wanted to use that to control what's on my front page, so I tagged the pictures with "frontpage". When I create the content block, it remains empty.

    Thanks for the report! For the Smart Galleries, make sure to click "Refresh" in the Smart Gallery set up tool to verify it is pulling in all of the proper photos. Also, keyword indexing is taking longer than usual, which is most likely the cause of both of these issues.

    Thanks!
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    syntaxerr0rsyntaxerr0r Registered Users Posts: 15 Big grins
    edited August 8, 2013
    I refreshed many times and the # of photos didn't change. Eventually created another keyword and started switching back and forth until it populated the gallery, but there's still shots missing.

    Another issue I now have is that even though I limit the size to XLarge in that smart gallery, everyone has access to Original size - I had to unlist the gallery in order to protect the files.
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    ethompsonethompson Registered Users Posts: 7 Beginner grinner
    edited August 8, 2013
    Having the same issue here.. Smart Gallery does not populate even though there are MANY photos with the keywords.

    If I go back to the Settings for the gallery and go into the setup for Smart Gallery, and click 'refresh' then sometimes it picks up more photos with the keyword -- but I should not have to do this. The whole point of it being "smart" is that it picks them up automatically as soon as keywords are added to a photo.

    This is *very reproducible*. Please let me know if you need any additional information to help track this down so it can be fixed.

    Eric
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    JASPCJASPC Registered Users Posts: 21 Big grins
    edited August 8, 2013
    Ditto here :(. I spent the last two solid 10-hour days redoing all my keyword stuff from scratch in Lightroom. About two hours ago I uploaded about 100 images into various location galleries to feed my smart galleries. Not a single one of those images is showing up with the exception of a gallery called Palm Island that I set up yesterday. None, Zilch, Nada. Two days trying to get this done.........................

    I am storing all of my images in location galleries and from there feeding other galleries. All those images uploaded and the keywords are perfect. It doesn't work. Smart galleries are not picking them up.

    I'm starting to think Corbis here I come.... Too much of a hassle to get this to work.

    Jose

    http://www.josesuroeditorial.com/
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    syntaxerr0rsyntaxerr0r Registered Users Posts: 15 Big grins
    edited August 9, 2013
    Well after a day or so the photos have finally populated, some of them *twice* in different sizes! And the Smart gallery maximum display size setting isn't honoured.

    Hey, what's going on here? This is unusable! :(
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    JASPCJASPC Registered Users Posts: 21 Big grins
    edited August 9, 2013
    I'm going over 12 hours now and still nothing on the smart galleries. And not a peep from the support team. I need to make a decision soon because my website is not very client friendly right now. I am rebuilding it from scratch and that will take many hours to do but I'm not putting in another hour of my time until I know what's going on, and I can't wait too long.

    My alternative is to downgrade my account from Pro to Basic so I can still do web postings from here and take my business URL someplace else, or go Corbis. Thank God I have my prints website with someone else so I still have a part of the business running.

    Jose

    http://www.josesuroeditorial.com/
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    JASPCJASPC Registered Users Posts: 21 Big grins
    edited August 9, 2013
    syntaxerr0r wrote: »
    Well after a day or so the photos have finally populated, some of them *twice* in different sizes! And the Smart gallery maximum display size setting isn't honoured.

    Hey, what's going on here? This is unusable! :(

    My experience with double postings is that you have another image somewhere on the site, maybe in an unlisted gallery. The default on the smart galleries is to look for images everywhere, including unlisted galleries. There is a switch in the Smart Galleries Setup page that will disallow looking in unlisted and private galleries.

    Jose

    http://www.josesuroeditorial.com/
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    JASPCJASPC Registered Users Posts: 21 Big grins
    edited August 9, 2013
    I might just have it on something. Take a look at the Screen Grab I just did of the Smart Galleries Setup screen for one of my smart galleries on this link:

    http://www.josesuroeditorial.com/Portfolios/Other/Tests/n-RKw2g/i-F4qRm4j/A

    I selected Galleries on the Type selection drop down and the folders and galleries do not match my site. All the galleries that have images to post to Smart Galleries, the smart ones as well are under a folder called "Smug Preview".

    That might be why Smart Galleries can't find the images. There are some folders in there that were deleted days ago as well!!

    Now is that a BUG?

    Jose

    http://www.josesuroeditorial.com/
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    JASPCJASPC Registered Users Posts: 21 Big grins
    edited August 9, 2013
    syntaxerr0r wrote: »
    Well after a day or so the photos have finally populated, some of them *twice* in different sizes! And the Smart gallery maximum display size setting isn't honoured.

    Hey, what's going on here? This is unusable! :(
    JASPC wrote: »
    I might just have it on something. Take a look at the Screen Grab I just did of the Smart Galleries Setup screen for one of my smart galleries on this link:

    http://www.josesuroeditorial.com/Portfolios/Other/Tests/n-RKw2g/i-F4qRm4j/A

    I selected Galleries on the Type selection drop down and the folders and galleries do not match my site. All the galleries that have images to post to Smart Galleries, the smart ones as well are under a folder called "Smug Preview".

    That might be why Smart Galleries can't find the images. There are some folders in there that were deleted days ago as well!!

    Now is that a BUG?

    Jose

    http://www.josesuroeditorial.com/


    ALSO,

    Remember this place?

    http://www.smugmug.com/browse

    Well, when we created a gallery in the legacy SM we assigned a category so that place would find it. The New SM has no such option.

    And guess what? The galleries that are working with smart galleries are under the folder LANDSCAPES (look on the link in the post above). I don't even have that folder in my site! But, it is one of the categories in the old SM and that is where a lot of my galleries were before.

    The plot thickens...... What a mess.

    Jose

    http://www.josesuroeditorial.com/
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    syntaxerr0rsyntaxerr0r Registered Users Posts: 15 Big grins
    edited August 9, 2013
    JASPC wrote: »
    My experience with double postings is that you have another image somewhere on the site, maybe in an unlisted gallery. The default on the smart galleries is to look for images everywhere, including unlisted galleries. There is a switch in the Smart Galleries Setup page that will disallow looking in unlisted and private galleries.

    Jose

    http://www.josesuroeditorial.com/

    Ha, thanks, hadn't thought of that. I wish there was a way to exclude duplicates based on filename, that would be great.

    I'm gonna have to revise my entire site organization, keywords, etc. Have to say this is frustrating to do with thousands of pictures and a super slow connection.
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    JASPCJASPC Registered Users Posts: 21 Big grins
    edited August 10, 2013
    JASPC wrote: »
    I might just have it on something. Take a look at the Screen Grab I just did of the Smart Galleries Setup screen for one of my smart galleries on this link:

    http://www.josesuroeditorial.com/Portfolios/Other/Tests/n-RKw2g/i-F4qRm4j/A

    I selected Galleries on the Type selection drop down and the folders and galleries do not match my site. All the galleries that have images to post to Smart Galleries, the smart ones as well are under a folder called "Smug Preview".

    That might be why Smart Galleries can't find the images. There are some folders in there that were deleted days ago as well!!

    Now is that a BUG?

    Jose

    http://www.josesuroeditorial.com/


    tick, tick, tick, tick, tick, tick, tick, tick, tick.........................

    HELP!

    Jose

    http://www.josesuroeditorial.com/
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    syntaxerr0rsyntaxerr0r Registered Users Posts: 15 Big grins
    edited August 10, 2013
    Well, the problem isn't getting any better, keywords are simply not properly indexed and settings not applied.

    Here's an example:

    - I have tagged 18 photos with keyword "bwrockies", some in an unlisted (but not private) gallery
    - Created a Smart Gallery to pull photos based on that keyword
    - This gallery only shows 7 photos
    - When I do a search for that keyword, only 12 pics are returned
    - The gallery is setup for max size XLarge, yet visitors can access the full size - what the heck???

    My unfortunate conclusion is that Smart Galleries, one of smugmug's main selling features, simply doesn't work and with the size bug I simply can't use it. I really want this fixed sooner rather than later!
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    JASPCJASPC Registered Users Posts: 21 Big grins
    edited August 10, 2013
    syntaxerr0r wrote: »
    Well, the problem isn't getting any better, keywords are simply not properly indexed and settings not applied.

    Here's an example:

    - I have tagged 18 photos with keyword "bwrockies", some in an unlisted (but not private) gallery
    - Created a Smart Gallery to pull photos based on that keyword
    - This gallery only shows 7 photos
    - When I do a search for that keyword, only 12 pics are returned
    - The gallery is setup for max size XLarge, yet visitors can access the full size - what the heck???

    My unfortunate conclusion is that Smart Galleries, one of smugmug's main selling features, simply doesn't work and with the size bug I simply can't use it. I really want this fixed sooner rather than later!

    Mine are all working right as of 2:15pm EST. :ivar:ivar:ivar

    They must have fixed something. If so THANKS SMUGMUG! I'll try another upload this afternoon and see. Crossing my fingers...

    Jose
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    syntaxerr0rsyntaxerr0r Registered Users Posts: 15 Big grins
    edited August 10, 2013
    JASPC wrote: »
    Mine are all working right as of 2:15pm EST. :ivar:ivar:ivar

    They must have fixed something. If so THANKS SMUGMUG! I'll try another upload this afternoon and see. Crossing my fingers...

    Jose

    Lucky you! Mine aren't working at all. Thinking back, I don't think this feature ever worked for me and I've been with sm for many years :(
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    edshedsh Registered Users Posts: 27 Big grins
    edited August 11, 2013
    Created a new thread about this, without knowing this thread existed.

    At least on legacy SM we knew that keywords was being indexed (indexing: was shown) :(

    Im trying to exclude keywords. In captions&keywords editing page, they have the keyword, but as they're not indexed my exclusion rules dont work.. *sigh*..
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    bergquistdbergquistd Registered Users Posts: 7 Beginner grinner
    edited August 11, 2013
    syntaxerr0r wrote: »
    Lucky you! Mine aren't working at all. Thinking back, I don't think this feature ever worked for me and I've been with sm for many years :(

    Mine aren't working either....never had any trouble with it on the old version??
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    edshedsh Registered Users Posts: 27 Big grins
    edited August 11, 2013
    Had some problems with keyword indexing on legacy, but only the last month before the switch.

    I strongly suspect that it was due to background-release's for the new SM. Had really strange session-bugs at the same time (access to other smuggers galleries), and this was also the same time as they released the new login-page.
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    RuneRune Registered Users Posts: 2 Beginner grinner
    edited August 12, 2013
    +1
    Same issue here. Manually pressing the refresh button on the smart gallery setting page does not help. It takes very long time (many hours) before the images finally appear. Please give this bug attention.
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    OjaOja Registered Users Posts: 76 Big grins
    edited August 12, 2013
    It's now taking several days for images to show up in smart galleries and in recent images and such if at all. Not even refresh on smart galleries works. The smugmug servers must be under extreme load or so. It's never been this bad on the old smugmug although that had its quirks too once in a while.
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    David EvertsenDavid Evertsen Registered Users Posts: 524 Major grins
    edited August 12, 2013
    mbonocore wrote: »
    Thanks for the report! For the Smart Galleries, make sure to click "Refresh" in the Smart Gallery set up tool to verify it is pulling in all of the proper photos. Also, keyword indexing is taking longer than usual, which is most likely the cause of both of these issues.

    Thanks!

    Just so you know Michael, I will not go through what I went through when I first started using smart galleries for my site 3 years ago. I sure hope they are working before August 25th when I do my first smart galleries for Football and Volleyball.. I pound on them every week and will need them to be right and will not hit refresh for a Varsity football team. I found so many bugs with Smart Galleries when I started doing it ... I have reported enough issues with my site on the SM 2.0 that will wait but Smart Galleries have to work..
    David
    www.phabulousphotos.com
    Sportsshooter.com Member
    http://www.sportsshooter.com/members.html?id=10162
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    mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited August 12, 2013
    Oja wrote: »
    It's now taking several days for images to show up in smart galleries and in recent images and such if at all. Not even refresh on smart galleries works. The smugmug servers must be under extreme load or so. It's never been this bad on the old smugmug although that had its quirks too once in a while.

    Oja,

    If the keywords are indexed, smart galleries will update immediately. Can you go into the gallery smart settings and click refresh?
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    mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited August 13, 2013
    David Evertsen wrote: »
    Just so you know Michael, I will not go through what I went through when I first started using smart galleries for my site 3 years ago. I sure hope they are working before August 25th when I do my first smart galleries for Football and Volleyball.. I pound on them every week and will need them to be right and will not hit refresh for a Varsity football team. I found so many bugs with Smart Galleries when I started doing it ... I have reported enough issues with my site on the SM 2.0 that will wait but Smart Galleries have to work..

    David we made some changes to Smart galleries today that should have it humming

    Can you test it out and let me know?
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    David EvertsenDavid Evertsen Registered Users Posts: 524 Major grins
    edited August 13, 2013
    mbonocore wrote: »
    David we made some changes to Smart galleries today that should have it humming

    Can you test it out and let me know?

    You will know on the 25th of August for sure, Varsity Football and Girls Volleyball will be uploading that day with keywords for smart galleries...


    Thanks
    David
    www.phabulousphotos.com
    Sportsshooter.com Member
    http://www.sportsshooter.com/members.html?id=10162
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    mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited August 13, 2013
    David Evertsen wrote: »
    You will know on the 25th of August for sure, Varsity Football and Girls Volleyball will be uploading that day with keywords for smart galleries...


    Thanks

    Shoot me a message when you are uploading and ill try to keep an eye and make sure it is running smooth
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    phaserbeamphaserbeam Registered Users Posts: 452 Major grins
    edited August 13, 2013
    mbonocore wrote: »
    If the keywords are indexed, smart galleries will update immediately. Can you go into the gallery smart settings and click refresh?

    Well... that is what was normal about one or two weeks ago.

    I've updated a keyword on a few photos and the search results shows more photos then the SmartGallery. Refresh did not change anything. I know it must be the indexer as the search did only show two photos yesterday (the same that are showing on the SmartGallery). The search does already find some of the indexed photos with the updated keyword, the Smartgallery is just way behind.

    Right now (august 13th, 4:25am UTC) if you do a search on my website for "gigiedgley" the search will find 6 photos. If you select the SmartGallery "fedcon guests > Gigi Edgley" from the top menu/dropdown menu you will see only two. Both are part of the search results. A few more photos should be there and some more need to be indexed again because of the updated keyword. I had a typo in her name... if you do a search for gigiegley without the 'd' in the name and you will get 31 more photos. In the keywords the name shows up already with the correct spelling, but in the index there must be still the old keyword.

    Right now... immediately means maybe a few hours or days later mwink.gif
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    populuspopulus Registered Users Posts: 73 Big grins
    edited August 13, 2013
    I'm having similar issues. I spent many hours editing my keywords in Lightroom, used the Smugmug uploader to create a single large catalog of tree species, then created smart galleries to pull, for example, all the oaks into a new catalog. But I only get a few pictures in each of the smart galleries. It appears that the keyword index is not updating, even though it has been more than 24 hours since I did the initial sync from the Smugmug plug-in (the latest version). There still appears to be something wrong with the keyword query database. Site is here.
    My Smugmug Site: photos.kimmerer.com
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    cloveclove Registered Users Posts: 20 Big grins
    edited August 13, 2013
    Because smart galleries were taking so long to fully update and many were incomplete with the new Smugmug, I decided to delete everything and start over.

    On Aug 9 I uploaded 200 keyworded photos as a test. It is now Aug 13 --4 full days later(!!!)-- and not a single keyword from those 200 photos has been indexed yet. My site is nothing but empty smart galleries. I've been on Smugmug 10 years now and I've been using 100% smart galleries for years and the site is completely unusable to me now until this keyword indexing issue is fixed. Waiting 4+ days for changes to take effect is not progress. Neither is going back to hierarchical gallery structures. This is so frustrating.
    shawn c
    cloverphoto.smugmug.com
    www.cloverphoto.com
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    OjaOja Registered Users Posts: 76 Big grins
    edited August 13, 2013
    mbonocore wrote: »
    Oja,

    If the keywords are indexed, smart galleries will update immediately. Can you go into the gallery smart settings and click refresh?
    It's not working. Here is an example. A smart gallery that looks for the keyword panorama: http://lagemaatphoto.smugmug.com/Landscapes/Panoramic-landscapes

    I uploaded two new panoramas days ago:
    http://lagemaatphoto.smugmug.com/Landscapes/Colorado-Rocky-Mountains/San-Juan-Mountains/i-jXBRFXn
    http://lagemaatphoto.smugmug.com/Landscapes/Colorado-Rocky-Mountains/San-Juan-Mountains/i-LKDrNCX
    They clearly have the keyword panorama indexed but are not showing up in my smart gallery with panoramas above. Worse an image that days ago I removed the keyword panorama from (the second in the smart gallery), keeps showing up when I refresh refresh, even though even in the panorama gallery it shows it misses that keyword. I can go on and on with examples like this. I have galleries that look for mountain landscapes and such that haven't updated for quite a while.
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    GaryBakkerGaryBakker Registered Users Posts: 266 Major grins
    edited August 13, 2013
    +1
    Just posting here to make sure I get the thread updates, so I know when this is fixed.
    SmugMug site => The Bakker Chautauqua
    "The difference between stupidity and genius is that genius has its limits." (Einstein)
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    populuspopulus Registered Users Posts: 73 Big grins
    edited August 13, 2013
    Still not working properly. Keywords are not getting picked up after more than 24 hours.
    My Smugmug Site: photos.kimmerer.com
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