Smart Galleries not working

rjdesqrjdesq Big grinsPosts: 61Registered Users Big grins
edited November 6, 2015 in Bug Reporting
Smart galleries still aren't working for me.

Since Smugmug hasn't responded to my emails since August 14, despite numerous requests for a follow up (ticket#504821 ) I feel I have no choice but to post here and hope someone responds. If I try to make a smart gallery rule that pulls images from an existing gallery, I only get my OLD hierarchy from legacy Smugmug. Unfortunately when I unveiled the new Smugmug I changed my hierarchy, so now I can't create the smart gallery rule.

For Example my new Smug hierarchy is Clients>Wedding>Couple my old hierarchy was Client Login>Couple . If I try to create a smart gallery that pulls from a gallery created SINCE I upgraded it will not let me choose it in the rules since it only gives me the choice to pull from "Client Login". It's like the new gallery hierarchy doesn't even exist (in smart rules anyway).

Now I have to upload images multiple times to multiple galleries, using more bandwidth and more importantly (to me anyway) more of my time. And the fact that Smugmug has not given me an update in 5 days (other than the initial "we reported this") despite numerous emails is absolutely terrible customer service. I realize glitches happen, but to be ignored by support is quite a different thing and much more frustrating. Poor form. Please respond Smugmug.
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Comments

  • rjdesqrjdesq Big grins Posts: 61Registered Users Big grins
    edited August 19, 2013
    anyone from Smugmug care to address?
  • mbonocorembonocore Social Butterfly Posts: 2,299Registered Users Major grins
    edited August 20, 2013
    rjdesq wrote: »
    Smart galleries still aren't working for me.

    Since Smugmug hasn't responded to my emails since August 14, despite numerous requests for a follow up (ticket#504821 ) I feel I have no choice but to post here and hope someone responds. If I try to make a smart gallery rule that pulls images from an existing gallery, I only get my OLD hierarchy from legacy Smugmug. Unfortunately when I unveiled the new Smugmug I changed my hierarchy, so now I can't create the smart gallery rule.

    For Example my new Smug hierarchy is Clients>Wedding>Couple my old hierarchy was Client Login>Couple . If I try to create a smart gallery that pulls from a gallery created SINCE I upgraded it will not let me choose it in the rules since it only gives me the choice to pull from "Client Login". It's like the new gallery hierarchy doesn't even exist (in smart rules anyway).

    Now I have to upload images multiple times to multiple galleries, using more bandwidth and more importantly (to me anyway) more of my time. And the fact that Smugmug has not given me an update in 5 days (other than the initial "we reported this") despite numerous emails is absolutely terrible customer service. I realize glitches happen, but to be ignored by support is quite a different thing and much more frustrating. Poor form. Please respond Smugmug.


    Yes, we are aware of this, and our working on an update. My sincere apologies!
  • rjdesqrjdesq Big grins Posts: 61Registered Users Big grins
    edited August 28, 2013
    Any update on this...it still isn't working which means neither is my workflow.
  • rdavidrdavid Beginner grinner Posts: 1Registered Users Beginner grinner
    edited September 5, 2013
    I fail to create new smart gallery. I lost all smart gallery settings for all galleries in Lightroom's plugin as well.
  • rjdesqrjdesq Big grins Posts: 61Registered Users Big grins
    edited September 13, 2013
    It's been a month since I last reported this bug and smart galleries still don't work right. This has me seriously considering leaving Smugmug for the first time. It's unfotunate, because I like the new look...but a pretty outside doesn't overcome a product that just doesn't work right.
  • ceasleyceasley Colleen Easley Posts: 96Registered Users Big grins
    edited September 13, 2013
    rjdesq wrote: »
    It's been a month since I last reported this bug and smart galleries still don't work right. This has me seriously considering leaving Smugmug for the first time. It's unfotunate, because I like the new look...but a pretty outside doesn't overcome a product that just doesn't work right.

    At first I didn't understand what you meant in your first post, so I went to my Organizer to try to add a rule "from a particular gallery" Like you said, the file structure seems to be the legacy structure, with the exception, that I now have a category called "Smug Preview" and that is where ALL my new galleries are ending up. So if I choose the gallery from that list, all works fine, but it definitely an inconvenience to have this weird file structure that does not match what I now have in my Organizer. Check your's again and see if you have a Smug Preview category and if your desired gallery is in there.
    Colleen Easley

    Visit my website

    Photography is my vehicle for discovery!
  • rjdesqrjdesq Big grins Posts: 61Registered Users Big grins
    edited September 13, 2013
    Thank you! That works for me. While not completely ideal, at least it's good to have a workaround for now that gets me back to my regular workflow.
  • leturnerleturner Beginner grinner Posts: 6Registered Users Big grins
    edited October 11, 2013
    Any news on this issue? I'm actually stuck until it's fixed.

    Apparently I can only make smart rules that look for source galleries in folders that existed at the time of the migration preview.
    I can make new folders, but if they are at the top level of the site, I can never select them in a smart rule for "in gallery" bc the folder doesn't show in the gallery list.
    All you can chose are folders that were there pre-migration, or one called "Smug Preview".

    Smug Preview contains all galleries created during the migration preview as a flat list - duplicate names, too (but none of the folders) it's pretty difficult to find the right galleries to chose from if they aren't uniqely named. But any galleries created outside of the pre-existing folders won't show at all.

    Please put this on the front burner of 'to fix' if you can.

    Thanks
  • WinsomeWorksWinsomeWorks Keep Thou my Feet Posts: 1,933Registered Users Major grins
    edited October 12, 2013
    leturner wrote: »
    Any news on this issue? I'm actually stuck until it's fixed.

    Apparently I can only make smart rules that look for source galleries in folders that existed at the time of the migration preview.
    I can make new folders, but if they are at the top level of the site, I can never select them in a smart rule for "in gallery" bc the folder doesn't show in the gallery list.
    All you can chose are folders that were there pre-migration, or one called "Smug Preview".

    Smug Preview contains all galleries created during the migration preview as a flat list - duplicate names, too (but none of the folders) it's pretty difficult to find the right galleries to chose from if they aren't uniqely named. But any galleries created outside of the pre-existing folders won't show at all.

    Please put this on the front burner of 'to fix' if you can.

    Thanks
    Wow. 2 months. No fix. They have time to come up with new stuff like blogging, but important stuff like this that really screws up what we had just sits & rots. And no love for those who take the time to troubleshoot & describe either. It's sad. Never thought I'd say "I've kinda had it" but I am.
    Anna Lisa Yoder's Images - http://winsomeworks.com ... Handmade Photo Notecards: http://winsomeworks.etsy.com ... Framed/Matted work: http://anna-lisa-yoder.artistwebsites.com/galleries.html ... Scribbles: http://winsomeworks.blogspot.com
    DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
  • spider-tspider-t Major grins Posts: 443Registered Users Major grins
    edited October 15, 2013
    Wow. 2 months. No fix. They have time to come up with new stuff like blogging, but important stuff like this that really screws up what we had just sits & rots. And no love for those who take the time to troubleshoot & describe either. It's sad. Never thought I'd say "I've kinda had it" but I am.

    I'm broken too. I have to uploading second versions of my galleries as a workaround. I really hate it.

    Trish
  • ceasleyceasley Colleen Easley Posts: 96Registered Users Big grins
    edited October 15, 2013
    See my post above - Smart Galleries are working fine. Galleries you created since migrating will be listed under Smug Previews - not optimal, but it surely beats duplicating your file uploads. All my public galleries are smart and have been working fine for over a month.
    Colleen Easley

    Visit my website

    Photography is my vehicle for discovery!
  • WinsomeWorksWinsomeWorks Keep Thou my Feet Posts: 1,933Registered Users Major grins
    edited October 15, 2013
    ceasley wrote: »
    See my post above - Smart Galleries are working fine. Galleries you created since migrating will be listed under Smug Previews - not optimal, but it surely beats duplicating your file uploads. All my public galleries are smart and have been working fine for over a month.

    For some reason, this work-around doesn't seem to be addressing leturner's problem. I don't completely understand, but maybe you can. It seems that the workaround maybe only works if you're adding galleries to a folder / category that already existed in Legacy? Maybe that's why it's working for you, but leturner is wanting to add galleries outside the pre-existing folders / cats? Idk. Here's his/her post:
    leturner wrote: »
    Any news on this issue? I'm actually stuck until it's fixed.

    Apparently I can only make smart rules that look for source galleries in folders that existed at the time of the migration preview.
    I can make new folders, but if they are at the top level of the site, I can never select them in a smart rule for "in gallery" bc the folder doesn't show in the gallery list.
    All you can chose are folders that were there pre-migration, or one called "Smug Preview".

    Smug Preview contains all galleries created during the migration preview as a flat list - duplicate names, too (but none of the folders) it's pretty difficult to find the right galleries to chose from if they aren't uniqely named. But any galleries created outside of the pre-existing folders won't show at all.

    Please put this on the front burner of 'to fix' if you can.

    Thanks

    Also, I know what he/she means about the flat list. That's a big problem in Legacy as well, when you want to choose a gallery to move a photo to. The flat list has no clear organization, although it's sort of listed in some category-based order, & newest galleries show up as last for a few days. But like leturner says, if you have same-named galleries, there's no way to tell them apart. In Legacy, you can't even tell a Smart Gallery from an Original gallery, so I had to add codes for myself. Lots of people would have same-named galleries under different categories / folders, so the flat-list thing is really impossible to use. Anyway, I wouldn't go calling any of these work-arounds "working fine" because then it will surely never get fixed!!
    Anna Lisa Yoder's Images - http://winsomeworks.com ... Handmade Photo Notecards: http://winsomeworks.etsy.com ... Framed/Matted work: http://anna-lisa-yoder.artistwebsites.com/galleries.html ... Scribbles: http://winsomeworks.blogspot.com
    DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
  • ceasleyceasley Colleen Easley Posts: 96Registered Users Big grins
    edited October 15, 2013
    I'm not finding this to be problem. I just created a new folder called Test Folder and then a small gallery in it called Test Gallery. Then in another folder I created a smart gallery to draw from that Test Gallery and I found it in the list under Smug Previews just fine. I do hate that all new galleries are getting lumped together in the Smug Previews instead of in a proper folder structure, but at least it is working.
    Colleen Easley

    Visit my website

    Photography is my vehicle for discovery!
  • leturnerleturner Beginner grinner Posts: 6Registered Users Big grins
    edited November 16, 2013
    ceasley wrote: »
    I'm not finding this to be problem.

    ceasley, I'm glad it's not a problem for you. But it is a significant one for us. And an unreasonable bug for anyone to have to deal with given that we used their transition tool EXACTLY as they told us to - and now we can't get out of the problem.

    We are a small school that used smugmug as our school archive and gallery - For each school year, 13 classrooms with similar organization, - an intentional and necessary structure to make it usable for everyone in the school.

    But with this bug - EVERY new gallery is dumped into a flat list under 'Smug' Preview. Going forward this makes SMUGMUG useless to us. We can make a folder for a new year, new classes, new galleries but any new smart gallery won't find that structure. It will only find a Smug Preview folder with a growing 'Flat' list of similarly named galleries. Particularly galleries named by month.

    Maybe this screenshot will help folks understand the mess better. This bug needs to be fixed.

    Screen%20Shot%202013-11-16%20at%2012.14.49%20AM.jpg
  • aschendelaschendel Major grins Posts: 280Registered Users Major grins
    edited March 1, 2014
    Bump... I have the exact same issue as leturner... only shows this way in Smart Gallery settings. It does not act like this in the Organizer, nor does the Organizer appear to provide a way to correct the issue.

    a.s.
  • leturnerleturner Beginner grinner Posts: 6Registered Users Big grins
    edited May 6, 2014
    Is this on any bug fix radar? I just checked and the problem is still there.
    Perhaps the title of the main post makes it hard to pick out the issue.

    The problem is essentially:
    Gallery heirarchy is broken in Smart Album settings for old-to-new style Smug Mug folks who used the SmugMug preview process.

    (at least that's my scenario - possibly for others as well)

    I can't make any new smart albums that need to draw from albums created since I updated to the new Smug Mug format. It's actually gotten worse because they've improved scrolling speed of the gallery drop list. Since ALL new gallerys just get added to the "catch-all" Smug Preview gallery (see image further up) the list just gets longer and longer. It's now impossible for me to even try to select anything between the top and bottom of the list.

    If there's no fix for this, we'll have to find something else. It won't be possible to set up galleries they way we need to use them for the next year.

    A real shame, because everything else is wonderful.
  • pat.kanepat.kane Major grins Posts: 332Registered Users Major grins
    edited June 8, 2014
    Just ran into this problem today myself and thanks to this series of posts I was able to work around the issue. Preference for sure would be for the current hierarchy to be listed.
  • FreeheelvrmntFreeheelvrmnt Big grins Burlington, VermontPosts: 24Registered Users Big grins
    edited August 15, 2015
    I've been encountering this problem and just found this thread's workaround. While the workaround for me is getting the job done, I notice this thread is about 2 years old and I'm still experiencing the problem. Is there a better fix than the workaround above?

    Thanks.
  • bokehlover71bokehlover71 Major grins NorwayPosts: 156Registered Users Major grins
    edited August 24, 2015
    I have a smart gallery too that doesn't update anymore. My newest pictures don't show up.
  • HSWildlifeHSWildlife Beginner grinner The NetherlandsPosts: 8Registered Users Big grins
    edited August 24, 2015
    I work a lot with smart galleries and (as bokelover71) they don't update anymore. If I upload new photos they aren't available in the smart galleries. The keywords don't show in the smart rules. Also if I remove and then re-upload a photo i've got the same problem. The photo can be found with the smugmug search if I search on a keyword.

    Example: http://photos.hans-sinke.nl/Encyclopedia/Mammals/Deer-Fallow/
  • leftquarkleftquark SmugMug Product Team Posts: 3,607Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee
    edited August 25, 2015
    HSWildlife wrote: »
    I work a lot with smart galleries and (as bokelover71) they don't update anymore. If I upload new photos they aren't available in the smart galleries. The keywords don't show in the smart rules. Also if I remove and then re-upload a photo i've got the same problem. The photo can be found with the smugmug search if I search on a keyword.

    Example: http://photos.hans-sinke.nl/Encyclopedia/Mammals/Deer-Fallow/

    Strange! I'll get back to you on this one.
    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • PixalPixal Beginner grinner Posts: 4Registered Users Beginner grinner
    edited August 25, 2015
    I have the same problem. I have two smart galleries both based on a keyword and at first they worked fine but in the last few days they didn't update anymore (or only partially) when I uploaded new photos with these keywords. As with HSWildlife, the photos can be found if I do a search via these keywords, but the smart galleries based on these keywords don't show the new pictures. It doesn't help either if I renew the setup of these galleries and use the "Preview" option. Also it is already more than 24 hours ago that I uploaded the new pictures.
  • daylightimagesdaylightimages Major grins Posts: 130Registered Users Major grins
    edited August 25, 2015
    I'm in the same boat. Smart galleries are not updating.

    This is a smart gallery -- http://www.railroadphotographer.com/Through-the-Years/Year-2015/i-SGJB7tH -- and there are five more photos that I keyword yesterday that still haven't shown up in the gallery, including this photo -- http://www.railroadphotographer.com/A-Railroad-Portfolio/Heritage-Railroading/Museums-and-Tourist-Railroads/East-Broad-Top/ .
    Steve Barry
    The Railroad Photographer
    www.railroadphotographer.com
  • leftquarkleftquark SmugMug Product Team Posts: 3,607Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee
    edited August 25, 2015
    We had an issue over the weekend that we've been working to resolve. Smart Galleries should work again once the issue has been resolved. Our current ETA is tomorrow evening (Wed, 2015-08-26). I'll try to keep you updated as we know more.
    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • leftquarkleftquark SmugMug Product Team Posts: 3,607Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee
    edited August 27, 2015
    We will be using our regularly-scheduled maintenance window to give SmugMug some TLC tonight from 10pm - 10:45pm. It should resolve the Smart Gallery issue but we'll know more after the updates are pushed today. Thanks for your understanding!
    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • WinsomeWorksWinsomeWorks Keep Thou my Feet Posts: 1,933Registered Users Major grins
    edited August 27, 2015
    Are we talking Pacific Coast Time, or what?
    leftquark wrote: »
    We will be using our regularly-scheduled maintenance window to give SmugMug some TLC tonight from 10pm - 10:45pm. It should resolve the Smart Gallery issue but we'll know more after the updates are pushed today. Thanks for your understanding!
    Anna Lisa Yoder's Images - http://winsomeworks.com ... Handmade Photo Notecards: http://winsomeworks.etsy.com ... Framed/Matted work: http://anna-lisa-yoder.artistwebsites.com/galleries.html ... Scribbles: http://winsomeworks.blogspot.com
    DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
  • AllenAllen "tweak 'til it squeaks" St. Louis, MoPosts: 9,655Registered Users Major grins
    edited August 28, 2015
    Yes Pacific Coast Time is when they do these.
    Al - Just a volunteer here having fun
    My Website | My Blog
  • J AllenJ Allen Major grins Posts: 359Registered Users Major grins
    edited August 28, 2015
    I'm still seeing the smart gallery problem on my end.
    -Joe Allen
    My Smugmug Site
  • gbmphotogbmphoto Brian - Photographer Posts: 1Registered Users Beginner grinner
    edited August 28, 2015
    Same here.. the problem persists for me as well.
  • daylightimagesdaylightimages Major grins Posts: 130Registered Users Major grins
    edited August 28, 2015
    Yup. The issue has not been resolved...
    Steve Barry
    The Railroad Photographer
    www.railroadphotographer.com
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