My custom domain is dead at the moment

kygarden · August 20, 2013

http://www.openbloom.com/

Can you see it? It's not working for me. I can get to my smugmug page at openbloom.smugmug.com but not by the custom name of www.openbloom.com

Is it working for you if you try my custom name? Not sure what's going on. I checked my Yahoo Domains account where I bought the name and the account still looks ok and is paid and up to date. I also verified my settings here: http://help.smugmug.com/customer/portal/articles/93340

It was working just this morning....

kygarden · August 20, 2013

I'm seeing this in Chrome when I try to go to www.openbloom.com

Invalid URL

The requested URL "/", is invalid.
Reference #9.9f0a44d8.1377007077.1c687177

And I'm actually seeing the same problem on my mobile phone, using AT&T's service....not wi-fi.

Is there some localized DNS problem in my area, possibly? Does my page still load for you?

Andy · August 20, 2013

Definitely local to you. Working fine here.

kygarden · August 20, 2013

Whew.....good to know :-) OK then, I'll just be patient and let the problem resolve itself.

richpepp · August 20, 2013

Actually it fails for me in Google Chrome but works ok in IE10. I seem to remember someone a few days ago having the same problem but it sorted itself out in a bit.

edit: and 2 mins later it works in Chrome as well

- weird

nine22 · August 20, 2013

a great website for testing if a site is down is http://www.downforeveryoneorjustme.com/

Saved me from making calls a few times

thenickdude · August 20, 2013

It's not working for me. Your domain name is correctly resolving to SmugMug, which is where your responsibility ends, so I'm pretty sure the problem is on SmugMug's end (or at least Akamai's caching servers):

Server:		8.8.8.8
Address:	8.8.8.8#53

Non-authoritative answer:
www.openbloom.com	canonical name = domains.smugmug.com.
domains.smugmug.com	canonical name = domains.smugmug.com.mdc.edgesuite.net.
domains.smugmug.com.mdc.edgesuite.net	canonical name = a1170.b.akamai.net.
Name:	a1170.b.akamai.net
Address: 23.15.14.11
Name:	a1170.b.akamai.net
Address: 23.15.14.32

It could be that some of Akamai's edge servers have a copy of your website, and some don't, which would lead to some of us being able to see your site and some not, depending on what region of the country/world we're in. This is the error message that Akamai is returning to me here in New Zealand:

HTTP/1.0 400 Bad Request
Server: AkamaiGHost
Mime-Version: 1.0
Content-Type: text/html
Content-Length: 193
Expires: Tue, 20 Aug 2013 14:40:31 GMT
Date: Tue, 20 Aug 2013 14:40:31 GMT
Connection: Keep-Alive

<HTML><HEAD>
<TITLE>Invalid URL</TITLE>
</HEAD><BODY>
<H1>Invalid URL</H1>
The requested URL "/", is invalid.<p>
Reference #9.70e0f17.1377009749.3cfa7f48
</BODY></HTML>

Your custom domain name is definitely set correctly in your SmugMug settings?

EDIT: And it's working again for me now! It's possible that I'm just ping-ponging between different cache servers.

kygarden · August 20, 2013

It's working now for me.

kygarden · August 20, 2013

Short-lived....dead again (for me) for some reason. Bummer...

ChancyRat · August 20, 2013

I'll post to this thread because I'm having a problem today also. On FF clicking go to legacy takes me to a blank page. It works fine in Chrome.

I forgot my DG PW and when I clicked one of the links along the way to log in with the new, one, I got a blank page on FF (for Digital Grin). This works in Chrome, which is where I'm posting to the forum right now.

I'm using FF 22.0, and it also tells me there are updates available - but when I click to go get them, I get a 303 error page with a "material moved here" link, and when I go there I get this:

[don't click this, it's FYI]
https://www.mozilla.org/firefox/?utm_source=firefox-com&utm_medium=referral

So this is a myriad of weirdnesses.

AperturePlus · August 20, 2013

kygarden wrote: »

Short-lived....dead again (for me) for some reason. Bummer...

It is down for me as well, in Firefox. Is it a new domain?

ChancyRat · August 20, 2013

The fix: I had to use Chrome to download the new version of FF, 23.0.1, and now all links and actions are working. :crazy :crazy

ChancyRat wrote: »

I'll post to this thread because I'm having a problem today also. On FF clicking go to legacy takes me to a blank page. It works fine in Chrome.

I forgot my DG PW and when I clicked one of the links along the way to log in with the new, one, I got a blank page on FF (for Digital Grin). This works in Chrome, which is where I'm posting to the forum right now.

I'm using FF 22.0, and it also tells me there are updates available - but when I click to go get them, I get a 303 error page with a "material moved here" link, and when I go there I get this:

[don't click this, it's FYI]
https://www.mozilla.org/firefox/?utm_source=firefox-com&utm_medium=referral

So this is a myriad of weirdnesses.

AperturePlus · August 20, 2013

kygarden wrote: »

Short-lived....dead again (for me) for some reason. Bummer...

The reason I asked is that your domain appears not to be propagated at all DNS servers:
http://www.whatsmydns.net/#A/www.openbloom.com

kygarden · August 20, 2013

Well it's working again right now :-) Not sure what the issue is but I assume it'll be working normally soon.

kygarden · August 20, 2013

Has anyone heard any news about this in general? Any tech news sites reporting anything about DNS problems? My site is up and down, using the www.openbloom.com name. Works fine with http://openbloom.smugmug.com name. Very frustrating.

kygarden · August 20, 2013

This is how my Yahoo control panel is setup now. It's been set this way for years and has worked fine until just now. Some really strange problems going on today with the site being available via the openbloom.com name one minute and not available the next.....sporadically throughout the day.

zacHer0 · August 20, 2013

Yahoo DNS problems, sorry! Nothing we can do here unfortunately. There were a handful of domains we saw with this problem today, all used Yahoo DNS. Try contacting Yahoo? http://smallbusiness.yahoo.com/contactus/

kygarden · August 20, 2013

zacHer0 wrote: »

Yahoo DNS problems, sorry! Nothing we can do here unfortunately. There were a handful of domains we saw with this problem today, all used Yahoo DNS. Try contacting Yahoo? http://smallbusiness.yahoo.com/contactus/

Ok, I'll contact them.

kygarden · August 20, 2013

By the way, if I were to move this to godaddy/smugmug.....what are the general steps to move it? Maybe I'll move it to godaddy (the smugmug preferred partner?) when it's convenient.

mbonocore · August 20, 2013

kygarden wrote: »

By the way, if I were to move this to godaddy/smugmug.....what are the general steps to move it? Maybe I'll move it to godaddy (the smugmug preferred partner?) when it's convenient.

Check out this help page

http://help.smugmug.com/customer/portal/articles/97997-how-do-i-transfer-my-domain-to-smugmug-

kygarden · August 20, 2013

Amazing....the guy at Yahoo (in Portland) just claimed that it's SmugMug's problem because there's an engineer there at Yahoo he talked to while I was on hold and he said he has a smugmug account to and it was only not working in Firefox and therefore it's a smugmug problem, not Yahoo. I think they're crazy. I just tried it and it's dead for me in all 3 browsers...IE, Firefox and Chrome. I think I'll just work on moving my domain to godaddy this evening.

kygarden · August 20, 2013

mbonocore wrote: »

Check out this help page

http://help.smugmug.com/customer/portal/articles/97997-how-do-i-transfer-my-domain-to-smugmug-

Thanks. I'll do that this evening.

thenickdude · August 20, 2013

I really don't see how this could be your domain provider's problem, given that nslookup shows that your CNAME to domains.smugmug.com is correctly in place. If it wasn't, you wouldn't be getting an Akamai error.

zacHer0 · August 20, 2013

Our ops guys looked into nearly 10 domains that had errors like the OP. They were all Yahoo DNS. All of them had erratic behavior across the entire country in all types of browsers. Gotta be a Yahoo problem. Hopefully they figure it out soon.

Prairiefoto · August 21, 2013

Mine is dead in IE as well (www.prairiefoto.ca)

Works in Chrome and safari though.

RKnecht · August 21, 2013

Prairiefoto wrote: »

Mine is dead in IE as well (www.prairiefoto.ca)

Works in Chrome and safari though.

Working fine for me here. Safari on the iPad and FF/IE on my desktop.

kygarden · August 21, 2013

Any idea how long it 'normally' takes to transfer a domain? I had some initial trouble because my info was private on Yahoo so I had to make it public for a short time so godaddy could see the email address to send mail to me for the authorization. Once I did that, it took about 30 minutes for my email address to show up and then I was able to get the email from godaddy. That was yesterday evening around 8pm eastern. Right now, the transfer status is pending approval and it says it could take up to 7 days. Does it really take a few days?

kygarden · August 21, 2013

I know it seems like a Yahoo problem, but I'm curious about this. See below. I do see the smugmug icon in the browser window....so does that mean I'm actually making it to smugmug and the trouble is really there somehow? If the trouble was with Yahoo, would I even see those smugmug icons on the page? This is with a fresh browser window and all cookies, etc cleared out before trying to go to my site. My assumption is that I wouldn't even see those smugmug icons on the browser window unless it was actually able to get to smugmug first to download those images. Maybe I'm wrong, but I just thought I'd mention this in case it helps....

Andy · August 21, 2013

Your site is working fine for me here in NY.

kygarden · August 21, 2013

Andy wrote: »

Your site is working fine for me here in NY.

It works fine for me too....sporadically. :-)

kygarden · August 21, 2013

Also....when it's not working (like right now), I can do a tracert and the trace makes it all the way to smugmug...even though my site is dead. These are the last 2 lines of the trace:

9 95 ms 103 ms 106 ms SMUGMUG.gigabitethernet3-35.ar2.SJC2.gblx.net [64.214.196.246]
10 97 ms 96 ms 96 ms smugmug.com [208.79.45.23]

Trace complete.

Edit: It comes and goes. Working again now. Up and down....over and over :-(

My custom domain is dead at the moment

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