Feedback are curently WORTHLESS please read and +1 it
southeasternphotography
Registered Users Posts: 647 Major grins
Just realized that in the FEEDBACK area where we are being pointed to go to in multiple threads to go VOTE on Features gives you ONLY a LIMITED number of votes. You then have to wait for those issues to be finalized (does not mean implemented) BEFORE you can get your votes back. Right now this is absolutely worthless with all the issues created by the New SmugMug having removed features that should never have been removed. Thus, there are a lot of crucial threads/features that are important to A LOT of folks. Well, you just won't be able to get your vote in. You can add a comment - but not vote. And I believe they are using VOTES, not comments to make their decisions.
REMOVE the vote restrictions so you can have a REAL idea of what we need. This setup right now makes Feedback useless and will give an extremely imperfect view of our needs. It's useless right now.:bigbs
EDIT: replace "are curently" with "is currently" in the Title line (I can't fix it myself under edit):)
REMOVE the vote restrictions so you can have a REAL idea of what we need. This setup right now makes Feedback useless and will give an extremely imperfect view of our needs. It's useless right now.:bigbs
EDIT: replace "are curently" with "is currently" in the Title line (I can't fix it myself under edit):)
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I understand not having to agree with me
Name 10
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Exactly what Zac says. Votes are nice, but we care more about why you need certain features than how many votes it gets. Please don't worry about the vote count.
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No, LPC does not work at SmugMug. He is a customer and DGrin member, just like you.
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That's good to know. In that assessment, do you follow the link from the Feedback forum back to the source dgrin thread and read comments there? Or do we need to ALSO state our case via Feedback comments?
Nope, we read all the comments, between DGrin and the Feedback forum. That is why I linked all the DGrin posts in the feedback forum. People just wanted a front facing way to see the status on requests, so I also put them over there so they could subscribe to the feature and only get an email when there is a change in the status, as opposed to having to follow these long DGrin Posts
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Name 50 then. Features removed from the old Smugmug. Not just 'my little arrows look different to how they did before and I don't like it' but features you no longer have (except if you haven't switched yet, how do you know you really don't have them?) And no, I don't work for SM any more than you work for one of the other image hosting sites and have been sent here to stir up dissent by complaining almost every single post. Sometimes I wonder about that too
up after reading about 11 pages.
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I know Allen, I am in the process of cleaning it out. if you sort by "New" you can see all the feedback really related to the New SmugMug, which helps see all the latest and greatest.
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And no, I hate to disappoint, but wouldn't even dream of working for another site... in fact I've barely been on other image hosting sites (at least not ones that are similar to this one.) I'm on several stock sites, but that's a lot different. I'm on FAA, & that too has a whole different goal or thrust from SmugMug's. Got on 500 earlier this yr., but again... whole different thrust & it'll just end up being a separate spot for a few select pix. Doesn't even hold a candle to or really compare to Smug, quite honestly. And selling stuff is a pipe dream there. So-- no... basically just been a very devout SmugMug apologist for years & have gotten many others to sign up here. I've loved this site, & am still proud of what I've done with my Legacy site even though not everyone will understand how I use it. But I admit I got pretty disillusioned by some pretty major stuff in the past 2 yrs... not really to the point of abandoning SmugMug, but certainly to the point of getting adamant along with others that certain things change. All I'd like is for it to be the best it can be, as I feel it almost has been during certain years. Some recent fixes and stuff coming back raises my hope a bit again. If some age-old bugs were fixed, & if they go the right directions with JS & with embedded slideshow & badge capability & fix the Uppercase Links problem, I'll be extremely hopeful.
As far as knowing what's been (so far) lost: that's not hard if you've been around here a long time & used the tools as extensively as I have, and delved into a lot of other people's sites, and/or... for heaven's sakes, read these pages for the past month. There's not much guesswork involved if you've been paying attention & asking questions, which I have because I do want to migrate when I'm able and with the extensive site I have, it's not going to be simple. I'll have to anticipate as much as possible before I do it and understand the workings, or I will have an organizational mess on my hands. It looks to me as if the toughest part will be Smart Galleries or Collected photos, as that's not all working the same way...yet! (Hope that changes!) Note that I've also helped a lot of people around here figure out a lot of stuff over the years, and I've really tried to keep doing that where I can, even now.
I need to sleep, so I'm not going to get specific about 50 things now, & can PM you (probably with 100 things!) just to show I'm not trying to bring down Smug here in the forums! But just off the top of my head, there are currently at least 10 things (capabilities/tools) lost due to the ways keywords are or aren't working. Another 5 things are, as I said, due to Smart Gallery changes. Another 5 to 10 (or more) sorting/arranging/moving tools are missing, some of them pretty huge. Navigating lost functionality, & it appears some of that will come back if enough people beg. (some of the arrows you mention weren't just different... they were missing! Some are now back) Worse than that, I've been on lots of sites where I really couldn't get around / get back / find any trail. Parts of the breadcrumb seem missing and/or the top item in it doesn't really get you to the top. Idk... it's very odd. I haven't figured out how I'll get people around my site... at all. Searches have some weird issues that I hope will get ironed out.
I haven't even mentioned slideshows. I'll bet there are 15 things I currently can't accomplish on my New Smug show that I can on Legacy! Do I have hope of change? Well, some... but I feel bummed to think how long I may have to wait to even see what I already have on Legacy become available in New. Then there are also lots of limits such as #s of galleries in a folder, etc. that seem arbitrary and will have an immense impact on my site & currently would cost a lot of time to work around. (Add at least 5 losses due to that). Watermarking too has had so many issues I don't know where to start. And then thumbs-- not saving / showing crops in places they used to, etc. Again-- I hope all of the above will improve! But do I know it all will? No, I don't. But I'll be around for the foreseeable future to find out, since I'm not invested anywhere else but here.
DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
Yes, I slept through it so I missed whatever that was all about
It does make it clear under the persons name, I thought. It is always clear to me anyway. (Plus you may have noticed my face is not painted in lurid colors!)
I think you are mainly talking about bugs which are being ironed out, not features which are no longer available.
You do have a very complicated site at the moment and I don't know how much of that you will be able to keep. It's a new system and everyone will have to compromise in some areas and will gain in others but I guarantee you your site will look better and be easier to navigate - eventually! Mine is a massive improvement for sure even though it's not perfect yet and may never be, it's still much, much better than it was before. If I can help in any way I will.
Have a good rest. Unfortunately where I am it's 10.43am and I have to get back to work!
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There's a big huge bold link on Dgrin front page to all the moderators.
http://note.io/12HStbh
http://www.dgrin.com/showgroups.php
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She's a sorceress. And she says so in her tagline. You can even see it here, where her answer also clearly shows that she's a SM sorceress.
http://note.io/18YcECP
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OK.... that's what I'm saying....you may know what that means, but lots of us peons don't! Is that different from a Hero? I haven't a clue. How long does one need to be around here to start to figure this stuff out? In the past 2 weeks I've seen at least 10 people making wrong guesses about someone's role here, so I'm evidently not such an oddball.
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http://www.dgrin.com/showthread.php?t=51634
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To be fair, I am feeling quite slee.....
zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
A bearded sorceress? We want photos!
As for the original topic, I would agree that votes would be the obvious & logical way to access user need (with a high value placed on the constructive comments/reasons why), & that our qty of votes should not be limited to 12.
Just my 2 (Canadian) cents worth.
Funny you should mention that (am I talking in your sleep now?!) When I saw that, it did confuse me, since it was the same as Moraine's, who I thought was some kind of hero only by her answers... And for a long time I wrongly assumed that people's taglines saying "Major Grins" usually meant they were high up in SmugMug heirarchy. Cuz sometimes they are... sometimes they ain't!
But before we ALL fall asleep, the OP's point is sorta being brought back around again. People come to the forums, or to Help, or to the Feedback Forum or wherever because they've had an experience in using the SmugMug product or their own clients/ end users have had an experience using it. Yeah, it's often an experience that should have been different (i.e. needs change), because that's the nature of at least a "Support" forum. But at times, here & there, or in pockets of SmugMug, there's been kind of a culture of "well, we don't need to change that because: 1. You didn't have that experience 2. Your experience wasn't valid because: a. you're stupid b. you're unobservant c. you weren't trying hard enough 3. You're just trying to bash SmugMug & want it to change in order to harm it. 4. It's just the way things are"
Notice, I'm not saying this is or has always been the norm here, because it hasn't. There has often been enormous support for a change or fix from within, and huge amounts of help both within & without the company's cog-wheels. But this place will continue to be better and better if we all keep having fewer of the vibes I listed above, and more & more vibes like the following from SmugMug:
"I know you took the time to come here because you want answers or help or change." "I understand you had that experience and it would be best if your next experience with X, Y, or Z would be improved." "I see how frustrating it is that this capability that you've had for years is now non-existent & you don't have time or votes left to spend on getting stuff back because you're so busy trying to comprehend the new site." "You can trust us, the site you've (mostly) trusted for years, to try to re-implement these things as fast as possible without taking more of your time & without creating a bunch more threads to keep track of." "We don't need you to spend even more of your time explaining all the ways you use this/that tool in order to retrieve it. We know you used it, and you should spend your time setting up your site or taking photos instead. If we re-install it & no one uses it, no great loss!" OK? Ok, cool!
DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
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