The NEW Uploader is NOT Working!

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Comments

  • dennismullendennismullen Registered Users Posts: 709 Major grins
    edited December 15, 2013
    andy wrote: »
    have you fully erased every single smugmug cookie in your browser?


    yes!!!
    See my gallery at http://www.dennismullen.com
  • dennismullendennismullen Registered Users Posts: 709 Major grins
    edited December 15, 2013
    Andy, the screen shot of "use custom settings for history" you posted are the default settings for "remember history".
    If you change from "remember history" to "use custom settings for history" you will see those settings.
    If you go away and come back you will see "remember history" again unless you change a setting from those default settings.
    So my setting is "remember history". Firefox version 26.

    Cheers,
    See my gallery at http://www.dennismullen.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 15, 2013
    Andy, the screen shot of "use custom settings for history" you posted are the default settings for "remember history".
    If you change from "remember history" to "use custom settings for history" you will see those settings.
    If you go away and come back you will see "remember history" again unless you change a setting from those default settings.
    So my setting is "remember history". Firefox version 26.

    Cheers,

    Yes but do you have the boxes checked the same way as in this picture?

    http://note.io/Juo1M2
  • CaoimhinCaoimhin Registered Users Posts: 26 Big grins
    edited December 15, 2013
    Andy wrote: »
    have you fully erased EVERY single SmugMug cookie in your browser?

    Per the instructions from Help Desk, I cleared all cache/cookies in Chrome, closed/reopened browser, logged in through Smugmug.com. I was able to successfully complete a 40-file upload. Then - and this is the thing - I tried to upload a single file in the same active browser and the red texted "not logged in" message was back. This was last week, I am still limping along with this issue. Appreciate your efforts in trying to resolve this, thanks.
  • MenBrialMenBrial Registered Users Posts: 69 Big grins
    edited December 15, 2013
    Andy wrote: »
    For those that are having this issue, I think I've figured out what may be a reason WHY you are getting that "you don't appear to be logged" in issue.

    Check your cookie settings. If you have 3rd party cookies blocked, the uploader will show the message. If you allow 3rd party cookies, you will not get the error. At least in my testing here this morning.

    AFAIK, allowing 3rd party cookies has always been a requirement when you have a custom domain on SM.

    Here's Chrome: http://note.io/1ecYnc8

    Firefox: http://note.io/1ecYWmr

    So, for those having the issue... check 3rd party cookies... enable them, and then go to your custom domain and login.
    http://www.example.com/login?/goTo=http://www.example.com
    
    Hope this helps.

    No this doesnot solve the problem ne_nau.gif....i have still to log out and log back in in order to be able to dowload a picture ....
  • DanCarl97DanCarl97 Registered Users Posts: 139 Major grins
    edited December 15, 2013
    We've also been having this problem.

    Logging out and logging back in appears to be a temporary but tedious fix.
  • dennismullendennismullen Registered Users Posts: 709 Major grins
    edited December 15, 2013
    Andy wrote: »
    Yes but do you have the boxes checked the same way as in this picture?

    http://note.io/Juo1M2


    Yes!!!! As I said, they are the default settings.
    Almost everybody has them set that way.

    Cheers,
    See my gallery at http://www.dennismullen.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 15, 2013
    Yes!!!! As I said, they are the default settings.
    Almost everybody has them set that way.

    Cheers,

    What add-ons do you have installed in your browser?
  • JeffroJeffro Registered Users Posts: 1,941 Major grins
    edited December 15, 2013
    This logging out/in crap is getting old. Any chance it's actually going to get fixed?
    Always lurking, sometimes participating. :D
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 15, 2013
    Jeffro wrote: »
    This logging out/in crap is getting old. Any chance it's actually going to get fixed?

    What are your settings for third-party cookies?
  • Antonio CorreiaAntonio Correia Registered Users Posts: 6,241 Major grins
    edited December 15, 2013
    Andy wrote: »
    For those that are having this issue, I think I've figured out what may be a reason WHY you are getting that "you don't appear to be logged" in issue.

    Check your cookie settings. If you have 3rd party cookies blocked, the uploader will show the message. If you allow 3rd party cookies, you will not get the error. At least in my testing here this morning.

    AFAIK, allowing 3rd party cookies has always been a requirement when you have a custom domain on SM.

    Here's Chrome: http://note.io/1ecYnc8

    Firefox: http://note.io/1ecYWmr

    So, for those having the issue... check 3rd party cookies... enable them, and then go to your custom domain and login.
    http://www.example.com/login?/goTo=http://www.example.com
    

    Hope this helps.

    My Chrome has always been like this ! However, the problem persists !

    I decided to make an exception for myself. How about it ?
    i-874HQsN-X2.png

    i-4gHsvF5-X2.png
    All the best ! ... António Correia - Facebook
  • updeinvaupdeinva Registered Users Posts: 28 Big grins
    edited December 15, 2013
    I am having a very similar problem with the uploader, although not the "not logged in" problem. Pretty consistently the uploader just quits uploading during an upload. I am using Safari and the only temporary fix seems to be to "reset Safari", quit Safari, then log back into Smugmug. That works for a while, but then the uploader hangs once again. I am also inconsistently having problems with Smugmug not recognizing duplicate files. When the uploader hangs and I go through the reset, quit, log in process and drag all the images back into the uploader, once in awhile the uploader will not recognize the files that were previously uploaded before the uploader hung up. This definitely seems to be a bug with the new uploader.
  • dennismullendennismullen Registered Users Posts: 709 Major grins
    edited December 15, 2013
    The old uploader was working fine, the problem started with the introduction of the new uploader.
    It happens with both Firefox and Chrome. No settings were changed in the browsers.

    Conclusion:

    There is nothing wrong with the new uploader there must be a problem with the browsers or their settings.
    It's only logical!!! drums.gif

    Cheers,
    See my gallery at http://www.dennismullen.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 15, 2013
    Conclusion:

    There is nothing wrong with the new uploader there must be a problem with the browsers or their settings.
    It's only logical!!! drums.gif

    Cheers,

    Seriously, this doesn't really make those that can help you want to help.

    IDK if there's a bug or not, all I can do is tell you my experience (only way I can reproduce is if I turn 3rd Party cookies OFF). Your best bet is to write the help desk.
  • JeffroJeffro Registered Users Posts: 1,941 Major grins
    edited December 15, 2013
    Andy wrote: »
    What are your settings for third-party cookies?

    They are allowed, ie: not blocked. I am using, as I always have been, Chrome.

    It's irritating, not anything I did, and don't like it. It changed when the uploader changed, therefore I believe it's a Smugmug issue and I did write the help desk, a week or so ago, and it's still happening.

    Not a happy customer.
    Always lurking, sometimes participating. :D
  • JeffroJeffro Registered Users Posts: 1,941 Major grins
    edited December 15, 2013
    The old uploader was working fine, the problem started with the introduction of the new uploader.
    It happens with both Firefox and Chrome. No settings were changed in the browsers.

    Conclusion:

    There is nothing wrong with the new uploader there must be a problem with the browsers or their settings.
    It's only logical!!! drums.gif

    Cheers,

    That makes too much sense to be right. headscratch.gif
    Always lurking, sometimes participating. :D
  • David EvertsenDavid Evertsen Registered Users Posts: 524 Major grins
    edited December 15, 2013
    New uploader hung in the middle of uploading 243 images. Restarted the browser and now it is not showing amount uploaded or should I say completed. Still shows 0/243 even when uploading and is skipping duplicates I hope. I can recite the first 3 emails from the help desk when I report this problem, it will be all my problem but we all know that.. I never asked for the uploader to be fixed because it well WAS NOT BROKEN and it doesn't appear to be the FTP uploader we all asked for the entire time I was a customer. I had not uploaded any since it was changed but I am not happy with it...
  • ian408ian408 Administrators Posts: 21,948 moderator
    edited December 15, 2013
    Andy wrote: »
    Seriously, this doesn't really make those that can help you want to help.

    IDK if there's a bug or not, all I can do is tell you my experience (only way I can reproduce is if I turn 3rd Party cookies OFF). Your best bet is to write the help desk.

    It's an expression of frustration. He, I, and others have said that cookies do not seem to be the problem. None of us use cookie restriction yet we seem to have the problem.

    For me, the simple fix is to go to my home page and log back in. That usually works. It's a PITA and as others have said, didn't happen with the old uploader. This suggests it's some kind of software problem (at least to me it does).

    Anyway, it is frustrating to deal with at best.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • David EvertsenDavid Evertsen Registered Users Posts: 524 Major grins
    edited December 15, 2013
    New uploader hung in the middle of uploading 243 images. Restarted the browser and now it is not showing amount uploaded or should I say completed. Still shows 0/243 even when uploading and is skipping duplicates I hope. I can recite the first 3 emails from the help desk when I report this problem, it will be all my problem but we all know that.. I never asked for the uploader to be fixed because it well WAS NOT BROKEN and it doesn't appear to be the FTP uploader we all asked for the entire time I was a customer. I had not uploaded any since it was changed but I am not happy with it...

    This just in I would like to add THE NEW UPLOADER SUCKS.. I can't upload photos at all... How does this happen I am so upset right now but I am sure it is all on my browsers fault..
  • David EvertsenDavid Evertsen Registered Users Posts: 524 Major grins
    edited December 15, 2013
    This just in I would like to add THE NEW UPLOADER SUCKS.. I can't upload photos at all... How does this happen I am so upset right now but I am sure it is all on my browsers fault..

    I have 3 tabs open uploading images to the same galleries and not one shows up.. #LOOKING GOOD where are they going?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 15, 2013
    ian408 wrote: »

    Anyway, it is frustrating to deal with at best.

    I'm sure, Ian... and it must be hard for SM, too - since so many do not have the problem.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 15, 2013
    This just in I would like to add THE NEW UPLOADER SUCKS.. I can't upload photos at all... How does this happen I am so upset right now but I am sure it is all on my browsers fault..
    David, I suggest writing the heroes - they are there for two more hours tonight, Sunday...
  • David EvertsenDavid Evertsen Registered Users Posts: 524 Major grins
    edited December 15, 2013
    Andy wrote: »
    David, I suggest writing the heroes - they are there for two more hours tonight, Sunday...

    Andy, I didn't realize the "heroes" weren't 24x7 I thought they always there never heard any different.. Expecting my reply in the am.. Another Smugmug myth busted.. Thanks
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 15, 2013
    Andy, I didn't realize the "heroes" weren't 24x7 I thought they always there never heard any different.. Expecting my reply in the am.. Another Smugmug myth busted.. Thanks

    David, even heroes have to sleep. AFAIK, they close at Midnight ET and re-open in the wee hours ET (4am? 5am?), 7 days a week.
  • David EvertsenDavid Evertsen Registered Users Posts: 524 Major grins
    edited December 15, 2013
    Andy wrote: »
    David, even heroes have to sleep. AFAIK, they close at Midnight ET and re-open in the wee hours ET (4am? 5am?), 7 days a week.


    Andy,

    You know how long I have been a customer and I have never heard that EVER.. I have always heard ALWAYS HERE..
  • mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited December 15, 2013
    The issue causing the error most of you are experience is something we are working on. I understand your frustrations and will report back here when the fix is implemented. In the meantime, please make sure to log in via www.smugmug.com

    I apologize for the inconvenience.

    Michael
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 15, 2013
    Andy,

    You know how long I have been a customer and I have never heard that EVER.. I have always heard ALWAYS HERE..
    David: official, and fastest SmugMug support is via the help desk.

    Dgrin is a COMMUNITY forum, which is also monitored by SM employees. But it's most certainly not your avenue for immediate help. http://help.smugmug.com is.
  • David EvertsenDavid Evertsen Registered Users Posts: 524 Major grins
    edited December 15, 2013
    Andy wrote: »
    David: official, and fastest SmugMug support is via the help desk.

    Dgrin is a COMMUNITY forum, which is also monitored by SM employees. But it's most certainly not your avenue for immediate help. http://help.smugmug.com is.

    Andy you crack me up... I emailed as well.. And you didn't answer my last question which was prompted by one of YOUR responses.. I never expect immediate help on DGRIN.. I have been around to long.. Then again you already knew that.. Meaning always here as in email support 24x7 not on dgrin...
  • beardedgitbeardedgit Registered Users Posts: 854 Major grins
    edited December 16, 2013
    Andy wrote: »
    David, even heroes have to sleep. AFAIK, they close at Midnight ET and re-open in the wee hours ET (4am? 5am?), 7 days a week.
    Andy, if you're right then SM is wrong. It would be good to get to the truth of this matter:

    247365support.jpg

    Source: http://www.smugmug.com/features
    Yippee ki-yay, footer-muckers!
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 16, 2013
    beardedgit wrote: »
    Andy, if you're right then SM is wrong. It would be good to get to the truth of this matter:

    Oh - well don't listen to me, I could very well be wrong.... I've been out of SM for over a year now... sorry!
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