Stats?

Bmac007Bmac007 Beginner grinnerPosts: 2Registered Users Beginner grinner
Will SmugMug ever fix the stats reporting?

I can watch Google Analytics, people viewing the site, browsing web pages, etc. And of course SmugMug shows 0 views. Same thing with Stat Counter... 768 views through Stat Counter, SmugMug 0. This has been a pretty common occurrence for years however I keep asking every year and it never gets fixed.

Comments

  • leftquarkleftquark SmugMug Product Team Posts: 2,894Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    You happen to catch us while we had an issue with stats reporting. The issue has been identified and fixed and we are re-processing the data from the last few days. You should see them populated soon. You can check status.smugmug.com for more info

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • Bmac007Bmac007 Beginner grinner Posts: 2Registered Users Beginner grinner
    And here we are, 3 days later and they are still not working even though the "bug" has been identified.
  • leftquarkleftquark SmugMug Product Team Posts: 2,894Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    All the previous days stats are being reprocessed. They should appear soon

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • Dave EnglishDave English Big grins Posts: 46Registered Users Big grins

    It's a pain, I know, but Smugmug sorts this type of thing out.

  • leftquarkleftquark SmugMug Product Team Posts: 2,894Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    Stats processing fell almost a week behind and it's taking a little while to catch up. I checked with the engineers and we believe it will take another 2-3 days before it's all back to normal. We have all the data, we just need to sort through it. Thanks for all of your patience!

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • leftquarkleftquark SmugMug Product Team Posts: 2,894Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    As of now we believe we're caught up through April 20th and are populating stats from April 21 through April 23rd.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • Geordie BoyGeordie Boy Beginner grinner Posts: 1Registered Users Beginner grinner
    Please, I'm very old - I may not live long enough for this to happen. My main gripe is we were not informed, but left in the dark!
  • Hero AmandaHero Amanda SmugMug Support Hero Posts: 51Registered Users Big grins

    Hello Geordie Boy,
    Issues like this one with Stats are usually posted here: http://status.smugmug.com/ You can check there to stay current on the status of SmugMug :)

    All The Best,
    Amanda
    SmugMug Support Hero
  • a1mixera1mixer Beginner grinner Posts: 4Registered Users Beginner grinner
    I’m having the opposite problem. Really high counts (to me) on SM and zip on StatCounter. Does 19,000 vs 500 in three months sound weird? I wrote to tech support and they answered “I am really not sure how the STATCOUNTER counts visitors and views of your images - you would need to check this with statcounter. Stats cannot be downloaded on SmugMug unfortunately and there is no possibility to exclude your IP address.”

    StatCounter says: “If a visitors web browser can not connect to your StatCounter for any
    reason their hit can not be logged. The only thing in our control is if your tracking project can be confirmed
    to be working, which it has been.”

    What’s the point of promoting StatCounter if it can’t get correct info? I just compared a year’s worth. 93,000 vs 2,300. I know you count multi views and landing pages but still. I always used StatCounter because they have so much visitor info and you have none. But I though no one was viewing. I can’t understand such high numbers here - which are fairly useless without visitor info. I’ve read the StatCounter posts and it seems there have been several problem periods. All since New SmugMug.
  • leftquarkleftquark SmugMug Product Team Posts: 2,894Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    It's possible that statcounter is showing page views while smugmug stats is showing image views. A gallery set to Collage landscape, for example, may only count as 1 page view but loads many images.

    Stats processing should be restored.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • RichardRichard Mildly bemused Madrid, SpainPosts: 17,692Administrators, Vanilla Admin moderator

    Yes, Statcounter only shows page views, not images. It won't tell you anything about lightbox views or count the images in a collage display. It will exclude your own views only if you have set a browser cookie using the Statcounter tools, which you must do for each browser you use. In SmugMug stats, your own views are not counted as long as you are logged on, but will count if not. I've noticed some minor flakiness in views being counted when I do maintenance. I'm not sure whether these are coming from the Organizer or when changing featured images, but I'm sure they would not add up to much over a year. I'm also fairly sure that except for a brief time when SmugMug was counting owner views, the behavior was the same in old SmugMug as in the new one.

  • AllenAllen "tweak 'til it squeaks" St. Louis, MoPosts: 9,177Registered Users Major grins
    edited April 27, 2017

    Statcounter
    I see EVERY photo a visitor clicks. Just checked latest visitor, 164 photo views, none for lightbox,
    My galleries are set to Smugmug style. This visitor clicked thumbs on left in this case to see large photos.

    Al - Just a volunteer here having fun
    My Website | My Blog
  • HaraldEHaraldE Digital Memories Posts: 159Registered Users Major grins

    Morning,

    A small correction about Stats and what is said above. "In SmugMug stats, your own views are not counted as long as you are logged on"

    As far as I see, this is not correct. When the owner views an image in the SmugMug mobile app that is counted. I raised this some year ago and the answer was that it is a known bug.

    Regards, Harald

    ==================
    My focus is on digitizing memories
  • leftquarkleftquark SmugMug Product Team Posts: 2,894Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    We don't collect any stats from the mobile apps - so owner views are not counted there as well. We'd love to get stats into the apps but don't have any plans at this time

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • HaraldEHaraldE Digital Memories Posts: 159Registered Users Major grins

    Hello Leftquark,

    I did a simple test using a folder which is set to Private. Using the Android app I viewed a few photos and they are now all listed as viewed in my Stats.
    This means that either my views are counted (as I said they would be) or private does not work (which I believe it does). Do try it yourself and see what you get.

    I have had communication with SmugMug people on and off for some years (including yourself) regarding this. Last message was November last year:

    My Comment to the SmugMug heros
    "Since you changed statistics some time ago (maybe a year or so) you state "We track only your visitors' views". This is not correct. You also count my own views when I do them on my own photos on my Android using your app. When LeftQuark announced some Stat changes in his "SmugMug Product News" I pointed this out and he had it fixed. But whatever he did stopped working after a while. So now again also my Android views are counted in my stats"

    Replies from Heros
    "It’s not a bug, it’s something that happened during a backend change that was out of our control. We only track visitor views, other than your views on your Android application. I am reaching out to our product and Qa teams to see if this is a bug, and if it’s not, if it’s something we are, or can change."

    "I found the bug, we actually have it set as an issue on our end. We (our technical teams) are aware of the problem, but I cannot say when it will be fixed."

    Regards, Harald

    ==================
    My focus is on digitizing memories
  • leftquarkleftquark SmugMug Product Team Posts: 2,894Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee
    edited May 2, 2017

    I usually pride myself on knowing exactly what we've done here at SmugMug but this will be one of those times when I have to put my foot in my mouth. A little over a year ago we made the decision to exclude all stats counts so that we could exclude owner views on mobile. Unfortunately that wasn't working, as you pointed out, it was unreliable. While we might be able to more reliably block stats from our own apps, it wouldn't have blocked views from other 3rd party applications: say if you were viewing your photos on a Roku.

    Recently we've made the decision to count all stats on mobile, including owner views. Our help page reflects this: "Owner views are currently counted when accessing SmugMug via a mobile application."

    I'll be closing the bug report (it won't be fixed) and we'll do our best to educate everyone that owner views are counted from the mobile / third party apps.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • HaraldEHaraldE Digital Memories Posts: 159Registered Users Major grins

    Morning,

    Thank you for the clear message, not what I had hoped for, but one can't win them all.
    I will survive and continue to mentally try to reduce Stats when I am aware of me looking at images on my mobile.
    And I am glad to see you already have changed that annoying message above Stats, that was good

    Regards, Harald

    ==================
    My focus is on digitizing memories
  • sbrannonsbrannon Beginner grinner Posts: 3Registered Users Beginner grinner
    Is there a way to get stat locations and demographics, to tell what brings the clicks in? Just wondering who/what/when and how.
  • RichardRichard Mildly bemused Madrid, SpainPosts: 17,692Administrators, Vanilla Admin moderator

    You can add Statcounter and/or Google Analytics to your site. Those will provide much of the info you want.
    http://help.smugmug.com/customer/portal/articles/1266267?b_id=1644
    http://help.smugmug.com/customer/portal/articles/93330?b_id=1644

Sign In or Register to comment.