Stats?

Bmac007Bmac007 Beginner grinnerPosts: 2Registered Users Beginner grinner
Will SmugMug ever fix the stats reporting?

I can watch Google Analytics, people viewing the site, browsing web pages, etc. And of course SmugMug shows 0 views. Same thing with Stat Counter... 768 views through Stat Counter, SmugMug 0. This has been a pretty common occurrence for years however I keep asking every year and it never gets fixed.

Comments

  • leftquarkleftquark SmugMug Product Team Posts: 2,761Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    You happen to catch us while we had an issue with stats reporting. The issue has been identified and fixed and we are re-processing the data from the last few days. You should see them populated soon. You can check status.smugmug.com for more info

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • Bmac007Bmac007 Beginner grinner Posts: 2Registered Users Beginner grinner
    And here we are, 3 days later and they are still not working even though the "bug" has been identified.
  • leftquarkleftquark SmugMug Product Team Posts: 2,761Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    All the previous days stats are being reprocessed. They should appear soon

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • Dave EnglishDave English Big grins Posts: 46Registered Users Big grins

    It's a pain, I know, but Smugmug sorts this type of thing out.

  • leftquarkleftquark SmugMug Product Team Posts: 2,761Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    Stats processing fell almost a week behind and it's taking a little while to catch up. I checked with the engineers and we believe it will take another 2-3 days before it's all back to normal. We have all the data, we just need to sort through it. Thanks for all of your patience!

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • leftquarkleftquark SmugMug Product Team Posts: 2,761Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    As of now we believe we're caught up through April 20th and are populating stats from April 21 through April 23rd.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • Geordie BoyGeordie Boy Beginner grinner Posts: 1Registered Users Beginner grinner
    Please, I'm very old - I may not live long enough for this to happen. My main gripe is we were not informed, but left in the dark!
  • Hero AmandaHero Amanda SmugMug Support Hero Posts: 51Registered Users Big grins

    Hello Geordie Boy,
    Issues like this one with Stats are usually posted here: http://status.smugmug.com/ You can check there to stay current on the status of SmugMug :)

    All The Best,
    Amanda
    SmugMug Support Hero
  • a1mixera1mixer Beginner grinner Posts: 4Registered Users Beginner grinner
    I’m having the opposite problem. Really high counts (to me) on SM and zip on StatCounter. Does 19,000 vs 500 in three months sound weird? I wrote to tech support and they answered “I am really not sure how the STATCOUNTER counts visitors and views of your images - you would need to check this with statcounter. Stats cannot be downloaded on SmugMug unfortunately and there is no possibility to exclude your IP address.”

    StatCounter says: “If a visitors web browser can not connect to your StatCounter for any
    reason their hit can not be logged. The only thing in our control is if your tracking project can be confirmed
    to be working, which it has been.”

    What’s the point of promoting StatCounter if it can’t get correct info? I just compared a year’s worth. 93,000 vs 2,300. I know you count multi views and landing pages but still. I always used StatCounter because they have so much visitor info and you have none. But I though no one was viewing. I can’t understand such high numbers here - which are fairly useless without visitor info. I’ve read the StatCounter posts and it seems there have been several problem periods. All since New SmugMug.
  • leftquarkleftquark SmugMug Product Team Posts: 2,761Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    It's possible that statcounter is showing page views while smugmug stats is showing image views. A gallery set to Collage landscape, for example, may only count as 1 page view but loads many images.

    Stats processing should be restored.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
Sign In or Register to comment.