Canon repair

joshhuntnmjoshhuntnm Las Cruces, NMPosts: 1,795Registered Users Major grins

I sent my canon 70d in for repair. The camera was freezing when doing video. They have had it a week with no progress. Is this normal? Could I have sent it anywhere else?

Tagged:

Comments

  • ziggy53ziggy53 Still learnin'still lovin Posts: 18,939Super Moderators moderator

    Which Canon facility did you send it to?
    Did you get recognition from Canon that they have received it?
    Are you a CPS member? If so, what tier?

    Canon used to send updates via your e-mail. Make sure your spam filter isn't accidentally trapping communication from Canon. The first thing you should get is a repair estimate, which you will have to approve before actual repairs begin.

    Regardless, if you have important customer events coming up I recommend rental, just in case.

    ziggy53
    Moderator of the Cameras and Accessories forums
  • joshhuntnmjoshhuntnm Las Cruces, NM Posts: 1,795Registered Users Major grins

    I got the repair estimate and paid for it. That was last Tuesday. I am not CPS member.

  • denisegoldbergdenisegoldberg Major grins North Andover, MAPosts: 10,942Super Moderators moderator

    Have you called Canon and asked for a progress report / estimated time of completion?

  • ziggy53ziggy53 Still learnin'still lovin Posts: 18,939Super Moderators moderator

    @joshhuntnm said:
    I got the repair estimate and paid for it. That was last Tuesday. I am not CPS member.

    In my experience, 2-3 weeks can be pretty normal for minor repairs. Depends partly on the backlog of other repairs. As Denise said, you can contact Canon service directly.

    ziggy53
    Moderator of the Cameras and Accessories forums
Sign In or Register to comment.