Custom URL error without www

Giovanni_Bertagna

Good evening, I have a problem with a custom URL.
If I type www.giovannibertagna.com I regularly access smugMug but if I use giovannibertagna.com it gives me an error.

I tried to follow the guide, but I can't solve it. I purchased the domain through Smugdomains.

Hikin' Mike

Best to contact the help desk and not the forum.

https://help.smugmug.com/contact

Allen

One part of the domain is not fill out correctly. Been ages since been through this. Many post on Dgrin.

See if this helps.
https://dgrin.com/discussion/151310/setting-up-ip-address-with-a-host-record

This is the important part.
"If you are setting up a domain you need to use a CNAME and A record:"
www CNAME pointing to domains.smugmug.com
@ A record pointing to 208.79.45.23
Not sure if the numbers still good.

Giovanni_Bertagna

Thanks, I write to support.

@Allen I had already entered the parameters that you indicated, but nothing :-(

rainforest1155

It's been a long time since we supported that type of A record set up. Please don't use the A record IP address that Allen mentioned. For a domain to work without the www in front, you would set up a regular redirect / forward for your root domain (example.com) at your domain host to:
www.example.com
without any masking or framing.
If you're unsure on how to do that, your domain host should be able to assist you further with this.